Not sure when it started, but I wanted to share the functionality for captions on/off IS NOW ONE BUTTON, ONE TOUCH! Press the red "C" button on your remote, and presto!
I especially want to give credit to ATT Uverse and specifically, CEO Randall Stephenson and Jennifer Strohl in his office for their tremendous commitment to making CCs truly functional for deaf and hard-of-hearing customers.
In 2011, I sent a letter to Mr. Stephenson, asking for his help with making this service more usable. At the time of my writing, it took 24 clicks to turn captions on and 23 to turn them off. Last fall, we discovered the Zoom button mentioned in earlier posts, which had significantly improved the number of clicks. Only this week, we discovered, by accident, that the red "C" button now works -- exactly as we had specifically requested it might when we wrote back in 2011.
As the spouse of a hard-of-hearing person, I am strenuous in my efforts to get companies and broadcasters to improve CC functionality in all ways -- and UVerse has come through in flying colors. I am grateful - and delighted - to see ATT's commitment to inclusion in this specific instance.
Just checking up on your post. The instructions that mibrnsurg provided is exactly how to enable closed captioning on our U-verse TV boxes. Were you able to enable closed captioning on your TV? Feel free to let us know if you need additional assistance and we'll be glad to lend a hand. Thank you!
Has anyone noticed that the last two button pushes serve no function (except to require two extra pushes)? In fact, with essentially the indentical menu, it could have been done in two or three button pushes, depending on which should be easier: cc or favorites. Not surprising, since the entire menu system demonstrates most known bad programmiong technques.
Has anyone noticed that the last two button pushes serve no function (except to require two extra pushes)? In fact, with essentially the indentical menu, it could have been done in two or three button pushes, depending on which should be easier: cc or favorites. Not surprising, since the entire menu system demonstrates most known bad programmiong technques.
Not everyone likes "blind toggle" (though I would). I think U-verse subscribers who use CC are so happy that the number of steps has been cut by nearly 75% that they're willing to live with this.
@ar-gal It's been here for weeks since the last upgrade when all the fonts, etc changed. 😉
Chris __________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels Need Help? PMATT Uverse Care(all service problems) ATT Customer Care(all other problems) Your Results May Vary, In My Humble Opinion I Call It Like I See It, Simply a U-verse user, nothing more
It's a shame that tptb don't give some sort of notice for a feature that makes like simpler for many customers. It's sad to think that some customers may have just now found out about it or perhaps STILL don't know it exists.
Not sure when it started, but I wanted to share the functionality for captions on/off IS NOW ONE BUTTON, ONE TOUCH! Press the red "C" button on your remote, and presto!
I especially want to give credit to ATT Uverse and specifically, CEO Randall Stephenson and Jennifer Strohl in his office for their tremendous commitment to making CCs truly functional for deaf and hard-of-hearing customers.
In 2011, I sent a letter to Mr. Stephenson, asking for his help with making this service more usable. At the time of my writing, it took 24 clicks to turn captions on and 23 to turn them off. Last fall, we discovered the Zoom button mentioned in earlier posts, which had significantly improved the number of clicks. Only this week, we discovered, by accident, that the red "C" button now works -- exactly as we had specifically requested it might when we wrote back in 2011.
As the spouse of a hard-of-hearing person, I am strenuous in my efforts to get companies and broadcasters to improve CC functionality in all ways -- and UVerse has come through in flying colors. I am grateful - and delighted - to see ATT's commitment to inclusion in this specific instance.
In addition, would like to see the CC remain on the screen when you hit :"Pause" button. It disappears now. It worked with Cox Cable.
Accepted Solution
Official Solution
mibrnsurg
Expert
•
20.4K Messages
11 years ago
menu>options>audio/language options>closed captioning
Choose the one you want and Save.
Chris
0
Accepted Solution
Official Solution
ar-gal
Tutor
•
2 Messages
9 years ago
Not sure when it started, but I wanted to share the functionality for captions on/off IS NOW ONE BUTTON, ONE TOUCH! Press the red "C" button on your remote, and presto!
I especially want to give credit to ATT Uverse and specifically, CEO Randall Stephenson and Jennifer Strohl in his office for their tremendous commitment to making CCs truly functional for deaf and hard-of-hearing customers.
In 2011, I sent a letter to Mr. Stephenson, asking for his help with making this service more usable. At the time of my writing, it took 24 clicks to turn captions on and 23 to turn them off. Last fall, we discovered the Zoom button mentioned in earlier posts, which had significantly improved the number of clicks. Only this week, we discovered, by accident, that the red "C" button now works -- exactly as we had specifically requested it might when we wrote back in 2011.
As the spouse of a hard-of-hearing person, I am strenuous in my efforts to get companies and broadcasters to improve CC functionality in all ways -- and UVerse has come through in flying colors. I am grateful - and delighted - to see ATT's commitment to inclusion in this specific instance.
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0
MorganCS
Former Employee
•
549 Messages
11 years ago
Hi mimigram
Just checking up on your post. The instructions that mibrnsurg provided is exactly how to enable closed captioning on our U-verse TV boxes. Were you able to enable closed captioning on your TV? Feel free to let us know if you need additional assistance and we'll be glad to lend a hand. Thank you!
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0
tbhyde
Tutor
•
3 Messages
11 years ago
is there not something easier to turn it on and off??
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0
mibrnsurg
Expert
•
20.4K Messages
11 years ago
Under the latest upgrade, can just push Enter/Zoom button in lower right, then scroll down to Closed Captions, click and turn On/Off .
Chris
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0
erikrose
Voyager
•
1 Message
10 years ago
Has anyone noticed that the last two button pushes serve no function (except to require two extra pushes)? In fact, with essentially the indentical menu, it could have been done in two or three button pushes, depending on which should be easier: cc or favorites. Not surprising, since the entire menu system demonstrates most known bad programmiong technques.
0
0
JefferMC
ACE - Expert
•
35K Messages
10 years ago
Not everyone likes "blind toggle" (though I would). I think U-verse subscribers who use CC are so happy that the number of steps has been cut by nearly 75% that they're willing to live with this.
0
0
mibrnsurg
Expert
•
20.4K Messages
9 years ago
@ar-gal It's been here for weeks since the last upgrade when all the fonts, etc changed. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
9 years ago
The "red button CC" was added a month or two ago.
It's a shame that tptb don't give some sort of notice for a feature that makes like simpler for many customers. It's sad to think that some customers may have just now found out about it or perhaps STILL don't know it exists.
0
0
chiefdore
Scholar
•
267 Messages
9 years ago
In addition, would like to see the CC remain on the screen when you hit :"Pause" button. It disappears now. It worked with Cox Cable.
chiefdore
0
0