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Posted Jul 11, 2012
5:06:38 PM
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Remote Not Simultaneously Turning Off TV and STB

Please help. 

 

I received a wireless STB and hooked it up to a brand new Westinghouse uw40tc1w. I am able to set up the remote to turn off the TV while on the TV button, the box turns off with the ATT button, but when I set the remote to simultaneously turn off both (ATT/OK, 977, ATT button, TV button, Enter), it does not do the job. I spoke with tech support and they sent me a new black remote, saying the original one was not sending the signal properly. Didn't work with that one either. I took the remote and set it to another TV (Vizio)/regular STB and was able to program it to simultaenously turn off both items. 

 

Anyone out there able to help? I appreciate any advice.

 

Thanks.

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Jul 12, 2012 12:44:01 PM
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ACE - Master
If it does not do both on/off you have not yet found the correct code. You can do as TG says and follow the TV or use the search method or here are some codes I found - 1002, 1013, 1454, 1367, 1489 1019 1027 1195 1196 1336 1414 1430 1433.

When you tire of playing with the codes consider a Logitech Harmony remote - No codes.

Least expensive - newegg.com has a refurb model 300 for $14 incl shipping.

Locally available new - radio shack $30
I have recommended to many people that were unable to find codes to support their devices with the U-verse remote that they get a Logitech Harmony remote.
 
Many of those people feel they do not want to, or should not have to, spend their own money for a remote.
 
Others, have a very complex setup and are willing to spend their money to maximize their viewing experience.

The U-verse remote is effective for only a subset of basic activities with the most popular equipment, The Harmony provides more efficient control of complex setups across a broader range of equipment.

Until sometime in 2011 the Harmony only offered expensive models (over $100). In 2011 they introduced the model 300 ($30) followed by the model 200 ($20). Although, these only support one activity - Watch TV - they are more effective than the U-verse remote.
 
This writeup shows the functional differences between the two remotes to assist in deciding whether or not to go for a Harmony.
 
U-verse remote vs. Logitech Harmony Model 300 - Both can control four devices (STB, TV, DVD, Aux) under one activity - Watch TV.

Logitech Harmony Model 300 -
 
Must be able to do something no other remote can do to convince you to spend $30 to buy it so Logitech can make a profit.
 
Monster library of supported devices. (amazing how libraries grow over the years). You can predetermine support of make & model via web site (http://myremotesetup.com/EasyZapper/New/Main.asp?WebProcessAction=Start&ReturnUrl=%2FEasyZapper%2F%2E%2FNew%2FProcSpice%2Flanding%2Easp&ClassId=PrSpice%2EProcSpice&RelativePath=ProcSpice%2F). Since device support is defined in detail, a Logitech customer service rep (CSR) can help with any problems,
 
To program - Enter device make model in computer  based wizard. When device is supported, all functions are supported. IR signals can be learned from device remote. CSR can download changes that affect only you,
 
IR/function/button  map - You can map any button to any function. You can pick buttons based on your preference, instead of someone else's. Logitech can add any new IR code format to function mapping via download.
 
Watch TV button - Turns on/off selected devices. Sets correct input. Ability to sequence devices and introduce delay between devices.
 
Change from Watch TV mode to individual device control with one button push. And, vice-versa. Same volume/mute buttons will affect different devices (STB, TV, HT) depending on device selected and the one user selected for the Watch TV activity. Note that the U-verse phantom mute can be unmuted with four button pushes - device mode, STB, mute, return to watch TV mode.
 
Able to buy more advanced remotes for more money - more devices, more activities(e.g. Watch OTA, Watch DVD, Watch TV with HT sound), more display (LCD screen) of functions. Multiple activities appears to be a concept unique to the Logitech Harmony. It allows the same buttons to be applied different sets of devices based on what the viewer is watching (i.e. an activity). It is especially valuable for complex setups and/or people with only basic knowledge of the operation of the remote.
 
*****************************************************************************************************
 
U-verse  remote is provided free to watch U-verse TV. Support for some functions on some other devices is included so that it can be called "universal". But there is no business driver to spend money to assure full support of all functions on all possible devices .
 
