Welcome to the new AT&T Community
We've got a fresh look! Take the tour to see what's new.
I recently had to get a new computer. I put my Uverse connector into the USB port, went through all the process of setting up the connection. It says it's connected but when I try to get on the internet it says there is no connection. I am using Windows 7. Is there some problem here I don't know about. Have I missed a step?
Solved! Go to Solution.
Artutti - You are confusing the USB connection with the network connection. The USB is used for external mouse, keyboard, files, camera, etc. It could be used for a wireless adapter. You are probably using the correct network jack with a cat5 cable.
You were previously NOT using wireless & want to continue that?? So, that could be the problem. The computer is automatically trying to use the wireless that is not there. Make sure the wireless is off in the computer & the network cable is connected & turn on the computer & it should find the wired network connection automatically.
If you are in-fact trying to connect wirelessly, male sure yopu are on teh right network & it should be asking for your access code from the modem.
So just so that I'm clear, could you please clarify. I just bought a new computer and have Uverse internet. Do I simply need to plugin my firewire cable and go through the normal connection process? Or do I need to reinstall the AT&T software onto my computer and go through a complete install, as if I was a new customer?
I use the gateway for Uverse TV, internet and phone and have complete home wi-fi. I just want to make sure that I connect the new computer properly, without complications.
Sign up now to post, reply, and join the conversation.
© 2014 AT&T Intellectual Property© 2014 AT&T Intellectual Property link. This link will open a new window All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. AT&T 36USC220506