10-13-2012 06:52:53 PM
I had a problem the other day with my gateway. The thing quit working and I thought it was dead. A new one was sent to me and when I plugged it in, nothing. Well, I called in and they were telling me that my equipment was working fine and that Level 2 support needed to manually activate it or something like that. I know that this is just a bold face lie because I was standing at the gateway staring at it and could plainly see that there is no lights on it. Anyway, when I finally got through to Level 2, the call got disconnected. I got mad and took the power supply from a set top box and used that to plug in the gateway and I was in business. What is the best way to get back in touch with someone who will actually be able to help be get a new power supply without having to go through the people reading off a script and feeding me lies?
10-13-2012 09:25:43 PM
10-14-2012 11:27:54 AM
Alex will get you to the right person/dept to get this resolved for you.
10-15-2012 04:39:01 AM