Another inside tech to the house on Saturday. Reran a test wire from NID to RG and saw identical problems and graphs, put in a ticket for a line guy. Swapped RGs out, again, to a 3800, same graphs and issues (and a few new ones like the 3800 not renewing DHCP leases). Never heard/saw line guy, but called the tech today and according to him line guy said "line is perfect, must be something inside". This is getting frustrating. At least I found a tech that is proactively trying to help and said he has elevated to his manager. This sucks. ATT Billing refuses to refund or credit anything. What exactly am I paying for?
Graphs after latest round:
Dropped profile, no real improvement. Got "lucky" with the intermittent issue hitting and failed to sync stable at the new reduced profile. Tech switched cards in the VRAD and the bitloading graph looks better, still not clean. We'll see how long this holds up, but I'm optimistic. I'll start looking for noise sources, but nothing has changed in the house in the last year and service just went wonky in the last few months and the heat swings make it worse.
I have had the Uverse service at this location for about 5 months. I had problems right from the begining. First I was getting random freeze ups and the picture would picelate. That lasted for about 3 weeks. Then I was getting loss of service on the TV side for an hour or so at a time. That lasted for about a week or so. Then on my second receiver I would have to reset it every time I wanted to use it, they eventually sent me a new receiver. Now for the past month or so I have had random drops of service in both internet and TV every night for 30 seconds at a time or so.
Here are my stats.
Having the same issues except only with wireless devices: phones, iPads, laptops. Laptop symptoms are a complete stop in connectivity resulting usually in an unexpected reboot of the modem. Phones attempt to connect, request the password again (which it should already have stored), and then sit on "Obtaining IP address..."
Any help/suggestions would be greatly appreciated as the wife is constantly on my case about it.
I downloaded the UV realtime program and ran it. Here are my SSs:
I'm having issues with my modem's broadband link dropping about once every 12-24 hours usually at night.
Months ago it would only seem to happen very late in the night (about 12 AM - 4 AM) and the link will fully reconnect normally within 1-2 minutes at first it would only affect myself since no one else was using the U-Verse at that time of night.
Except now it seems to be occuring progressively eariler, this week mostly happening between 7 - 12 PM and occuring consistantly on a daily basis from what the error chart shows.
Today and earlier this week it disconnects everything including the phones, all TVs, and the internet for the 2 minutes it takes to retrain the link and turn the broadband link light from flashing red to solid green. This is inconviencing my household and is no longer an issue that can be ignored if it happens everyday during normal use.
My family who is responsible for the U-Verse account and service has had issues with customer service in the past spending many hours on the phone and waiting to resolve repeat problems that have already been troubleshooted and it takes a lot of steps just for them to send out a tech to check the lines.
Can someone provide me with a direct phone number to a higher support tier considering I believe this is an issue with the physical connection which would most likely require a technician to diagnose.
Thanks in advance. Here's the UVRT data.
KemikalElite, you definitely seem to be having line problems. I don't have a different telephone number for you, but if you've exhausted your patience with the normal AT&T support channels, Please click this 
Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site) in a business day or three.
