04-16-2013 11:05:28 AM
So I had AT&T out to install U-Verse on Saturday. After assessing my house and wiring, he said he couldn't install. The problem was that he had no access to some telephone junction.
The phone lines and cable come in through the basement wall, the lines that lead to the house are buried. I guess the problem is that my basement was finished around 15 years ago, before anyone thought the phone lines could be used like AT&T is using them now. So the line from the phone company's box (attached outside) comes to a junction in some unknown place in the basement wall, and then splits up in different direction to go to the various phone jacks in the house. Apparently, without access to that junction, U Verse can't be installed since their modem needs a dedicated line.
I checked the house blueprints and the blueprints from the company that finished the basement, and there isn't any indication as to where the junction is. There is an access panel to the interior of the wall near where the line comes into the house, but I can't see anything that looks promising. I do have an idea of where it might be, but I don't want to start cutting holes in my wall unless I'm 100% certain that I'm in the right place.
Is there some way of locating the junction by sending signals through the phone jacks, some device that can tell me how close or far away the jack is to it? Or is there some way around needing a dedicated line?
04-16-2013 12:23:38 PM - edited 04-16-2013 12:42:12 PM
wiggy87 - That is a conundrum.
The first thing that comes to mind is to call the call before you dig line & have them trace your underground wire - no charge. If you have acess to metal detector, you may be able to trace it up your lawn.
This should tell you where it comes into the house. You do not necessarily need to know where it joins other wires. You can connect U-verse where it comes in. Or, perhaps pull it up to the side of the house & mount a NID to enter the house. THe existing wire continues through the NID for POTS or is left open for U-verse voice. Run a new wire for NID-RG.
Google & amazon for telephone wire tracer to find tracing devices. But, they cost & may not have distance that you need.
Send a PM to attcustomercare using this link to get someone who can spend more time solving your problem. - http://forums.att.com/t5/notes/privatenotespage/ta
04-16-2013 11:52:07 PM
Am I&M lineman can put the repeater on the line at the junction box and able to pick it up and find the lines in the basment (you may have to agree to damage an area of the basement to access the lines). Then he can install a NID outside so that then the prem tech can connect the NID and RG by ethernet to get Uverse.
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing moreA
04-18-2013 11:04:07 AM
We know where the line comes into the house. The problem is jus tthat we don't know what happens with the wiring once it enters the house because it's all in the walls, but i guess you understood that.
I don't know what NID or POTS or NID-RG (residential gateway?) are.
I'll definitely PM the customer care people, but i don't have high expectations. I talked to tech support on the phone for a while and they couldn't give me a straightforward answer, at least one that a layperson would understand.
The one thing i'm struggling with is what specifically needs to happen with the wires. Does the AT&T modem need to have a single line straight back to the box on the house?
I'm just utterly confused, and it's entirely frustrating.
04-18-2013 11:35:45 AM
Ideally, installs like to reuse wiring (saves time). But, if the existing wires are unknown, new wires can be run.
The Network Interface Device(NID) is where the wires enter your house & breaks out U-verse and Plain Old Telephone Service (POTS) The NID is placed where the wire enters your house - either inside or outside.
If you have POTS the current connections would be used to feed the phones (no change) from the NID.
If you have U-verse voice, the current feed would be cut at the NID. The new source of dial tone is a jack on the Remote Gateway (RG, modem). This can be connected to a current wall jack to feed the rest of the house (aka backfeed) using the existing wiring.
A new wire needs to be run from the NID to the RG.
From the RG you can feed TVs - wireless or COAX or cat5.
You can feed computers - wireless or cat5.
That is what specifically needs to happen to the wires. All you need is someone willing to take the time to do it. Send this detail to attcustomercare in a pm.
04-18-2013 07:19:11 PM
Unless the Basement has ceiling tiles for ease of access, placing Gypsum board on the ceiling is more for a fire break, than anything.
Even worst, when you have these home theaters, that they install 5/8" OSB, then a layer of 5/8" Gypsum, with Green Glue between the layers. Along with the other creative ways, that they reroute hvac trunk lines, etc..
"Ren: Now listen, Cadet. I've got a job for you. See this button? Don't touch it! It's the History Eraser button, you fool!
Stimpy: So what'll happen?
Ren: That's just it. We don't know. Maybe something bad, maybe something good. I guess we'll never know, 'cause you're going to guard it. You won't touch it, will you?"