04-10-2013 11:35:39 AM
Received a new RG box. Everytime it lightnings outside, the box reboots. Old box was in same location without this problem. New box must be cheaper - no EM shielding. Anyone know how to shield it?. AT&T help was no help at all. Can't watch TV or use internet this way. This is worse than our old dish.
04-12-2013 01:53:07 PM
AT&T U-verse tech came out today and solved the problem quickly. He came into the house with a bunch of charts on his smart phone showing me the line in was terrible; the line "value" was in the low 30's. We have had no issues for 2 years. He checked the connections in the interface, then went to the pole box two poles away. Said he found a bird had built a nest in it that was letting rain water into the box. That was causing the line value to drop so low that when electrical interference dropped the value even more, it went below minimums and the RG would re-boot. He said the value is now in the 50's. Now even a treadmill (the RG has been in the exercise room since it was installed) motor's electrical interference plus the interference from the M-Cell won't drop the line value so low that the RG re-boots. So if your RG starts to act up during a T-storm, have them check the line value.
Kudos to Chris from AT&T U-verse Milwaukee for getting this issue resolved so quickly. Many would simply call it a line issue and put in a ticket for a lineman to come out. They have 15 minutes to diagnose and pass it along, or 90 minutes to diagnose and fix it, or their efficiency values start to fall and their manager gets on them. Instead, he went the distance to fix it.
04-13-2013 07:34:53 AM
The majority of AT&T techs are like that and will go the distance to ensure your system is up and running correctly. I've talked to 3 different installers and two different techs and I've never heard them say anything about "time limits" though. My install took over 4 hours in my house that I bought in July of last year and the installer was fantastic.
04-18-2013 07:22:17 PM
You need to have an Electrician come in and go over bonding of any catv & telephone coming into the house, to the common ground rod for the Meter pan or Breaker panel, depending on how your area requires the ground to be, and if you are also required to be bonded to the cold water pipe from the main breaker panel, if that is also placed properly, and bonded all the way out through the foundation.
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"