02-02-2012 08:43:52 AM
My original 3800HGV-B is dying. The phone lines are dead and the internet and TV service is experienceing intermittent outages. AT&T is sending me an new 3801HGV to replace my old unit. Here is the question:
Is there a way to save the 3800 configuration and load it into the 3801?
I have a router behind a router installation with 3 settop boxes connected directly to the LAN ports (#1-3) and the remaining LAN port (#4) going to my separate wireless router which runs my wired and wireless LAN. I had to separate the LAN address spaces, etc. to accomplish this setup, which has worked perfectly. The coax and internal wireless on the gateway are turned off.
It would be really neat if there was a way to transfer my setup parameters between the old gateway and the new one. I'm trying to get this done well before Sunday, February 5!
02-02-2012 08:50:21 AM
I do not believe there is a way to accomplish what you want. I have a 3800 and with some ports/configuration open for cameras and tried to find a way to just "back up" the current config just in case it got defaulted somehow. Never could find a way to accomplish this.
You may want to try calling tech support but I doubt they will have a better answer. I didn't want to waste my time so I never called.
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02-02-2012 08:59:15 AM
The only mechanism I know of involves bouncing it off a piece of paper. Bring up the screens in your browser and print it for backup. Alternately, you could just write down the important ones. Then key them in to the new router.
02-02-2012 10:25:55 AM
Well thank you both for the quick reply.
Unfortunately, this is what I have come to expect from AT&T. Let's make technology difficult and inaccessible to the average user and charge whatever the market will bear.
Oh well. I know my options are find another service provider or grin and bear it.
10-03-2012 12:36:20 PM
Well, let's be truthful here. While AT&T doesn't actually manufacture the gateway, they contracted Pace to produce this gateway to their specifications. So, yes, missing features that would reasonably be expected to be included can indeed be blamed on AT&T.
For example, Pace's stock gateways have a straight bridge mode where the gateway will work as a completely transparent modem. AT&T contracted for this feature to be removed, so it is squarely AT&T's fault for not having that feature.
A feature to transfer configurations from one gateway to another is a bit more dubious, because Pace's stock firmware does not have such a feature, although other 3rd-party routers do.