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Posted Apr 10, 2011
7:55:04 AM
Frequent RG Resets - Oh, not again!
Edited by dhascall on Apr 10, 2011 at 8:07:57 AM

Wife informed that the service is "freezing up."  She is growing tired of this and so am I. 

 

Before posting my UVRT screens here are two observations:

 

1. I  have severe but wildly intermittent static on my AT&T POTS landline.

 

2. Since June 2010 my distance to VRAD has changed.  This morning it was 2600 but now it is showing 1700.  Odd.

 

3. An AT&T linesman has been in our neighborhood working on the line.  He noted that they were adding additional UV capacity.  Wonder if our pair got twisted with someone elses, again ?

 

 

NOTE: The first screen is from June 2010, the rest today.

 

 

Stats.jpgStats-2011-04-10-08-53-45.pngErrorTable-2011-04-10-08-55-26.pngInterfaces-2011-04-10-08-55-34.pngBitloading-2011-04-10-08-55-52.pngCoaxHPNA-2011-04-10-08-56-02.png

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May 2, 2011 11:41:02 AM
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ACE - Master

 


Escapee wrote:

To put it short and sweet with Digital TV at your location it either works or it doesn't.


 

Dad lives near Cordova NC and normally needed an outside antenna to get the NYSC (analog) stations.  He got a converter box and with an INDOOR antenna, he got all kinds of stations.  However that was in the winter - once the trees started budding out, they became unwatchable.  I had to get him the basic TWC.

 

Back to the topic - look at how perfect my UVRT is now(ignore the left column (since Reset) as they were still taking it up and down).

 

ErrorTable-2011-05-02-14-09-47.png

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Frequent RG Resets - Oh, not again!

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Apr 10, 2011 9:14:11 AM
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Expert

It looks like there may be a bridge tap on your line. A bridge tap is an extra length of wire attached to your pair that doesn't terminate anywhere. It is usually left over from a previous customer that used your pair. Bridge taps cause problems with xDSL services.

You should call technical support, have them send a premises tech to your house to check the line. He should open a helper ticket with the Installation and Maintenance group (I&M), which are the linesmen, to come find and remove the bridge tap.

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Apr 10, 2011 9:18:14 AM
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Something's going on with UV, since more of us are seeing problems like this. :smileysad:

That's the 1st thing I noticed, the change in your VRAD distance, Max Rate. and Noise Margins.

 

SomeJoe will be able to figure it out. :smileywink:

 

 

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Apr 10, 2011 9:22:50 AM
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ACE - Master
Edited by dhascall on Apr 10, 2011 at 9:29:58 AM

Thanks SJ & Spd - a bridge tap sounds about right as a linesman has been in the hood this past week and has happened once before, I bet that they got our pairs crossed again.  Luckily no retrains in the last hour and a half.

 

EDIT - I jinxed it.  It retrained just now.  That is 4 in 2 and a half hours

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 10, 2011 9:37:57 AM
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ACE - Master

Premisis tech is on his way - he does not think that it is a bridge tap but rather water or a short in the pair.  We'll see.  They are now saying "there may be a charge."  Musr be related to the truck roll fees that we are seeing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 10, 2011 9:47:51 AM
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Good luck! 

 

I guess SJ was posting at the same time, when I made that comment...my bad. :smileywink:

Re: Frequent RG Resets - Oh, not again!

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Apr 10, 2011 12:31:27 PM
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ACE - Master

1:00 PM Premises Tech replaced a junction block (?) and then left saying that he was in contact with an I&R manager and that he should be on his way.

 

1:30 PT called from the road and said that he had "cleaned our pair up" on the NID and that I&R should be there in a few

 

2:00 PM I&R came, climbed up a pole for a few minuets and and quickly left, leaving with no explanation, POTS phone or UV.

 

2:20 He returned and spent an hour on the two closest poles to our home.

 

3:20 He came to our door and said that he twisted our pair tight and bypassed the terminal and that UV should be good to go.  He thinks that our internal POTS wiring could be the POTS static issue.

 

All seems good for now. :smileyhappy:

 

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 10, 2011 5:54:30 PM
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I wonder if this issue is happening with more and more subs because of update/upgrades ATT is rolling out?  It could be that the existing wiring and equipment that we have is not able to handle what ATT is doing.  Its kind of like supplying a new source of water through old pipes.  The pipes were fine with the older weaker source of water, but they can't handle the newer stronger source.  Just a thought.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 11, 2011 7:33:52 AM
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dhascall,

 

Can you repost a set of UVRT stats, bitloading, and errors?

 

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Apr 11, 2011 11:16:40 AM
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ACE - Master

 


SomeJoe7777 wrote:

dhascall,

 

Can you repost a set of UVRT stats, bitloading, and errors?

 


I will, tonight.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 11, 2011 2:37:17 PM
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Expert

I had another meltdown yesterday and today, exactly 34 seconds again.  What is magic about that number?

