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Posted Oct 25, 2013
4:22:39 PM
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nvg589 broadband 1 flashing red light

U-Verse service was installed Oct. 19th 2013 and had a good connection until last night. NVG589 broadband 1 is not linking to siginal. Has had a red flashing light on it since around 10pm last night. Need help.

U-Verse service was installed Oct. 19th 2013 and had a good connection until last night. NVG589 broadband 1 is not linking to siginal. Has had a red flashing light on it since around 10pm last night. Need help.

nvg589 broadband 1 flashing red light

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Oct 26, 2013 9:45:36 AM
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Edited by MorganCS on Oct 26, 2013 at 9:46:46 AM

Hello Malcolm x,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm very sorry to hear that your U-verse service suddenly dropped but, I was able to locate your U-verse account and I noticed that you have a U-verse technician appointment scheduled for later today. I'm confident he will be able to help you get your service back online. Feel free to let us know how everything goes after the technician completes the work. Thank you! :smileyhappy:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hello Malcolm x,

 

My name is Morgan, I'm one of the U-verse Community Specialists. I'm very sorry to hear that your U-verse service suddenly dropped but, I was able to locate your U-verse account and I noticed that you have a U-verse technician appointment scheduled for later today. I'm confident he will be able to help you get your service back online. Feel free to let us know how everything goes after the technician completes the work. Thank you! :smileyhappy:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: nvg589 broadband 1 flashing red light

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Oct 31, 2013 12:57:40 PM
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Hey Malcolm, 

 

Just wanted to check back with you. I noticed the technician was able to get your service back online! Have you noticed any disconnects since the technician left? Feel free to let us know if you need any additional assistance and we'll be glad to help. Thank you! :smileyhappy:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hey Malcolm, 

 

Just wanted to check back with you. I noticed the technician was able to get your service back online! Have you noticed any disconnects since the technician left? Feel free to let us know if you need any additional assistance and we'll be glad to help. Thank you! :smileyhappy:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Dec 19, 2013 8:07:01 AM
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Hello,

Why does the red light flashing mean. I had new service installed Saturday and this morning, the service to my TV didn't work. So I read the directions from the TV. Then noticed the red flashing light. I unplugged it, waited for 10 seconds, and then plugged it back in. Seems to be working now... But why exactly does this happen. Anyone know? I will be working from home in the sometimes and do not want problem with my internet service.

 

Gena

Hello,

Why does the red light flashing mean. I had new service installed Saturday and this morning, the service to my TV didn't work. So I read the directions from the TV. Then noticed the red flashing light. I unplugged it, waited for 10 seconds, and then plugged it back in. Seems to be working now... But why exactly does this happen. Anyone know? I will be working from home in the sometimes and do not want problem with my internet service.

 

Gena

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Dec 19, 2013 12:23:02 PM
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Hi ggena32,

 

I apologize about the inconveniences, but I will be glad to look into that for you further. Depedning on what light was blinking red, there may not have been a major issue at all.

If the Power light was blinking red, it may be an issue with the modem, or just a simple power surge that caused it.

If the Broadband light was blinking red, that means physical connection to our network, and it could be anything from a bad modem, wiring issue, or outage.

If the Service light was blinking red, it means it could no longer authenticate a connection with our server, and that could just be an outage or an issue with the equipment.

 

Also, I will be sending you a private message to get more information from you, so I can run some line tests to make sure everything is alright, so be on the lookout for it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.

Hi ggena32,

 

I apologize about the inconveniences, but I will be glad to look into that for you further. Depedning on what light was blinking red, there may not have been a major issue at all.

If the Power light was blinking red, it may be an issue with the modem, or just a simple power surge that caused it.

If the Broadband light was blinking red, that means physical connection to our network, and it could be anything from a bad modem, wiring issue, or outage.

If the Service light was blinking red, it means it could no longer authenticate a connection with our server, and that could just be an outage or an issue with the equipment.

 

Also, I will be sending you a private message to get more information from you, so I can run some line tests to make sure everything is alright, so be on the lookout for it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Mar 17, 2014 12:52:57 PM
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I now have a flashing red light on Broadband 1. My internet is working, tv and computer, but the wireless connection to my printer is not working and will not print.

I now have a flashing red light on Broadband 1. My internet is working, tv and computer, but the wireless connection to my printer is not working and will not print.

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May 27, 2014 3:59:25 AM
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Currently going thru the same situation, my nvg589 is blinking red on the broadband2 light, this issue has been on going for some time, a tech was here last week and swapped out my gateway and found an issue at the NODE and said they needed a line team to come out and repair my 2nd line, I went out of town and came home yesterday only to still see a blinking red light. I see no open service ticket on file either. The worst part about all of this is the hassle of calling in for and scheduling repair. In this day and age of hi-tech, they should KNOW my gateway is sending an error code and repair on their end. Frustrated and about ready to abort uverse after 4+ fairly good years. I hate calling in for service, the automated menu is very hideous.

Currently going thru the same situation, my nvg589 is blinking red on the broadband2 light, this issue has been on going for some time, a tech was here last week and swapped out my gateway and found an issue at the NODE and said they needed a line team to come out and repair my 2nd line, I went out of town and came home yesterday only to still see a blinking red light. I see no open service ticket on file either. The worst part about all of this is the hassle of calling in for and scheduling repair. In this day and age of hi-tech, they should KNOW my gateway is sending an error code and repair on their end. Frustrated and about ready to abort uverse after 4+ fairly good years. I hate calling in for service, the automated menu is very hideous.

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