Limited library of supported devices. Vague lists by type/mfgr. No model detail. No definitive/comprehensive list of codes. If support is not accomplished, there is no way to find out if it should be supported until you find that the remote works for you. Since device support is not defined in detail customer service rep cannot help with problems.
 
To program- Enter an arbitrary code that may be difficult (or impossible) to determine or step through every possible entry. Possibly finding some partially supported sets.  No IR learning.
 
IR/function/button  map - Button/IR map cannot change. IR/function map can only change if U-verse globally changes STB software. No ability to provide individual tuning.
 
Watch TV (ATT/power) -  Turns on/off selected devices. Does not set input. No ability to sequence devices or introduce delay.
 
Default mode of operation is Watch TV (Channel change on STB, Volume on TV, Power up STB/TV). To vary operation requires reprogramming with more arbitrary codes applied to individual functions. No clear distinction between Watch TV and individual device control (i.e. difficult to change operation between Watch TV and controlling individual services.)
 
Point anywhere remote is only extra cost upgrade - provides RF (with STB distinction) and learning. New buddy TV is good if you already have supported equipment (e.g iphone). But, it probably has similar limitations to the standard remote because it would be based on that design
 


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Remote Not Simultaneously Turning Off TV and STB

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Jul 11, 2012 5:26:19 PM
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ACE - Expert

I would suggest that your try reprogramming the remote from the TV:

 

MENU > Help > System Set-up > Program your U-verse Remote

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Remote Not Simultaneously Turning Off TV and STB

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Jul 11, 2012 5:32:56 PM
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ACE - Master

rms8085 - Very odd. Even stranger that it happens on two remotes.


You say it does not turn the TV off (only). So it turns it on?

You say it turns off when the TV button is active? So, it is sending the correct signal at that time.

When the TV is programmed it should turn on/off both TV and STB. So, the remote is set correctly.

 

You tried the specific power option & that appears correct.

 

When you press the power off does the att button light then the TV button? Just to be sure it is sequencing.

 

Are you keeping the remote aimed at the tv when the TV light is lit? Try it right up to TV sensor.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Remote Not Simultaneously Turning Off TV and STB

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Jul 12, 2012 10:39:14 AM
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Tutor

Thank you for your reply. 

 

I tried starting with both the TV and STB off, would not turn ON the TV

When I press the ATT/Power button, the ATT button lights, then the TV button lights...but in a shorter interval.

Also tried getting right up to the box and nothing happens either.

 

Do you think this would have anything to do with the TV being mounted on a wall? Just grasping at straws.....

 

Thanks again.

Re: Remote Not Simultaneously Turning Off TV and STB

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Jul 12, 2012 12:44:01 PM
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ACE - Master
If it does not do both on/off you have not yet found the correct code. You can do as TG says and follow the TV or use the search method or here are some codes I found - 1002, 1013, 1454, 1367, 1489 1019 1027 1195 1196 1336 1414 1430 1433.

When you tire of playing with the codes consider a Logitech Harmony remote - No codes.

Least expensive - newegg.com has a refurb model 300 for $14 incl shipping.

Locally available new - radio shack $30
I have recommended to many people that were unable to find codes to support their devices with the U-verse remote that they get a Logitech Harmony remote.
 
Many of those people feel they do not want to, or should not have to, spend their own money for a remote.
 
Others, have a very complex setup and are willing to spend their money to maximize their viewing experience.

The U-verse remote is effective for only a subset of basic activities with the most popular equipment, The Harmony provides more efficient control of complex setups across a broader range of equipment.

Until sometime in 2011 the Harmony only offered expensive models (over $100). In 2011 they introduced the model 300 ($30) followed by the model 200 ($20). Although, these only support one activity - Watch TV - they are more effective than the U-verse remote.
 
This writeup shows the functional differences between the two remotes to assist in deciding whether or not to go for a Harmony.
 
U-verse remote vs. Logitech Harmony Model 300 - Both can control four devices (STB, TV, DVD, Aux) under one activity - Watch TV.

