12-01-2012 11:00:20 AM
I used to be able to plug my work issued VOIP handset into my router/gateway to enable full telecom services. However, when I recently went to do the same, the handset is stuck in a "Configuring IP" and "Configuring CM List" loop in addition to a couple of IP addresses being shown on the display.
According to the tech at our VOIP provider they can see my phone, but it can't connect back to my company server to finalize the connection. They suggested contacting my home IP for firewall settings et al, but that make me wonder if it is really a firewall setting how can they "see" my handset; if it ain't gettin' out, it ain't gettin out.
In the interest of brevity I'll be happy to go into details as needed. I'll give myself a 8 as to technical competence, but admittedly networking isn't a strength.
Any and all assistance is appreciated!
12-01-2012 12:10:14 PM
Probably a dumb question but has anything on your side changed? New Switch, installed any new equipment, etc.? If not I would have to say a change of some sort was made at your office which is not allowing you to connect.
As a test maybe you have a neighbor you know or friend close by and you could try their internet connection to see if it works? If theirs allows you to connect then we know your office side is good and it's something at your residence.
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12-01-2012 03:56:27 PM
There in turn should be no changing anything on the firewall, since it stealths the ports as closed if they are not being used.
Do a search on here, another person had a issue that it was on the company end, not on the end user's end, that was causing their VoIP phone to not work properly.
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"
12-03-2012 07:14:00 AM
BeeBeeSA - thanks for the obvious, yet brilliant suggestion! I'll go a-knockin' on the neighbors door and ask for a quick plug in. Back to your first question, no hardware has changed on my end, which has me thinking about firewalls et al. At least I'll be able to rule out a fringe issue on the handset side, maybe even tonight!
12-03-2012 07:18:20 AM
Hey gregzoll_1 - thanks for the reply. maybe my previous searches were a little too granular - geckotech; cisco 7940. happy to do some extra reading to get more familiar with your POV. Can you point me to any suggested thread(s).