02-12-2012 07:25:39 PM
We got the new wireless at&t box the other week, and it keeps losing signal i guess? we moved the wireless box closer to the at&t box but every once in awhile it keeps losing service. the dvr recordings go blank, we have to unplug and plug it back in for it to start receiving the signal again. annoying! anyone know how to fix this?
02-14-2012 03:51:28 PM
We are experiencing the same problem only the wifi WiFi signal is always strong suggesting it's an internet or streaming problem. We also have a problem watching HD on demand as the show or movie constantly freezes up or the audio goes out. Unplugging it every couple of days is not a satisfactory fix for this issue which is what they want you to do every time you call tech support. I think I would have returned it already but except I bought it. Let us know if you find a fix!
02-14-2012 04:43:30 PM
That is the exact same problem we are having, the signal on the box says its full green, but it freezes and we have to turn it off and turn it back on. Also usually when you restart it the audio will be gone, we will have to turn the tv off and on again for it to work. Earlier today i had to restart it because it froze and the picture was messed up, it was extremely darker than usual. restarted it and it fixed it, waiting 5 minutes for it to restart every 20 mins is VERY annoying. having tried watching anything on ondemand so i cant say anything about that though.
02-14-2012 05:16:07 PM
How is your wireless receiver connected to the TV?
02-14-2012 07:30:53 PM
I am having similar problems. The picture freezes, usually restarts in a stuttering way without sound, but sometimes the screen goes black. I also get the message "Press OK to view recordings" randomly. I always have a strong signal. Both the receiver and the WAP have been replaced. I love the look of the wireless box, but I agree that it's extremely annoying to have to either sit and wait for the picture to resolve itself, or actually have to restart the box. I have a brand new 55" Samsung that is connected to the box by an HDMI cable. I want to keep the box for aesthetic reasons, but would sure like to know if there is a fix for the assorted problems.
02-14-2012 08:03:03 PM
Some seem to be having problems while others are not. It would nice to if there is a pattern that we can detect. It would be interesting to know the following information for those who are having issues:
1. How is the receiver connected to the TV
2. Which brand of TV do you have?
02-15-2012 12:07:07 AM
I get that press ok to view recordings thing on my screen too sometimes, the box is connected to the tv with hdmi cord, plugged into the outlet. the little wireless box it came with is hooked up to the residential gateway.
02-15-2012 09:27:04 AM
Even though my Wireless receiver shows full signal it fails frequently and shows the message that it has lost the connction. After various checks I can force this to happen fairly regularly. I have noticed that if I use my iPhone and download anything or carry out application updates the Wireless box loses the connection. Without Wireshark i would guess that the box is being deprived of bandwidth and hence loses the connection. Anyone else notied anything similar?
02-18-2012 03:03:09 PM
02-26-2012 10:02:13 AM
I'm having the same problem with my wireless receiver. For some reason it loses the signal when I watch shows that I have recorded with the DVR. I lose the signal and have to restart the entire system for it to work again.
This is getting frustrating. I'm about to tell them to come pick this mess up and put an actual cable connection in my room and let me have the wired box.
03-04-2012 06:27:50 AM
First question would be do you have the new Wireless Recievers by Cisco? If you did then you would be able to answer your own question. That's why nobody really responded to your 2nd post. The issue is not with how it is connected it's "WIRELESS" and upon setup there are on-screen directions guiding you through not allowing you to pass until each required step is completed. TV brand does not matter. The problem begins with the wireless gateway bridge that was sent with the wireless boxes as I personally found out. Daily everyone who ventured to BUY into AT&T new "Wireless" ecosystem have issue with frozen picture, black screen, HDMI error or lost picture to just name a few of the miriad of issues. AT&T tech support suggest resetting the boxes, then your DVR box, reset the wireless hub and if all of that fails then you need a tech sent to your home. Usually power recycle fixes it but it will happen at least 2 to 3 more times in the same day. Do you know of a way to circumvent the only known setup that will remedy those issues?
03-11-2012 03:49:51 PM
I've got the same problem. I'm on the second wireless receiver, and by the context of my go-round with tech support, they were out of ideas and decided just to send me a new wireless receiver. Still no dice; I get the "lost signal" display every once in a while, and most often, I just get nothing but snow on the TV.
I've got the Cisco wireless STB connected to an old TV via coax. Very frustrating.
03-29-2012 10:53:37 PM
I am also having problems with my wireless receiver and for the past week, it has happened EVERY night after midnight while I'm watching DVR. Last night I had to reset three times. I get these messages: "Network problems have stopped this stream. The program is not currently available for playing." "Recording playback is unavailable. Make sure this TV receiver and the DVR receiver are connected to the network." I have a full signal on the wireless receiver and everything appears to be in working order on both the router and the wireless connection box that is attached to the router. I'm feeling like I need to call Tech Support and get them to give me a wired box. I never wanted the wireless one in the first place.