Logitech Harmony Model 300 -
 
Must be able to do something no other remote can do to convince you to spend $30 to buy it so Logitech can make a profit.
 
Monster library of supported devices. (amazing how libraries grow over the years). You can predetermine support of make & model via web site (http://myremotesetup.com/EasyZapper/New/Main.asp?WebProcessAction=Start&ReturnUrl=%2FEasyZapper%2F%2... Since device support is defined in detail, a Logitech customer service rep (CSR) can help with any problems,
 
To program - Enter device make model in computer  based wizard. When device is supported, all functions are supported. IR signals can be learned from device remote. CSR can download changes that affect only you,
 
IR/function/button  map - You can map any button to any function. You can pick buttons based on your preference, instead of someone else's. Logitech can add any new IR code format to function mapping via download.
 
Watch TV button - Turns on/off selected devices. Sets correct input. Ability to sequence devices and introduce delay between devices.
 
Change from Watch TV mode to individual device control with one button push. And, vice-versa. Same volume/mute buttons will affect different devices (STB, TV, HT) depending on device selected and the one user selected for the Watch TV activity. Note that the U-verse phantom mute can be unmuted with four button pushes - device mode, STB, mute, return to watch TV mode.
 
Able to buy more advanced remotes for more money - more devices, more activities(e.g. Watch OTA, Watch DVD, Watch TV with HT sound), more display (LCD screen) of functions. Multiple activities appears to be a concept unique to the Logitech Harmony. It allows the same buttons to be applied different sets of devices based on what the viewer is watching (i.e. an activity). It is especially valuable for complex setups and/or people with only basic knowledge of the operation of the remote.
 
*****************************************************************************************************
 
U-verse  remote is provided free to watch U-verse TV. Support for some functions on some other devices is included so that it can be called "universal". But there is no business driver to spend money to assure full support of all functions on all possible devices .
 
Limited library of supported devices. Vague lists by type/mfgr. No model detail. No definitive/comprehensive list of codes. If support is not accomplished, there is no way to find out if it should be supported until you find that the remote works for you. Since device support is not defined in detail customer service rep cannot help with problems.
 
To program- Enter an arbitrary code that may be difficult (or impossible) to determine or step through every possible entry. Possibly finding some partially supported sets.  No IR learning.
 
IR/function/button  map - Button/IR map cannot change. IR/function map can only change if U-verse globally changes STB software. No ability to provide individual tuning.
 
Watch TV (ATT/power) -  Turns on/off selected devices. Does not set input. No ability to sequence devices or introduce delay.
 
Default mode of operation is Watch TV (Channel change on STB, Volume on TV, Power up STB/TV). To vary operation requires reprogramming with more arbitrary codes applied to individual functions. No clear distinction between Watch TV and individual device control (i.e. difficult to change operation between Watch TV and controlling individual services.)
 
Point anywhere remote is only extra cost upgrade - provides RF (with STB distinction) and learning. New buddy TV is good if you already have supported equipment (e.g iphone). But, it probably has similar limitations to the standard remote because it would be based on that design
 


*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Remote Not Simultaneously Turning Off TV and STB

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Jul 12, 2012 7:19:06 PM
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Tutor

I've actually tried every Westinghouse code, and the ones that worked, I then tried to get the simultaneous on/off to work. Unfortunately, that didn't work either. 

 

I like your idea of getting a different remote, and appreciate the detailed review/instructions. I'll swing by Radio Shack and grab a couple for my set-ups. $30 is worth it, especially if I can use it for everything. We have a pesky BOSE system that we've had to use separately also. Might as well get them all together.

 

Thanks again for your help!

Re: Remote Not Simultaneously Turning Off TV and STB

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Jul 13, 2012 4:19:39 AM
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ACE - Master
rms8085 - I notice that Radio Shack has the model 700 (the one I have) on sale for $80 - great price (sometimes they have this at COSTCO).
But, the Radio Shack deal says on-line only.

The model 300 may be adequate with an HT. But, the 700 leaves room for expansion. Since the STBs all have the same programming , it is capable of controlling every TV in the house,
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Remote Not Simultaneously Turning Off TV and STB

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