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Posted Jan 22, 2013
9:25:33 AM
Why is my back-up battery beeping? ...And how do I make it stop?! (Residential Gateway)
Edited by ATTDmitriyCM on Oct 8, 2013 at 11:05:46 AM

Over the weekend, my big gray battery started making this terrible beeping noise.

We tried everything to make it stop - and eventually, what ever we did worked.

Now it's doing it again!  Why does this happen, and how do I make it stop?:smileyconfused:

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Jan 22, 2013 4:59:11 PM
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Teacher

The battery backup is designed to beep when it is running on its own battery power. This serves as an indicator letting you know that it is no longer receiving power from the power outlet. Check the power source the battery backup is connected to. If the power outlet is faulty or another device causes your breaker to trip the results will be a beeping sound from the this unit.

Also the frequency of the beeps will let you know more information on the cause of the trouble experienced by the battery backup. Example:

Tone everysecond
The battery energy is running low.
(Needs to be charged by plugging to power outlet)


Tone every two seconds
This alarm warns that the battery has reached the end of its useful life.
(Proceed to the instructions below)


Tone every five seconds
The RG Battery Backup is operating on battery power.
Note: You may mute the beep by pressing the button in front of the unit


Continuous
tone A fault has occurred.
(Perform the instructions below)

1. Disconnect equipment from the RG Battery Backup prior to checking equipment.

2. Turn off the Battery Backup Unit (switch on rear of unit).

3. Unplug the Battery Backup Unit from the wall outlet.

4. Properly connect Battery Backup Unit directly into a functional and powered household wall outlet. Do not plug Battery Backup Unit into a power strip or surge protector.

5. Turn on the Battery Backup Unit (switch on rear of unit). The Battery Backup Unit performs a self-test.

If self-test results in green LED the battery backup unit is ok
If self-test results in red LED you will need to contact Belkin the manufacturer of the battery backup for further assistance. Your battery backup came with a 3 year warranty.

Contact information for Belkin:
Telephone Number: 866-539-5791
Web site: www.belkin.com/gatewaybattery


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Why is my back-up battery beeping? ...And how do I make it stop?! (Residential Gateway)

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Jan 22, 2013 4:59:11 PM
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Teacher

The battery backup is designed to beep when it is running on its own battery power. This serves as an indicator letting you know that it is no longer receiving power from the power outlet. Check the power source the battery backup is connected to. If the power outlet is faulty or another device causes your breaker to trip the results will be a beeping sound from the this unit.

Also the frequency of the beeps will let you know more information on the cause of the trouble experienced by the battery backup. Example:

Tone everysecond
The battery energy is running low.
(Needs to be charged by plugging to power outlet)


Tone every two seconds
This alarm warns that the battery has reached the end of its useful life.
(Proceed to the instructions below)


Tone every five seconds
The RG Battery Backup is operating on battery power.
Note: You may mute the beep by pressing the button in front of the unit


Continuous
tone A fault has occurred.
(Perform the instructions below)

1. Disconnect equipment from the RG Battery Backup prior to checking equipment.

2. Turn off the Battery Backup Unit (switch on rear of unit).

3. Unplug the Battery Backup Unit from the wall outlet.

4. Properly connect Battery Backup Unit directly into a functional and powered household wall outlet. Do not plug Battery Backup Unit into a power strip or surge protector.

5. Turn on the Battery Backup Unit (switch on rear of unit). The Battery Backup Unit performs a self-test.

If self-test results in green LED the battery backup unit is ok
If self-test results in red LED you will need to contact Belkin the manufacturer of the battery backup for further assistance. Your battery backup came with a 3 year warranty.

Contact information for Belkin:
Telephone Number: 866-539-5791
Web site: www.belkin.com/gatewaybattery


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Jan 23, 2013 1:52:13 PM
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Employee

patiwak123,

Did the above answer your question?

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why is my battery beeping? ...And how do I make it stop?!

