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Posted Jun 27, 2013
6:09:50 PM
Changing IP.
Edited by Jot18 on Jun 27, 2013 at 6:12:21 PM

I had U-Verse for almost a year now.My IP has been same since I got u-verse.I had DSL before this and I was able to change my ip when ever I wanted to.With U-verse I tried resetting my modem and it never worked.Is there an way to change my Ip?First I started chatting with U-Verse support and the agent told me to chat with ConnecTech. I chat with the agent and he/she said you need to contact to u-verse.I really wasted my time chatting with them.Can some one really help me change my ip.my modem is Motorola NVG-510. If I can't change my IP I think I might have to disconnect my service. :'( 

or is it possible to downgrade my service back to DSL?

Changing IP.

[ Edited ]
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Jun 28, 2013 6:07:53 AM
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ACE - Expert

Typically your IP address will not change since your always on the same port in the VRAD.  I have had service since 2008 and mine is still the same.  If a tech switches you to a diffferent port on another card in the VRAD your IP will change.

 

Another way to get it to change is if you have your router changed out but I'm sure it is yours now so that doesn't seem like a viable solution.

 

As for going back to DSL...No.  AT&T is phasing out DSL where Uverse is available.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Changing IP.

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Jun 28, 2013 12:56:12 PM
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Community Support

Hi Jot18,

 

I just wanted to check in and let you know we received your private message. One of our managers will be reaching out to you shortly.

 

Thanks!

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Send us a Private Message.  We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Re: Changing IP.

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Jun 28, 2013 6:08:00 PM
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Explorer
Edited by Jot18 on Jun 28, 2013 at 6:17:38 PM

I don't know if I got the message or I accidently deleted it.I called 1800-288-2020 they said my ip is dynamic.And it still hasn't changed for like 8-9 months now.The technician came to my house and tried configuring it he wasn't able to fix it either.I called customer care again and they never fixed my issue.My contract will expire on sep 28 and I'll be disconnecting from AT&T.Bye bye AT&T.

Re: Changing IP.

[ Edited ]
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Jun 28, 2013 6:19:48 PM
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Guru
Edited by trparky on Jun 28, 2013 at 6:25:37 PM
It is dynamic in the sense that a DHCP server assigns the IP address to your gateway when it associates with the AT&T network upon connection.  But, that's really all that makes it "dynamic."  A true static IP address is one that is pre-programmed into a device, computer, or router and uses the same IP address and doesn't send a request to a DHCP server to request an IP address.

 

There is something called a Static DHCP Assigned IP address.  It is dynamic in the sense that the IP address isn't pre-programmed into the device and that it gets the IP address from a DHCP server but it's static in the sense that the DHCP server has assigned a specific IP address to your Gateway's MAC Address hence the reason why you get the same IP address every time.

 

Cable companies have this kind of setup as well in which a customer gets the same IP address all the time.  The only way to get a new IP address is to swap out the cable modem.

 

Every networking device in the world has a unique address called a MAC Address (Wikipedia Link).

 

Re: Changing IP.

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Jun 28, 2013 7:41:53 PM
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Explorer

My problem was finally solved by an chat agent today.Thanks everyone for the replies.

Re: Changing IP.

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Jun 29, 2013 8:16:32 PM
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Teacher

Hard reset, that would do the trick, glad it was taken care of Jot18.

Re: Changing IP.

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Jun 29, 2013 9:42:43 PM
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Explorer

What do you mean by hard reset?


Here is but I've tried Unplug modem for 1 minute and IP still didn't change.I tried leaving it unplugged overnight still didn't change it.I tried resetting it by 192.168.1.254 and it still didn't change.Even the AT&T technician came to my house and he wasn't able to change the IP either.I'm getting my modem replaced it was probably the problem.Because my frined recently got U-verse and he has different modem and he was able to change it.

Re: Changing IP.

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Jul 1, 2013 1:55:01 PM
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Scholar

The only thing that has ever changed my IP address has been replacing the gateway.  Resetting it and changing ports  in the VRAD have never changed the address, but a new gateway always does.

--

oobleck

Re: Changing IP.

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Jul 1, 2013 3:49:33 PM
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Explorer

@oobleck 

my modem is shipped and I'll be getting it by July 5-7.But the problem is they shipped the same modem I currently have.One of my friend said this modem doesn't have the changing IP feature even if its dynamic.I hope the new one I get doesn't come defective as this one. :smileysad:

 

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Jul 1, 2013 10:57:45 PM
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ACE - Expert

oobleck wrote:

The only thing that has ever changed my IP address has been replacing the gateway.  Resetting it and changing ports  in the VRAD have never changed the address, but a new gateway always does.

--

oobleck


Actually the IP address has not changed for new gateways or port swaps too for many users that have posted over the years. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Changing IP.

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Jul 1, 2013 11:00:12 PM
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ACE - Expert

Jot18 wrote:

@oobleck 

my modem is shipped and I'll be getting it by July 5-7.But the problem is they shipped the same modem I currently have.One of my friend said this modem doesn't have the changing IP feature even if its dynamic.I hope the new one I get doesn't come defective as this one. :smileysad:

 


If you are on Uverse internet, it will not change the IP address most likely, as it's tied to your account.   :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Changing IP.

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Jul 2, 2013 2:20:32 PM
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Explorer

@mibrnsurg

my frined got u-verse last week.If he restart the modem it gives him new ip.I tried that method many times it never gave me new ip.My ip is dynamic.

Re: Changing IP.

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Jul 4, 2013 8:21:31 PM
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ACE - Expert
Edited by mibrnsurg on Jul 4, 2013 at 8:25:01 PM

Jot18 wrote:

@mibrnsurg

my frined got u-verse last week.If he restart the modem it gives him new ip.I tried that method many times it never gave me new ip.My ip is dynamic.



Ask him what modem he's using.  I've had the same IP address since 2008, after getting Uverse TV/internet, even though it's listed as dynamic too. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Changing IP.

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Jul 5, 2013 7:12:38 AM
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Community Specialist

Jot18 wrote:

@oobleck 

my modem is shipped and I'll be getting it by July 5-7.But the problem is they shipped the same modem I currently have.One of my friend said this modem doesn't have the changing IP feature even if its dynamic.I hope the new one I get doesn't come defective as this one. :smileysad:

 


Jot18, if you continue to have issues, we have a great team of managers who can gladly help. You can send us a Private Message with your name, account number, contact information and the best time you can be reached. One of our managers will be in touch within 48 business hours. 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Changing IP.

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Jul 5, 2013 11:18:38 AM
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Explorer

@mibrnsurg can you please tell me your modem type.And my frined has 3600-HGV i think.

Re: Changing IP.

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Jul 5, 2013 11:33:12 AM
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ACE - Expert

Jot18 wrote:

@mibrnsurg can you please tell me your modem type.And my frined has 3600-HGV i think.


It's a 3800HG-V I've had for 5 years.  The 3600 should not be getting a new IP address as it's running on the same type VDSL2 system that I've never gotten a new IP address. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Changing IP.

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