Poor signal quality

only1bobert · ‎08-23-2008

I just recently had uverse installed this week and a couple of days later my RG went crazy and rebooted itself to clear all the corrected and uncorrected blocks so the tech says that came out to look at it. They found a bad connection down my street at a relay. I am no longer getting millions of corrected and uncorrected blocks but my tv is still jumpy and today it said in big teal colored letters "poor signal quality" I am running the IPTV over coax to the gateway and to the TV mentioned. I have another TV that is hooked up directly via cat5. They are sending out a tech tomorrow to look at my wiring. I was wondering if anyone else had gotten a solution to the similar problem from AT&T.

Here are my statistics.

Statistics

Collected for 5 days 23:46:37
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event

DSL Link Retrains: 0 0 0 0:00:00 DSL Training Errors: 0 0 0 0:00:00 DSL Training Timeouts: 0 0 0 0:00:00 DSL Loss of Framing Failures: 0 0 0 0:00:00 DSL Loss of Signal Failures: 0 0 0 0:00:00 DSL Loss of Power Failures: 0 0 0 0:00:00 DSL Loss of Margin Failures: 0 0 0 0:00:00 DSL Cumulative Errored Seconds: 116 15 0 0:10:50 DSL Severely Errored Seconds: 2 0 0 23:52:42 DSL Corrected Blocks: 239672 58053 0 0:10:50 DSL Uncorrected Blocks: 511 59 0 0:10:50

hogrunr · ‎08-08-2006

They probably do need to investigate why your tv is so jumpy, but the teal letters you saw is actually a problem with the satellite feed of that particular channel that ATT is receiving on their end, not a problem with what you are seeing on your end. I saw the same thing tonight. It can happen for a few seconds every once ina while, especially if there are bad storms in the locations where they have all of their receiving satellites setup.

Freebird_1 · ‎12-01-2007

mine rebooted itself the other day.everything seems to be working fine

only1bobert · ‎08-23-2008

iLnk Retrains: 7 2 0 1:25:59 DSL Training Errors: 1 0 0 2 days 7:43:53 Training Timeouts: 2 0 0 2 days 7:44:16 Loss of Framing Failures: 0 0 0 0:00:00 Loss of Signal Failures: 0 0 0 0:00:00 Loss of Margin Failures: 0 0 0 0:00:00 Cumulative Seconds w/Errors: 642 354 1 0:01:04 Cumulative Sec. w/Severe Errors: 94 35 0 1:25:59 Corrected Blocks: 1102372108 224005234 1965744 0:00:01 Uncorrectable Blocks: 7975 3737 1 0:01:04 DSL Unavailable Seconds: 287 50 0 1:25:35

Well they came out to investigate why my tv was jumpy and replaced my baylin spelling? Now I have over a billion corrected blocks and my uncorrected just started today. They are coming out saturday and if they can't figure out whats wrong then I will be seeing them a seventh time for this problem.

showtime48 · ‎01-16-2008

only1bobert wrote:
iLnk Retrains: 7 2 0 1:25:59 DSL Training Errors: 1 0 0 2 days 7:43:53 Training Timeouts: 2 0 0 2 days 7:44:16 Loss of Framing Failures: 0 0 0 0:00:00 Loss of Signal Failures: 0 0 0 0:00:00 Loss of Margin Failures: 0 0 0 0:00:00 Cumulative Seconds w/Errors: 642 354 1 0:01:04 Cumulative Sec. w/Severe Errors: 94 35 0 1:25:59 Corrected Blocks: 1102372108 224005234 1965744 0:00:01 Uncorrectable Blocks: 7975 3737 1 0:01:04 DSL Unavailable Seconds: 287 50 0 1:25:35

Well they came out to investigate why my tv was jumpy and replaced my baylin spelling? Now I have over a billion corrected blocks and my uncorrected just started today. They are coming out saturday and if they can't figure out whats wrong then I will be seeing them a seventh time for this problem.

(balun) good thing he fixed it.

don't give up hope...

Dennis

Ed-WI · ‎10-21-2007

Consider calling att tech support 1-800-288-2020. They can reslove and diagnose issues while you are on the phone or send out another tech. The #1 reason many issues are resloved is that customers do not call att tech support.

Ed

randyl · ‎10-25-2007

Ed-WI wrote:
Consider calling att tech support 1-800-288-2020. They can reslove and diagnose issues while you are on the phone or send out another tech. The #1 reason many issues are resloved is that customers do not call att tech support.

Ed

they use mental telepathy ???

only1bobert · ‎08-23-2008

I called tech support to see if these stats were normal cuz I had called a few times before on them. He said they were not normal and they are sending a manager out and a line tech on saturday. I put that on my last post that they were coming out to look at it again. Wish me luck!

randyl · ‎10-25-2007

only1bobert wrote:
I called tech support to see if these stats were normal cuz I had called a few times before on them. He said they were not normal and they are sending a manager out and a line tech on saturday. I put that on my last post that they were coming out to look at it again. Wish me luck!

Luck !