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Posted Nov 9, 2011
7:29:20 AM
Wireless Receiver

 

 

How much is the new u-verse wireless receiver and does it really work well?  Thanks

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Nov 9, 2011 7:35:20 AM
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ACE - Expert

From the link below:

 

Wireless Receiver: A one-time fee of $49, and monthly recurring fee of $7, per wireless receiver applies. Wireless from the Wireless Access Point to the Wireless Receiver; power outlet and separate connection of Wireless Receiver to TV is required. For residential use in a single household only. Limit 2 wireless receivers per household. Customer responsible for use of Wireless Receiver. Actual range of wireless signal will vary and may be limited by several factors including, but not limited to electromagnetic interference, home construction material, obstructions, and other environmental factors.

 

http://www.att.com/u-verse/explore/wireless-receiver.jsp

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Feb 7, 2012 10:07:50 PM
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Hello, everyone I am back. I'm in a new place and U-verse was available. I'm 1,700 ft from the VRad and have the highest amount of HD Channels and the highest internet is avaible. (Thanks to UV Realtime http://www.uvrealtime.com/download.aspx for the info) it's great to be back on one of the best TV services out there.

 

I got the wireless reciever and I really like them. I like how you don't need a cable port to have them. A great idea by AT&T.

 

 

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Feb 7, 2012 10:14:54 PM
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Whitehaven wrote:

Sorry to pepper you with so many questions.  One last one.....

 

Would you expect that we will be able to retain the Gateway in our office?


You can see if they can do cat5. Thats what the did to me. They found out where the sginal was then ran the cat 5 cord underneath my carpet, to where I want to the gateway. I also think it depends if you have carpet, hard floors, etc.. as well.

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Feb 8, 2012 3:25:47 PM
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Tutor

Had the AT&T tech here today and he tried your suggestion and went to a component cable - No help at all - still doing all the same things - No One seems to have any idea how to resolve this - He wants to switch out the DVR unit ?? If it were the problem wouldn't the wired boxes also have issues??? I just hate to have re-program into the new one all the series I already have saved if it won't solve the problem.

HELP! 

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Feb 8, 2012 3:32:02 PM
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ACE - Master
Felecian - You will loose the recordings but not the settings. All your series requests will come up on the new DVR.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 8, 2012 3:35:41 PM
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Thanks for that info - may be worth a tr then - I feel like I am beta-testing this for AT&T -Everyone know what the issues are, but no one knows the answers yet

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Feb 8, 2012 3:45:29 PM
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ACE - Master
Felecian - You know that when something/anything does not work at all it is usually easy to locate the blockage. But, when it acts up intermittently, it can be a bear to track down the fault.

I know it is frustrating but, it can be made to work.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Wireless Receiver

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Feb 16, 2012 2:54:06 PM
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I am having issues with two wireless receivers freezing.  One hooked up to a Mitshubishi, one hooked up to a Vizio, both HDMI.  We have to unplug the receivers at least 3 times a day, and we really only watch TV in the evening, so it's about once every 90 mins or so.  Will downloaded the tool referenced in previous posts help me troubleshoot what is causing the issue?  Any other suggestions?  The two wired receivers are fine.  The internet is fine.

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Feb 23, 2012 7:31:49 AM
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I wish I could have my direct TV back, unfortunately HOA restrictions do not allow me to install a dish anymore.  The Uverse system has been a total disappointment.  I never thought my TV's would crash like an old DOS computer.  3 times last night.  Anywhere from 1 minute to 10 minutes.  The wireless receiver shows complete signal strength, Green light and Blue HD light on and the TV just goes blank.  This isn't isolated, I have two wireless receivers and the same happens on either one. ATT support, although very nice, and they seem concerned but the job doesn't get done.  The Techs don't know the technology.  I've had at least 8 visits and they replace the modem, a wireless box or something but as soon as they leave, back to square one.  I'm pretty sure the problem is outside but try to get ATT to look at that, no way, must cost them more money.  I told one guy in my office and he heard me on the phone with ATT support about my problems and he cancelled his Uverse installation.  Said he's better off with Cox.  He may be right.  As much as I hate Cox and Cox service it may be the best way to go for TV, Internet and Phone.

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Feb 23, 2012 7:43:56 AM
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edbest3110 wrote:

I wish I could have my direct TV back, unfortunately HOA restrictions do not allow me to install a dish anymore.


 

Your HOA does not have the authority to completely prevent installing a satellite dish.  They can restrict it's size (no larger than 1 meter in diameter), they can say it has to be non-visible from the front of the home, they can put limits on the height of any antenna mast, etc.  But they cannot prevent you from installing one if you can receive the signal on your property.  That is federal law.

