09-22-2013 01:53:18 PM - last edited on 09-22-2013 06:03:25 PM by Taylarie
I have 3 remote controls, all with this same problem. I am able to turn down the volume on two of them, sometimes, when pressing extremely hard. Others in my family don't have the strength to do this. It's extremely anoying. They are all the basic model. Why buy another remote since it will probably do the same thing? I have never had this kind of problem with other systems.
[Subject edited as new thread was created] - moderator
09-22-2013 07:15:21 PM
This would indicate have had servixefor a few years, the remotes are classified as consumer equipment.
You may order new remotes at $20 each, shipping i believe us free.
In addition you may purchase harmony logitech remote
10-10-2013 08:27:29 AM
10-19-2013 12:37:36 PM - edited 10-19-2013 12:38:08 PM
I got 2 free black remotes last month. I had my old silver ones since 2007... Just call ATT 800-288-2020 that's what i did