 

I'll be interested to see what's going on with yours.  Something is up since it's not just one of us. :smileysad:

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Apr 11, 2011 3:50:57 PM
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ACE - Master

 


spd2demun wrote:

I had another meltdown yesterday and today, exactly 34 seconds again.  What is magic about that number?

 

I'll be interested to see what's going on with yours.  Something is up since it's not just one of us. :smileysad:


 

Your downtime was (only) 34 seconds?  Wish that is all mine was.....  Sigh.

 

Comcast may seriously be in our future:smileysad:

 

Wife said that the RG reset a few times today.  She has already melted down and I'm pertnear ready to, too.  Hope to get the UVRT screenshots up later.

 

The Premisis Tech was looking at replacing my RG (again) yesterday but the new ones do not have PC-USB out - and the NIC is fried in my PC, so that is the only way I can get internet on it unless I buy a wireless dongle for a desktop PC that is just 10 feet away.  He had one fpr sale on his truck.  More $ out of my pocket, though he said that AT&T might work with me.  Argh!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 11, 2011 4:49:35 PM
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ACE - Master
Edited by dhascall on Apr 11, 2011 at 4:51:07 PM

SJ - Looks like yesterday, all over again.   Razzin frazzin Friggin Frazzem!  Contacting David'sd team as we speak!

 

Stats-2011-04-11-19-43-51.png

 

ErrorTable-2011-04-11-19-44-17.pngBitloading-2011-04-11-19-44-07.png

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 11, 2011 4:53:10 PM
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They charge for the new RGs?  The tech who came to my home didn't have any new ones.  He said there weren't any differences between the newer ones.   But I took that as he either didn't kjnow, or he figured I wouldn't know better.  I haven't had any RG reboots since late Saturday.  Sorry you two are still having issues,

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 11, 2011 5:39:05 PM
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RCSMG wrote:

They charge for the new RGs?  The tech who came to my home didn't have any new ones.  He said there weren't any differences between the newer ones.   But I took that as he either didn't kjnow, or he figured I wouldn't know better.  I haven't had any RG reboots since late Saturday.  Sorry you two are still having issues,


HEY!  Do not give them any ideas.  No the charge would be for a wireless dongle since he new RG's do not have the rarely used (but I do) PC-USB port.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 11, 2011 5:58:50 PM
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Oh ok.  That tech said the only thing new was the cover of the RG.  He probably had a new one on his truck too.

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Re: Frequent RG Resets - Oh, not again!

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Apr 11, 2011 6:31:30 PM
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Edited by SomeJoe7777 on Apr 11, 2011 at 6:32:08 PM

dhascall,

 

Obviously still huge intermittent problems there.  I'd contact David at this point and see if they can send a senior premises tech and a senior I&M guy.  Your line is obviously still having major problems, they need to switch you to another pair at minimum.

 

Re: Frequent RG Resets - Oh, not again!

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Apr 11, 2011 8:20:05 PM
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Why would he need to be moved after all this time?  Is this something we can expect after a few years?

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Apr 11, 2011 9:48:41 PM
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spd2demun wrote:

Why would he need to be moved after all this time?  Is this something we can expect after a few years?


 

    IMHO i believe SomeJoe is right they need to try find him a dry pair. Depending on the age of the cable line he is on there is a definite possibility that parts of the cable have gone bad from weather, stress, or animal related issues, all you need is one little crack and water will find its way in and that can ruin a cable faster the anything.

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Apr 11, 2011 10:06:54 PM
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I'm not questioning him (know he's right), just curious since I am in the same boat.

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Apr 12, 2011 7:12:01 AM
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ACE - Master
Edited by dhascall on Apr 12, 2011 at 7:14:46 AM

 


SomeJoe7777 wrote:

dhascall,

 

Obviously still huge intermittent problems there.  I'd contact David at this point and see if they can send a senior premises tech and a senior I&M guy.  Your line is obviously still having major problems, they need to switch you to another pair at minimum.

 


Thank ya sir.  So the errors that my UVRT are showing seem signal related and not electrical interference, right? if so (or not) how can you tell?  Thanks again!

 

gofer and spd - a dry pair sounds good.  We have had a very wet winter (snowy) and damp spring (lots of heavy, driving rains) plus it has been very windy.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again!

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Apr 19, 2011 10:45:44 AM
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ACE - Master
Edited by dhascall on Apr 19, 2011 at 10:47:45 AM

After heavy thunderstorms Saturday morning, had some dropouts and once or twice overnight, after more storms.  Getting old.

 

Updated UVRT's!:  What is going on around 1 MHz?

 

Stats-2011-04-19-07-20-47.PNG

 

Bitloading-2011-04-19-07-20-11.PNG

 

ErrorTable-2011-04-19-07-20-37.PNG

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again! NEW UVRT Slides!

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Apr 19, 2011 4:11:22 PM
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The 1MHz interference is likely the source of all the errors.  You might have to find the offending item in your house by following a similar procedure to the one I used in the Tracking Down Line Interference thread.

 

Re: Frequent RG Resets - Oh, not again! NEW UVRT Slides!

