Problem connecting to Sirius TTR1 internet radio

[ckaye99]

I'm stumped on this one. I have one of the Sirius TTR1 internet radios that gets its signal from my wireless 3800hgv-b. Before I installed Uverse a month ago, I had time warner and everything worked. Now, the TTR1 does connect to the wireless, but no data is being streamed to the device. All of my other wireless devices work OK.

Can anyone think of where I might look next? I'm usually pretty good with this stuff, but I'm puzzled at the moment.

Thanks for any help you can provide.

[ATTKenneth]

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ckaye99 wrote:

I'm stumped on this one. I have one of the Sirius TTR1 internet radios that gets its signal from my wireless 3800hgv-b. Before I installed Uverse a month ago, I had time warner and everything worked. Now, the TTR1 does connect to the wireless, but no data is being streamed to the device. All of my other wireless devices work OK.

Can anyone think of where I might look next? I'm usually pretty good with this stuff, but I'm puzzled at the moment.

Thanks for any help you can provide.

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Have  you attempted to connect the Sirius radio through an ethernet connection to check if data was streaming through that way? 

[oufanindallas]

Not familure with the device, but is there a way to change the wireless settings?  

[ckaye99]

No, there's no ethernet connection, it's a wireless specific device. 

Already went through the wireless settings, they're pretty basic. It is connecting to the wireless network, but stops short of actually streaming anything.

[aviewer ACE - Wizard]

ckaye99 - Did you check with sirius??

Did your account expire??

How do log in to your sirius account??

What about 2B1 vs. 4B1??

[ckaye99]

Didn't check with Sirius yet, as it was working when I had Roadrunner internet service, and only stopped when I switched to Uverse. But I think I'll head that direction.

Account is active.

The TTR1 logs in to my Sirius account directly. If I want to stream it to a PC, I logon at Sirius' website.

Not sure what 2B1 or 4B1 is, can you elaborate?

Thanks.

[aviewer ACE - Wizard]

ckaye99 -
Here is where I saw 2B1 & 4B1 - http://shop.siriusxm.com/xm/ctl10600/cp49759/si5024208/cl1/siriusxm_tabletop_internet_radio

While I was looking for it I also saw this - https://care.siriusxm.com/retailrefresh_view.action

[ckaye99]

Thank you for that; I checked their support page and nothing there helps. I'm guessing it's some kind of port related issue resulting from the change to the new router used for the U-verse service vs. my old router. I'll have to dig into that.