04-02-2012 04:39:55 PM
We had a lights on/off early this AM (storms), and the TVs will not come back up. I've never seen this before. I did all the usual resets, even a total reset of the RG.
What is even stranger is with the TVs and boxes on (only blue screensaver), weather alerts are popping up with audible announcements! No Press OK to Watch TV, but the same screen.
RG lights are all perfect, so how can we have no TV and get audible weather alerts? UVRT is seeing the DVR/STBs.
I do not want to call TS before I get expert advice--any suggestions as to what is going on? I included Interfaces tab as well so you can see it shows they have a connection.
Thanks for the help!
note--yellow Power Level has been like that since new RG replacement
All TVs/boxes are currently ON (showing off).
PHYs were all 112 before new RG.
04-02-2012 04:49:22 PM
Did you try doing a disaster recovery on any of the TV boxes?
04-02-2012 04:50:40 PM
No, because I have tons of recordings.
04-02-2012 04:59:29 PM
A disaster recovery run on the DVR should not erase any of the recordings. A "reset" of the DVR; however, would erase recording. Neither process run on an STB would have any effect on recordings on the DVR.
To be safe, you could try a disaster recovery on an STB only to see if it resolves the issue with that one box.
04-02-2012 05:19:25 PM
I know DVR is supposed to retain recordings these days, but I don't trust it.
Just did DR on 2 coax boxes, they are still stuck on the UV splash screen, loading and loading with no progress.
04-02-2012 05:23:51 PM
Sounds like your boxes are not connecting to the IPTV servers. That's usually an upstream issue, not a problem with your home network.
Did you call AT&T and see if they have an outage? I'm betting they do (although I'm also betting that customer service won't know a thing about it).
04-02-2012 05:25:42 PM
All of your boxes may be hosed! Probably time to make the call to Technical Support. Maybe they can do a system reset from their end.
04-02-2012 05:32:54 PM
Another quick power outage, so trying STBs on coax again--one has completed and stuck again on blue screen, other is in 2-gear progress. Will try DVR after this.
Thanks for taking a look.
04-02-2012 05:33:18 PM
Just don't let them do that reset and restore or all of your recordings will be gone along with all of your series recrordings. They did that to get my dvr to work. However, that did get my service working properly.
04-02-2012 05:36:45 PM
Well, if they come out, you know that's what will happen.
Update--2-gear TV has completed--Red X (of death) plus 1 dot. Other TV is still spinning the splash screen progress wheel.
04-02-2012 05:49:23 PM
04-02-2012 06:02:58 PM
Trying the safe method for DVR now (unplug 4 times, 10 sec. inbetween); at 2 gears now. It's the one connected directly to the RG via Cat5, so if it can't come up, then guess I'm in trouble.
Nope, just finished, red x, 1 dot.
04-02-2012 06:07:06 PM
I don't know if this will make a difference but try leaving it unplugged 30 seconds?
04-02-2012 06:15:30 PM
Will give it a try next--just did the Power button reset as that was the protocol I remember after the red x/1 dot. So far, a black screen like we were seeing this morning.
04-02-2012 07:08:22 PM - edited 04-02-2012 07:15:35 PM
Very strange, got the Kitchen (coax) to come back up after 2 DRs (2 ways).
Something else on the DVR...I can access the Go Interactive and Menu from the remote. Try a channel or the Guide button and it tells me Guide is not available.
Will keep trying DRs...
edit to add UVRT screenshot
04-02-2012 08:19:17 PM
Finally got the DVR up, but I had to erase the recordings.
Still working on Living Room coax, DR just won't take.
When I brought up the RG after the reset, the Living Room TV was not showing (only 1 HPNA device).
04-05-2012 10:09:22 PM - edited 04-05-2012 10:12:47 PM
I wanted to give an update--I was able to bring the other 2 boxes up around midnight )4/3). BUT, I ended up having to wipe the DVR.
Still no clue WHY this happened. Our power goes out often here, and we've never experienced a meltdown like this.
04-06-2012 12:39:39 PM
04-06-2012 12:43:15 PM
Thanks for the support. I hate when things happen, and I can't find the reason why.