New wireless receiver not working w/DVR

[jenn7695]

I just received 2 new wireless receivers and they both keep telling me I don't have DVR capabilities or its not plugged in. I called last night to Tech support and the man had me on the phone for an hour running around the house to different TV's/ receivers trying the same thing over and over again.  He had no clue how to help me. I am so frustrated now and still have no answers.

All my shows I have set show recording but nothing is supported to watch them and I can not pause live TV or anything.

I still have my 2 receivers I am suppose to send back but Im scared to now. Which by the way they are charging my $14.89 a day till they receive them.

Has anyone else had the DVR issue and is there a fix with out me being on the phone with another tech for an HOUR?

Thanks

[texasguy37 ACE - Champion]

Try rebooting your RG followed by rebooting your DVR and both of your wireless receivers.  After that, see if the wireless receivers can see the DVR.

You said that you spoke with someone in Technical Support last night, what was the outcome?

[jenn7695]

I tryed that last night and nothing happened. The tech support was no help at all.

[texasguy37 ACE - Champion]

Tech support said "nothing we can do" or what?

If you are unable to get this resolved, send a PM to Alex who is an AT&T Community Manager on this forum.

[jenn7695]

No by the 4 time that this person trying to help asked me to reboot the same receiver I pretty much gave up and said I would call back.

What is PM?

[texasguy37 ACE - Champion]

PM = Private Message

You should have continued to work with the technical support person.  If they had been unable to resolve your issue over the phone, they would either send a technician to your home or send you new equipment.

[Lwoxen]

Are you trying the diagnostic help from the menu on the STB?  I know that mine shows a message saying I don't have a DVR.  Think that was covered in another post here...simply that the "self help" portion on the STB is incomplete.

Or can you really not see recorded shows from your wireless box?

[jenn7695]

I can not see a list of recorded shows but what I can see are the scheduled shows. The diagnostic help doesn't fix the problem and neither does the reboot from home or the from the techs.

[PHOnos]

Last time the tech was here (4-5 weeks ago) we were discussing how U-Verse works.  Among other things, he agreed the Cisco 7500 wireless receiver does not have a built in DVR   It may have a buffer that allows step back and forth for approximately 1-hour. All recording (at my location) is done on the Motorola 1225 which has 2-SD and 2-HD receiver/recorders even when a recording is requested from the Cisco 7500. 

Now, there may be a wireless receiver that has a built-in DVR, but he didn't mention it.  Just throwing this out for discussion and to further my knowledge of what is coming down the pipe as far as equipment.

[texasguy37 ACE - Champion]

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PHOnos wrote:

Last time the tech was here (4-5 weeks ago) we were discussing how U-Verse works.  Among other things, he agreed the Cisco 7500 wireless receiver does not have a built in DVR   It may have a buffer that allows step back and forth for approximately 1-hour. All recording (at my location) is done on the Motorola 1225 which has 2-SD and 2-HD receiver/recorders even when a recording is requested from the Cisco 7500. 

Now, there may be a wireless receiver that has a built-in DVR, but he didn't mention it.  Just throwing this out for discussion and to further my knowledge of what is coming down the pipe as far as equipment.

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You are describing how all of the wired and wireless non-DVR receivers work. By the way, the buffers for all the streams occur on the single DVR not on the non-DVR receivers regardless of whether they are wired or wireless.

There is no wireless DVR.  U-verse only has wireless non-DVR receivers.

[CBSmith]

I have been having the same issue.   Cisco ISB7005 wireless receiver with Motorola VIP1225 dvr/receiver.

I can schedule recordings, and they show up in the recordings scheduled menu, but the recorded shows menu says there's no access to recorded shows.  Same with recording space information.  

Cannot pause live shows.

Went through all of the restart options several times, called tech support and they immediately began to schedule me for a technician visit, but the line went dead before a date was set.   Frustrated and didn't want to spend more time dealing with it - until now.  This was last week.

[jenn7695 · Accepted solution]

What they didn't tell me was I had to keep the main DVR reciever that has the hard drive in it. So make sure you don't send back tthat receiver if you are swapping out to wireless. If you have it hook that back up to one of the TV's you have and the two wireless ones will work with the DVR.

Thanks ATT for telling us this.

[texasguy37 ACE - Champion]

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jenn7695 wrote:

What they didn't tell me was I had to keep the main DVR reciever that has the hard drive in it. So make sure you don't send back tthat receiver if you are swapping out to wireless. If you have it hook that back up to one of the TV's you have and the two wireless ones will work with the DVR.

Thanks ATT for telling us this.

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That's kind of odd that you sent back the DVR.  The wireless receivers replace the standard wired receivers.  Like the standard wired receivers, they have no DVR capacity.  

http://www.att.com/u-verse/explore/wireless-receiver.jsp#fbid=enCNuur6Fvi

[wayne kenner]

This "lost DVR list" has been going on for months and about 1/2 dozen tech visits.  The problem keeps getting worse and worse including "lost signal" for up to an hour.

The problem occurs only between 6pm and 10pm-------prime customer viewing hours.  It appears to this layman as lost bandwith resulting from a "partyline" or major "crosstalk" issue.

These wireless units are unfixable garbage at my location and I've scheduled there removal tomorrow.

[deebondlvn]

I have similar issue, I have the Uverse total home DVR package, supposedly. One wired receiver and 2 wireless receivers that do not allow DVR usage, pause, forward  or anything of the like.  I press my recordings it says DVR is working please try again every time I try it.  I was told by the installer I would have total hoome DVR capability on all receivers, so what the heck is the issue here?  This wireless receiver crap is just that apparently as it the total home DVR service. HELP this is driving me nuts, as is the frequent loss of connection to the wireless receivers even when I have great wireless connection.  UGH I am on the verge of going back to comcast!  I paid more but at least all my recievers worked as they are supposed to.

[tmas]

Any updates? My new wireless STB won't show my recordings and won't allow rewind but I can view my future scheduled recordings.

[beerjunkie1995]

Is your DVR connected via ethernet as well?

[tmas]

DVR is connected by coax to the RG. The Cisco wireless transmitter is connected to the Ethernet of the DVR.

[beerjunkie1995]

connect you transmitter to the RG. Then you might need to reboot all stb's. Let me know. Thx'

[tmas]

When I did that it caused interference with my wireless network.

[beerjunkie1995]

you running a N router behind the RG?

[tmas]

Yep. It's a linksys wireless n router. I use that instead of the RG because of past issues with the RG. I'm on my 4th RG in 3 years.

[beerjunkie1995]

The RG shares dvr data across the network. See if you can change the N router to the 2.??  frequency then move your WAP for the stb's to the RG. reboot may be necessary.  WAP is designed to plug into the RG directly for communication. Ethernet port on dvr, stb is designed for input only. However people have been using it for other purposes. (not supported by ATT) but it works.

I still have the same RG for 2.5 years no problem. every case is different. If it was swapped for the same issue over and over again there might be something else going on.

[tmas]

Thanks for the info!!!  I'm "disappointed" (changed to please the filters) that I have a dual band router, but can't use it with my Uverse wireless receiver. I'll play around some more, but now I know the fix.

On all my equipment issues (4 RGs and 3 DVRs in 3 years), everytime an AT&T tech comes out they make the same comment, "the newer equipment is crap because it is all refurished."  I once had a tech not swap out my grey RG with a black RG because he said if I was having issues with the gray on, I would have even more issues with the black RG.  On the most recent visit do to skipping and freezing on all TVs, the tech replaced EVER connection in the house but when the signal didn't get better, he gave me a new RG.  Works great (for now).