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Posted Mar 4, 2012
5:18:16 PM
Can I avoid the $6.00 "High Speed Internet Equipment" fee by using my own equipment?

It's not clear to me what equipment the "High Speed Internet Equipment" fee actually pays for.  I don't have the conventional RG, I have the outdoor iNID with the indoor i38HG.  If I had uverseTV without uverse internet I wouldn't be paying this charge, but I'd still need the outdoor iNID, so it doesn't seem like the charge is for the iNID.  However, AT&T's site says they don't want the i38HG back if you discontinue your service.  So which equipment am I actually paying rent for?

 

If I understand the equipment correctly, the iNID includes the modem and router and the i38HG is an HPNA <-> Ethernet bridge, wireless access point, and four port switch.  I have DMZplussed AT&T's equipment to my own router and turned off the i38HG wireless, so I am actually only using the HPNA <-> Ethernet bridge capability of the i38HG.  I could buy my own equipment for that too, if I wanted to.  But if I get the i38HG out of the loop would that be enough to get AT&T to get the charge off my bill?  Will they even be able to tell it's out of the loop?

 

I could go back to DSL; I've only got 3Mb service anyway.  But I might want to upgrade someday and 3Mb is the max for DSL where I live.

 

Yes, I know, I'm being cheap...

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Mar 8, 2012 11:48:31 PM
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The rental fee is for all leased modems, whether it is the iNID or a 3800/3801.  The only modems not subject to that fee are the ones purchased outright (NVG510, 3600, 2700, ect).  The upside being that should the equipment fail, you would not have to be a new gateway to replace it.  As for switching to one of the services not requiring a leased modem, I would tend to think that if you need an iNID for service, unfortunately there's probably no way around it due to distance.  Also, the reason for the i38HG is not just as a bridge, it is also for troubleshooting the outside unit as it displays the light status of the components outside without having to open the outside unit.

 

 

 

 

 

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Can I avoid the $6.00 "High Speed Internet Equipment" fee by using my own equipment?

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Mar 4, 2012 5:56:54 PM
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When I had started Uverse service one of the sales reps who helped me before I ordered service said that they could get me the service without the rental fee of the equipment. However once I started service I quickly found out that wasn't true.

I talked to the cancellation dept and they weren't able to do anything. I ended up having to get it escalated to the Office of the President. A couple days later a case manager called me and she was able to waive the fee.

So it is possible but not very easy to get it to happen.

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Mar 4, 2012 6:11:52 PM
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Edited by jimgfitzgerald on Mar 4, 2012 at 6:13:59 PM

If you had a conventional tv setup you would have a Residential Gateway (RG) that includes the modem and router.  That is what the $6 rental fee covers.  In your case, I would guess the iNid, but I don't know.

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Mar 8, 2012 11:48:31 PM
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The rental fee is for all leased modems, whether it is the iNID or a 3800/3801.  The only modems not subject to that fee are the ones purchased outright (NVG510, 3600, 2700, ect).  The upside being that should the equipment fail, you would not have to be a new gateway to replace it.  As for switching to one of the services not requiring a leased modem, I would tend to think that if you need an iNID for service, unfortunately there's probably no way around it due to distance.  Also, the reason for the i38HG is not just as a bridge, it is also for troubleshooting the outside unit as it displays the light status of the components outside without having to open the outside unit.

 

 

 

 

 

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Can I avoid the $6.00 "High Speed Internet Equipment" fee by using my own equipment?

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Oct 29, 2013 10:00:19 PM
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I challenged AT&T over the "high Speed Internet Equipment fee last year when it mysteriously showed up on my bill for $7.00.   Of course the AT&T front line reps are a waste of my time so I immediately asked for the manager and he waived the fee for only $5.00 for one year.  My challenge was that I purchased a desktop computer with a built in wireless router but it was not working  for some reason.  I called for tech support and they failed after hours of trouble shooting, so they send out the technician to my house  and he could not figure it out the problem.  He provided a new wireless router and the internet worked perfectly  fine.  The technician never told me about a "equipment fee" or it was never in writing that there is a "equipment fee".   I debated that if my built in wireless router did work,  i should NOT be charged for the "equipment fee", but the manager said everybody is charged for the fee no matterwhat they have.   AT&T is just finding more ways to make millions of dollars to scam their customers, and it is sadly wrong.   It is strange that they have "monthly charges" for Internet use but decide to add another fee for "equipment use" on top of that monthly fee....


marley01 wrote:

It's not clear to me what equipment the "High Speed Internet Equipment" fee actually pays for.  I don't have the conventional RG, I have the outdoor iNID with the indoor i38HG.  If I had uverseTV without uverse internet I wouldn't be paying this charge, but I'd still need the outdoor iNID, so it doesn't seem like the charge is for the iNID.  However, AT&T's site says they don't want the i38HG back if you discontinue your service.  So which equipment am I actually paying rent for?

 

If I understand the equipment correctly, the iNID includes the modem and router and the i38HG is an HPNA <-> Ethernet bridge, wireless access point, and four port switch.  I have DMZplussed AT&T's equipment to my own router and turned off the i38HG wireless, so I am actually only using the HPNA <-> Ethernet bridge capability of the i38HG.  I could buy my own equipment for that too, if I wanted to.  But if I get the i38HG out of the loop would that be enough to get AT&T to get the charge off my bill?  Will they even be able to tell it's out of the loop?

 

I could go back to DSL; I've only got 3Mb service anyway.  But I might want to upgrade someday and 3Mb is the max for DSL where I live.

 

Yes, I know, I'm being cheap...


 

Re: Can I avoid the $6.00 "High Speed Internet Equipment" fee by using my own equipment?

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Oct 30, 2013 7:51:30 AM
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The High Speed Internet Equipment fee "mysteriously" showed up on bills after on-bill notices that the fee was going to be increased and that those who weren't paying it because of being installed prior to its initiation were going to be charged it as well.

 

Depending on the equipment you need for service, many U-verse HSI-only subscribers can purchase the RG for a one-time fee of $100 and don't have to pay monthly rental.  OTOH, when it breaks they have to pay another $100 for a replacement (after the expiration of the 1 year warranty of course)

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 11, 2014 11:21:18 AM
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I accept the answer as being right, abeit not the answer I was hoping for.

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