 

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Feb 23, 2012 7:56:05 AM
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ACE - Expert

edbest3110 wrote:

 

I wish I could have my direct TV back, unfortunately HOA restrictions do not allow me to install a dish anymore.  The Uverse system has been a total disappointment.  I never thought my TV's would crash like an old DOS computer.  3 times last night.  Anywhere from 1 minute to 10 minutes.  The wireless receiver shows complete signal strength, Green light and Blue HD light on and the TV just goes blank.  This isn't isolated, I have two wireless receivers and the same happens on either one. ATT support, although very nice, and they seem concerned but the job doesn't get done.  The Techs don't know the technology.  I've had at least 8 visits and they replace the modem, a wireless box or something but as soon as they leave, back to square one.  I'm pretty sure the problem is outside but try to get ATT to look at that, no way, must cost them more money.  I told one guy in my office and he heard me on the phone with ATT support about my problems and he cancelled his Uverse installation.  Said he's better off with Cox.  He may be right.  As much as I hate Cox and Cox service it may be the best way to go for TV, Internet and Phone.


How are your wireless receivers connected to your TV?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Feb 23, 2012 11:17:22 AM
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To Texas Guy

You recommended switching fromHDMI to standard cables- did that and it made absolutely no difference.

I am with everyone else here - have had multiple service calls, changed every box there is - NOTHING has helped.

And Worst of all in my  book - AT&T still denies there are many issues.  Call Tech support and they claim there are no problems. They don't even read there own websites- LIKE THIS ONE!!!

I am switching back to cable - not a big fan of them either but their customer service is much nicer. And I won't have to plug and unplug the $#@&% receiver all the time.

 

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Feb 23, 2012 11:19:24 AM
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Tutor

Hi Ed - see my post to Texas Guy who just keeps telling everyone to change the cables - doesn't help.

I agree with you completely - have same issues and the techs have no idea what the problem is or what to do!

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Jun 20, 2012 10:29:29 PM
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I have also had nothing but problems with the wireless receiver.  I have it hooked up to a Samsung TV via HDMI.  It freezes and has to be re-booted at least once per day if not more.  My WAP is about 20 feet away in the next room.  I've had several service calls and they've replaced the wirelesss box, the WAP, the gateway, something outside the house and even had a crew come out and check the outside line running to the house.  It's worse now than it was after the 2nd service call. 

 

For the amount of money I pay each month for this service, I am NOT happy with AT&T.  I can't wait for Surewest to get up and running in my neighborhood.

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Jun 21, 2012 8:01:09 AM
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I had the same issue till yesterday... They ran new Cat 5 cables and put in a wired box. I was done with ATT, but this seems to be back stable.

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Nov 14, 2012 1:52:31 PM
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My question is on the range for the wireless receiver.  I was speaking with UVerse tech support and they indicated max range from the WAP to the receiver is approximately 30 feet.  Since I am not sure the individual actually understood my request, my question is if this is valid?

 

My gateway is in the basement, almost directly below the room that I want the wireless receiver in, however, it is on the other side of the room. I would estimate that base width is 15-20 feet from the desired location to where the WAP would be located.  Of course it is also down one level so the flooring is in the way.  Between flooring and basement height, probably another 12-15 feet.  Which gives me an estimated range of perhaps 35 feet with flooring in the way.  Will this function?  I am thinking I should test even if the answer is yes, because if it works, the plan is to purchase a new TV and TV stand for that room, and not a cheap TV anyway.

 

Love U VERSE, great performance on all the wired locations, just concerned about the wireless functionality.

 

Thanks for any feedback in advance!

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Nov 14, 2012 4:19:07 PM
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ACE - Expert

I read somewhere that the maximum distance was 100 feet under ideal conditions which, of course, might never exist in the real world.  One of my wireless receivers is almost 50 feet from the WAP and it works great.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 17, 2013 7:04:46 PM
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do you have to have uverse internet to use the uverse wireless reciever? 

Re: Wireless Receiver

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Mar 18, 2013 5:08:18 AM
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ACE - Master
Mr.Din - No, the wireless receiver uses a different wi-fi signal.

Both TV and internet are available, if subscribed, together or individually on COAX(HPNA) and the four network jacks on the RG.
Internet is also available on the wi-fi built in to the RG.
TV wireless connects by plugging a WAP (wireless access point) into one of the four network jacks on the RG. The WAP is the wi-fi source for up to two wireless receivers.

There was a time when the wireless receiver was not available for INID (aka bonded pair) installs. I believe it is currently available,
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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