Residential Gateway

[#1]

Had a Tech out to look at the internet. Said the filter inside the box was going bad. So he put a new one in and then tells me i probably need to have new phone line run from the nid to the inside of the house. well i went out to see if i can run a short line to the nearest window to see if he was lieing or if there really need a new phone line run. well anyway the filter he has the phone line to is clear plastic on top with a screw on the top and grey on the bottom and dont look like you can unhook it. the only way i can see to do it is cut a long piece of the line that is hooked up and then use one of the phone brackets inside to screw it to. so should i do that or should i call them and have a tech guy come out and do it? not going to pay them $55 to run a new line and nail clips into the sideing of my house when i can buy the phone line cheaper then that and not be destructive to my house. plus if they run it and find out that it not the problem then i be out $55 that not going to happen.

[#2]

try to post a picture of the filter but no luck. i try to figure out on posting a picture

http://s1058.photobucket.com/albums/t416/donaldf1729/?action=view&current=filter.jpg

[#3]

What internet service do you have, DSL or Uverse and what kind of problems are you having?

[#4]

Uverse and internet droping when ever it wants to. tech said it was the line into the house causing it but i want to prove it not the line into the house. and if it is the line to the house i replace it myself not them

[#5]

My UV Realtime

http://i1058.photobucket.com/albums/t416/donaldf1729/Bitloading-2012-02-10-22-32-49.png

http://i1058.photobucket.com/albums/t416/donaldf1729/ErrorTable-2012-02-10-22-32-42.png

http://i1058.photobucket.com/albums/t416/donaldf1729/usageGraph.png

[#6]

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.

[#7]

ok will call them monday. will leave what they did if anything to fix the problem.

[#8]

Based on the picture, that is a protector (sometimes called a carbon) which basically is a place to connect the inside wiring to the drop with a ground.  It is designed to provide a ground path when there's excess voltage on either line.  I wouldn't recommend trying to connect a line to that because it's normally not accessible to customers and not designed for that purpose.  Normally you should have a filter installed with a test jack that would allow you to plug in a cord to test if its the inside wiring.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

[#9]

well thats how it connected and i have full access to my nid. it direct conneted to that. it will open when i open the customer side.

[#10]

picture of the full nid      

http://i1058.photobucket.com/albums/t416/donaldf1729/P02-11-12_10572.jpg

http://i1058.photobucket.com/albums/t416/donaldf1729/P02-11-12_10571.jpg

http://i1058.photobucket.com/albums/t416/donaldf1729/P02-11-12_1057.jpg

as you can see my phone line is direct connected to it.

[#11]

Never mind if you read that they are sending someone out to look at the line for bridge tap

[#12]

the closes time they can have someone out is Tue the 14th which is fine we can deal with it till then.  been dealing with it for the past 3 months now.

[#13]

Well no one showed up on the 14th so going to wait and see if they show up today. never know they probably had to much on there hands and not enough time to get around to everyone. it happens some times.

[#14]

talking to uverse right now they said they did send someone out on the 14th. plus if someone did come to the house i would know because there would of been foot prints in the snow. there was none. and i was here all day if a car door slam i was looking out the window.

[#15]

got a question why is my modem trying to do video packets when i don't have that service?

[#16]

http://i1058.photobucket.com/albums/t416/donaldf1729/today/ErrorTable-2012-02-15-13-17-45.png

http://i1058.photobucket.com/albums/t416/donaldf1729/today/Bitloading-2012-02-15-13-18-47.png

http://i1058.photobucket.com/albums/t416/donaldf1729/today/Bitloading-2012-02-10-22-32-49.png

http://i1058.photobucket.com/albums/t416/donaldf1729/today/Interfaces-2012-02-15-13-22-28.png

[#17]

I don't know what makes you think there are video packets from those screen shots.

It sure does look like you've got a Bridge Tap on your line.  Some offices seems to have more problems with dispatching techs and actually getting them to work on your lines than others.  Maybe yours is not one of the best.  If you continue to have problems, I'd suggest you send a PM to ATTAlexCM (click that link, and then click Send this user a private message).  He will ask for your account number, your ticket number, etc.

[#18]

ok then whats the 3kbs from the coax doing then?

[#19]

also have another tech out tomorrow from noon to 4pm so will update more.

[#20]

Oh, that.  Keep in mind that video can go over Ethernet and data can go over the HPNA/Coax.

I'd guess that the coax connector is unterminated (or worse yet, hooked to an unterminated length of Coax in your house) and you're experiencing enough noise that it increments the counters.  I think you can turn off the Coax interface.  You might want to do that.

I'm wondering why you have a 3801 (vs a 3600) without video service.

[#21]

ok not seeing it anymore. learn something new. thought it could be something but i guess it was nothing. No idea. maybe that is all the tech had in his truck when he replaced the old 2wire one we had.

[#22]

so inside guy come in take a look and he see a problem. said he waiting for a line man to come out and run down the problem. he goes around small town and comes back then replace the line on the outside. said that he be looking see what it does and call and see if he needs to do anything or close the ticket. so didnt see him out there so i guess he done.

here my UV realtime: 

http://i1058.photobucket.com/albums/t416/donaldf1729/today%202%2016%202012/Stats-2012-02-16-17-28-20...

http://i1058.photobucket.com/albums/t416/donaldf1729/today%202%2016%202012/Stats-2012-02-16-10-56-54...

http://i1058.photobucket.com/albums/t416/donaldf1729/today%202%2016%202012/ErrorTable-2012-02-16-17-...

will see if it holds up with the work they did. i hope it does the guy work hard on fixing the problem

[#23]

Corrected blocks are a bit higher than I would like, but no real issue.

The real question is: Is your service is working now?

[#24]

Yes it is working. will see how it does for next few days.

[#25]

Great.  Give us another update in a few days.