Uverse DVR skipping or even pixelating on playback.

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@grandj48 wrote:

In the past couple of months our DVR playback will skip or even pixelate.  I ran through the ATT trobleshooting, rebooted the receiver but still get random problems like part of the disk has gone bad.  Is there a way to run a disk diagnostic on the DVR?

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If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a long time, can be upto 20-30 mins or so. Good luck;)

Chris
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I Call It Like I See It, Simply a U-verse user, nothing more

I have done that a couple of times and still get the same issues.  It is not consistent so from past computer hardware experience it is pointing to a bad drive segment.