My U-Verse set top box keeps crashing

If the DVR functions are still not working, try a Non-Destructive Disaster Recovery.

Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Plug the DVR back in.

When three white dots appear on the screen, unplug the DVR again. Repeat this process two more times.

Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen.

If the Disaster Recovery screen does not appear, repeat the steps above. If the Disaster Recovery screen appears, wait until completion.

If the Non-Destructive Disaster Recovery does not work, follow the steps for a Force Disaster Recovery

Will not erase recordings, take a long time, 20-30 mins or so. Good luck 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Hey @padixo3225 

Just checking up on your post. I'm sorry to hear that your DVR isn't functioning correctly but, did the advice that mibrnsurg post help you with this issue? If not, then take a quick look at this illustration that explains what other possible causes may be affecting the DVR. Thanks! 🙂

- MorganCS
- ATTU-verseCare

No - this did not help.  Now it's just a black screen.  How do I get a new box?

Hi @padixo3225,

We can definitely help you with that. Please send us a message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. 

Keep an eye on the at the top right corner of your screen for a response.

In the meantime, let me know if you have any other questions or concerns!

-David T