I have been a U-Verse subscriber since this past October and I have had many problems with my VIP2250 rebooting spontaneously and frequent "TV Signal Is Lost" messages. I received a software (or firmware) update a few weeks ago and the frequency of the freezing/reboot problem has lessened somewhat but I have a new problem that has started within the past few days. I have had frequent problems with the interent going out which also affects my phone service (the phone will disconnect). I am also having the TV signal go out as well. I called tech support and someone is coming out later today but I thought I would post pics of my UV Realtime and see what youg uys suggest the problem may be. Thanks!
texasguy37
I lost my connection again about 1 hour ago (That's twice within 2 hours that my connection has gone out this morning), so I have updated my error table pic. I also included the IP/Profile pic but I can't include the Coax/HPNA pic as it says I have no devices connected (I did run the extended test too).
texasguy37
Sorry for the delay in posting updated screenshots. After the tech's last visit everything was good until last night when, in the span of approx. one hour, I had at least 5 separate instances of all of my services (TV, Internet, Phone) disconnecting. Also my VIP2250 DVR had a problem where I could not erase any of my recordings. I got an error stating that it was unable to erase due to the fact that the program was being used on another box!. I only have one TV and one DVR. Rebooting the DVR fixed the problem but this has happened before and I don't know what the cause is. Here's my newest UV Realtime pics (I unplugged/reset the gateway last night after the disconnections):
Ok it's Sunday April 1st and I am trying to watch a tennis match. My U-verse is going out ONCE AGAIN. At least 7 times within 30 minutes, the TV will freeze and I get the message on the screen that the television signal has been lost. What is going on ATT? I have had 2 techs come out to my residence to address the problems I have been experiencing. Last time the tech said there was some improperly grounded wires and he said he fixed that. Well I have had trouble with losing my TV and internet signals earlier this week and again today it's happening, as I write this! This is without a doubt the worst experience I have ever had with a Cable/Internet company. I feel like I am getting completely ripped off with spending almost $150 a month with your company! Here's my recent UV Realtime pics:
texasguy37
texasguy37
texasguy37
It's happening again this evening and I cannot game on my Xbox 360 or watch TV as I am getting frequent freezing and disconnects. I am posting my UV Realtime pics from just a few minutes ago. I need someone to fix this please as it's getting to the point of being completely unbearable. U-Verse has been the biggest waste of my time and money
Thanks everyone!
wasabipeas wrote:
I have been a U-Verse subscriber since this past October and I have had many problems with my VIP2250 rebooting spontaneously and frequent "TV Signal Is Lost" messages. I received a software (or firmware) update a few weeks ago and the frequency of the freezing/reboot problem has lessened somewhat but I have a new problem that has started within the past few days. I have had frequent problems with the interent going out which also affects my phone service (the phone will disconnect). I am also having the TV signal go out as well. I called tech support and someone is coming out later today but I thought I would post pics of my UV Realtime and see what youg uys suggest the problem may be. Thanks!
Welcome wasabipeas and thank you for posting. I'm sorry to hear about the ongoing trouble. I received your Private Message and replied with the information needed since this is account specific. Please check your Private Message inbox (blue envelope, top-right) for an update. We'll get you in touch with the group that can look into it.
Regards,
Alex
Well it went out again today. I had some disconnections around 2:30pm and again just a few minutes ago. I am posting my recent UV Realtime stats/pics just so I can have a record of all the problems I have had with U-Verse for the past few months. I did contact Alex on Sunday but no one has called me today about the outages I am experiencing. Hopefully tomorrow I will hear something from AT&T regarding my unreliable service.
How long do I have to suffer with this awful service? Most of this morning I had my internet and TV service suffer disconnections and freezing. Also, as posted earlier, my service was awful yesterday too. Is there an outage or service problem in the Cleveland, Ohio area? Everyone on here told me to contact Alex...well I did that on Sunday and he responded but no one else has contacted me. How long am I suppose to wait? Honestly I could have called the Phillipines tech support center on Monday and they would have had a tech out here today. I don't see what the point is in contacting Alex. I refuse to call the tech center again, though, as every person I have talked to there is hard to understand or is just flat out incompetent. For instance I called them on 3-5-2012 to see what the deal was with the Max Turbo internet speed and if I could upgrade to it (I was unable to upgrade online as the Max Turbo option was "greyed-out" and I couldn't click on it). I figured calling would be a better way of finding out if or when I could upgrade. Well that call took almost 30 minutes and I had to be transferred to two different people only to find out that no, 18Mbps was the fastest speed I could get! The first tech seemed truly clueless and had me on hold for quite awhile before transferring me. My newest U-Verse bill now is showing that I upgraded to the U300 plan from U200 - this is not something I ever authorized. Guess what the activation date is showing for that upgrade - March 5th! One of the call center ignoramuses changed my plan without my approval or authorization!
It would be nice if American Telephone & Telegraph would hire Americans to work at their call centers. What a novelty that would be!
Sorry but I am posting UV pics again showing my error count from last night and this morning. If, for nothing else, just to have a documented history of all of the problems I have been experiencing. Also, if a senior manager/tech is interested, you can see that I have posts going back to November chronicling my service problems.