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Jan 23, 2013 5:48:19 PM
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Community Support

Thanks for your help.  Turns out that the GFI switch tripped. We must have been running off of battery power until it ran down the battery. Good to go now.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why is my battery beeping? ...And how do I make it stop?!

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Nov 9, 2013 8:48:01 AM
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So the white battery backup is not supposed tobe plugged into a power strip? That's how it was setup when they installed it. It's been beeping for a while now. Does this mean the power is not getting to the system cause it's on a powers trip so the battery had to kick in.

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Nov 9, 2013 9:08:57 AM
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ACE - Expert

The battery back up usually beeps when there is no AC power.  Check your power strip, and make sure it is still plugged in to the wall outlet, or the circuit in the strip has been tripped.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Why is my battery beeping? ...And how do I make it stop?!

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Nov 9, 2013 10:49:27 AM
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Nenenum1, white battery packup is the power supply for the inid, if check lights should indicate if has AC power (left light green). If have AC power and beeping, means battery needs to be replaced.
From your terms of service agreement. http://www.att.com/shop/internet/att-internet-terms-of-service.html

The U-verse Equipment requires electrical power from your premises to operate, which you are responsible for providing. If there is a gateway at your premises, depending on the other U-verse services you purchase, AT&T may provide an initial gateway battery backup unit and an initial backup battery. If there is an ONT at your premises, AT&T will install an initial power supply box and provide an initial backup battery for the Optical Network Terminal power supply box. You hereby agree to be solely responsible for determining when backup batteries for any U-verse Equipment require replacement and for replacing and recycling used batteries. You agree to read and follow all manufacturer or vendor directions for the replacement and recycling of backup batteries.

You may remove the battery, no voip backup if power failure or order replacement battery
http://www.fibersafebattery.com/
http://www.fibersafebattery.com/faq.aspx
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 18, 2014 8:24:53 AM
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Contributor

Mine beeps every 5 minutes or so and has red light on Replace Battery.  What kind of battery does it need?

Re: Why is my battery beeping? ...And how do I make it stop?!

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Nov 18, 2014 8:41:00 AM
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Employee

Depends on which unit you have iPSU uses the Fiber Safe... 

http://www.fibersafebattery.com/replacement.aspx

 

If have Belkin black or grey unit... 

http://www.belkin.com/us/gatewaybattery/

 

May wish to check locally, Batteries Plus or similar.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Why is my battery beeping? ...And how do I make it stop?!

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Nov 18, 2014 8:58:41 AM
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2014-11-18 06.30.18.jpg

Re: Why is my battery beeping? ...And how do I make it stop?!

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Nov 20, 2014 7:08:33 PM
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Mentor

my AT&T supplied belkin grey ups battery needs replacment.

 

who is responcible for the battery, me or AT&T?

Re: Why is my battery beeping? ...And how do I make it stop?!

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Nov 20, 2014 8:16:08 PM
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You per terms of service (TOS) agreement.
https://www.att.com/shop/u-verse/termsofservice.html
http://www.att.com/shop/internet/att-internet-terms-of-service.html#fbid=4_zLh6nF4VQ

The U-verse Equipment requires electrical power from your premises to operate, which you are responsible for providing. If there is a gateway at your premises, depending on the other U-verse services you purchase, AT&T may or may not provide an initial gateway battery backup unit and an initial backup battery.  If there is an ONT at your premises, AT&T will install an initial power supply box and provide an initial backup battery for the Optical Network Terminal power supply box.  You hereby agree to be solely responsible for determining when backup batteries for any U-verse Equipment require replacement and for replacing and recycling used batteries.  You agree to read and follow all manufacturer or vendor directions for the replacement and recycling of backup batteries.

Note that U-verse Equipment without battery backup will not function in the event of a loss of customer supplied power. This will disrupt the U-verse Service as well as any additional services that use the U-verse connection for transport (e.g. Voice over IP including e911).  AT&T will have no liability for loss of any service(s) in the event of interruption of customer supplied power, with or without battery backup present in the AT&T equipment.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Nov 21, 2014 12:40:42 PM
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well there you go, my problem.

 

thanks

 

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