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I have 3 remote controls, all with this same problem. I am able to turn down the volume on two of them, sometimes, when pressing extremely hard. Others in my family don't have the strength to do this. It's extremely anoying. They are all the basic model. Why buy another remote since it will probably do the same thing? I have never had this kind of problem with other systems.
[Subject edited as new thread was created] - moderator
I got 2 free black remotes last month. I had my old silver ones since 2007... Just call ATT 800-288-2020 that's what i did
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