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Apr 20, 2011 6:35:49 AM
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ACE - Master
Edited by dhascall on Apr 20, 2011 at 6:38:25 AM

 


SomeJoe7777 wrote:

The 1MHz interference is likely the source of all the errors.  You might have to find the offending item in your house by following a similar procedure to the one I used in the Tracking Down Line Interference thread.

 


 

Thanks.  I was afraid of that.  HOWEVER - Andy from Tier 2 has assured me that the issues that he is seeing are coming into the home.

 

The retrains also seem to happen after it has rained - so that is odd too and might not make it something going bad inside the dry house.  I'm Stumped!

 

We have been having (sometimes) concurrent static on our AT&T POTS line.  Could this static be feeding into the U-Verse system?  

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again! NEW UVRT Slides!

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Apr 20, 2011 7:01:37 AM
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All of what you listed points to a line problem.  The static on POTS, the weather-related severity of the issue, etc. all seem to point to a bad line.  Did they actually change you to a different pair last time?

 

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Apr 20, 2011 9:41:45 AM
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ACE - Master

 


SomeJoe7777 wrote:

All of what you listed points to a line problem.  The static on POTS, the weather-related severity of the issue, etc. all seem to point to a bad line.  Did they actually change you to a different pair last time?

 


Supposedly did.   Saturday, the Linesman are supposed to come out to completely rewire POTS install (inside and out) and I think that Andy (T2) might be trying to get the UV experts look at it too.   This is frustrating!

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again! NEW UVRT Slides!

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Apr 25, 2011 6:18:56 AM
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ACE - Master
Edited by dhascall on Apr 25, 2011 at 6:36:42 AM

Fingers Crossed: Both U-Verse Link Retrain and AT&T POTS Static Solved!

 

Andy from Tier 2 had originally scheduled an I&R (outside)guy to work on POTS static but after more rain-based  UV problems cropped up, I guess the priority was changed to UV and a UV Premises Tech showed up.  I told him about the frequent losses of TV and internet for a few minutes hear and there after rainy weather.  I also noted that AT&T POTS was still staticy on an intermittent basis, especially after rainy weather.

 

He checked the UV lines and said that he would be right back.  I saw him out the back window, pulling down the coax run from the back of the house, that feeds the RG.  He then came in and put in a new wall plate and a new cable from the wall to the RG.  He noted that "they" (they = AT&T's test software) had indicated a bridge tap and very bad (signal and error) numbers.  He noted that after he replaced those items that the numbers jumped to perfect readings.  Before he left he called an outside ticket in for the phone POTS issue.

 

The outside guy came and looked around the back and then he said that he was going to go from pole to pole to see what he could find.  Guess what?  He found a cover that was open and water had poured in to the lines.  He cleaned and dried that up and reattached the cover and we have not seen a return of POTS static.

 

So we do sound good to go but I beg to ask the question about both issues - why in the heck did it take 12 people over 6 visits to find what sounds like easy fixes?

 

NOTES:

 

1. After the UV PT left, I checked UVRT stats and the broad interference near 1.1 MHz that showed after a rain INSTANTLY vanished.  My distance from the VRAD which is normally 1600' showed 1400' afterwards.  So, that line or wall plate must have equated to a bridge tap.

 

2. I do have an issue with my AC outlet that the RG plugs into.  It needs to be replaced as the receptacles are loose.  If the cord is jostled, it loses power and you hear the beeping of the battery back-up.  I asked if it was causing issues.   He did not think that in its present condition it would effect U-Verse but he has noted some folks having similar issues (like SomeJoe's bad power supply) that interference could feed back and take the entire neighborhood down! :smileysurprised:

 


 


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again! Maybe solved for good?

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Apr 25, 2011 1:00:17 PM
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ACE - Master

Sounds like you finally got the multiple problems identified and taken care of, Dave.  Now that AC outlet needs to be replaced for more than one reason.  Loose, intermittent connections can arc and get very hot....even, under some conditions, cause fires.....not to mention the poor RG trying to decide whether it's on or off.

"Public virtue cannot exist in a Nation without private Virtue, and public Virtue is the only Foundation of Republics." .......John Adams
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again! Maybe solved for good?

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Apr 25, 2011 3:28:06 PM
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hpmsrm wrote:

Sounds like you finally got the multiple problems identified and taken care of, Dave.  Now that AC outlet needs to be replaced for more than one reason.  Loose, intermittent connections can arc and get very hot....even, under some conditions, cause fires.....not to mention the poor RG trying to decide whether it's on or off.


     I agree completely with the above post, it is a big safety factor, I worked 37 years as an electrician and have seen what things like that can do.

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Apr 25, 2011 3:36:48 PM
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ACE - Master
Edited by dhascall on Apr 25, 2011 at 3:42:24 PM

Yeah I will get that bad outlet swapped out, hopefully this weekend.  The RG only looses power if I bump the power cord by moving the TV.

 

Now back to the main dilemma, my wife said that the TV / internet froze again last night, three separate times. :smileymad:

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Frequent RG Resets - Oh, not again! Maybe solved for good?

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