05-13-2013 11:03:25 PM
We had a service tech come last Sunday to check on our U-verse service. It was really bad before he got there. Multiple disconnections every hour and numerous errors in UV Realtime. He tested the line leading to our house and saw no problems. He said the problems were inside the house. So we paid the $99 and he went about replacing the coax connectors for every cable line connected to each STB and gateway. Things got noticebly better and he observed no more errors in the line before he left. Unfortunately today, we're still experiencing internet drop outs. I checked UV Realtime and noticed some new errors since yesterday. Anyone know what may be causing these link retrains and other errors? Thanks!
05-14-2013 08:00:55 PM
There could be line interference that is causing these errors, but the bitloading graph looks clean.
I would recommend you get a senior technician out there who can troubleshoot the line, and he should call the I&R group (linesmen) if necessary to assist him.
Since this is account specific I would recommend that you send a private message to the escalation team at ATT Customer Care and someone will get in touch with you. Their normal business hours are from 7am to 10pm Central Time. Please take into account weekends when contacting them.
To check for their reply, click the little blue envelope.