Big C Style's profile

Teacher

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21 Messages

Wednesday, January 22nd, 2014 11:25 PM

Wireless Receiver "Jitters" Every 10 Seconds

I had U-Verse installed yesterday. I'm having a problem with the wireless receiver having get a slight "jitter" or have a "flash" every 10 seconds or so. It's kind of hard to describe but it's most obvious when static images are on screen such as station logos or score bugs. It happens on the entire interface (menu, guide, etc) and not just the TV feed so it's not a signal strength problem. I've tried using both HDMI and component with no change.

 

My father had U-Verse installed today and I went over to check it out, and sure enough, his wireless receiver has the exact same issue. it doesn't affect the wired DVR.

 

Is this a known issue that can be fixed with a firmware update or this "normal?" I need the wireless for where my TV is placed. 

New Member

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25.7K Messages

10 years ago

Big C - This is not normal or there would be complaints all over this forum.  With that said I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

Let one of the specialists work with you to resove the issue.  They can replace any equipment needed and also dispatch techs, or basically whatever is needed to correct your issue.

ACE - Expert

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34.7K Messages

10 years ago

Do y'all perhaps have the exact same model TV?  Are you both connected the same way (HDMI/component)?

 

 

Teacher

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21 Messages

10 years ago

I sent a PM to that account.

 

We have different model TVs by different manufacturers and have tried both HDMI and component connections. I haven't had any other problems besides this. Overall picture quality is great.

Teacher

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21 Messages

10 years ago

Here is a video of what is happening. 

Sample

Teacher

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21 Messages

10 years ago

And one more...

 

Sample 2

ACE - Expert

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34.7K Messages

10 years ago

I've never seen that, but I don't have a wireless receiver. 

 

Can you tune either TV to another source (e.g. a DVR, Bluray player or game console) while still connected to the U-verse Wireless receiver and the reciever turned on and be sure it doesn't happen with the other source while the receiver is connected?

 

 

Teacher

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21 Messages

10 years ago

It does not happen with any other source. 

Community Support

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6.7K Messages

10 years ago

Hi Big C Style,

 

We have received your Private Message and we'll be glad to help you! 🙂


- MorganCS
- ATTU-verseCare

Teacher

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21 Messages

10 years ago

I received one reply to my PM and no more since so I guess I'll post this here. It seems to be a problem with the receiver's 1080i output because if I change it to 720p, the problem disappears. Obviously this is not an acceptable solution. Any other troubleshooting that can be dome short of replacing the receiver?

ACE - Expert

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34.7K Messages

10 years ago

Is your TV's native resolution 1080, 720 or something else?

 

I don't mean what resolution will it accept, I mean the number of pixels physically on the screen when counted vertically.

 

 

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