03-01-2013 06:44:24 AM
I switched to AT&T Uverse for TV and internet almost a month ago and am extremely unsatisfied with the service I’ve received. I lost signal the morning after the install and it’s been problematic ever since. The lack of customer service is equally frustrating because I have yet to get anything fixed. The technician who installed the service returned the following day to run tests on the line. I still don’t understand why that is not already part of the installation procedure. He discovered that the problem was with the line outside the house. He told me a line tech would come out the following day to fix it. I was told I did not need to be home for that visit and that the tech would leave a note on my door informing me that he came by. I never received anything on my door. When I called back to customer service a few days later, I was told he did come by but was unable to find the problem. How is that acceptable? Needless to say, the problems have continued. My picture freezes, the sound suddenly goes out, the DVR doesn’t record a show, cuts off in the middle of a recording or only records the last 2 minutes of a show. Currently, I have been without a signal since yesterday. At one point, a customer service rep told me he would have a supervisor contact me about the problems. The supervisor called me after 10:00pm and left a message telling me she would call back the following day at 2:00. I never received another phone call. I set up an appointment for another technician to come out to perform more tests. I made it clear I was only available between 4-6. Once again, I left work early to be there but the tech tried calling at 6:30 which was too late. I don’t have time to keep taking off work when nothing is getting fixed. Once again, I lost signal and at my insistence, I was able to speak with a supervisor who coordinated yet another technician to come to the house. Once again, I left work early. They replaced something outside and the signal was restored, but I lost it twice within an hour of the tech leaving. I called the tech, I called his manager but I can’t get hold of either one and they are not returning my calls. ONCE AGAIN, I am completely without TV or Internet. I have left multiple messages for everyone who gave me their number, including the direct number for the supervisor. No Response! Ironically, I have received an automated phone call from AT&T reminding me that my first month’s bill is ready to be paid. You must be joking. Based on the service I’ve received, you should be paying me. I expect an immediate response and resolution to these issues and a full credit for the bill I’ve received.
03-01-2013 07:04:42 AM
Since this is a peer to peer forum of subscribers such as yourself, I would recommend that you send a Private Message to the AT&TCustomerCare customer service team. They will reply back with a PM (blue envelope in the top right of the page). Their normal business hours are from 7am to 10pm Central Time.
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