09-03-2013 12:12:06 PM
I am currently operating with old Motorola set top boxes and the silver Ewire internet gateway. Does anyone have the model numbers of the latest and greatest releases of hardware? I have an HDMI audio issue with my Onkyo receiver when I have the Uverse box set to surround sound, I get audio drop outs on non digital audio channels so I am looking to upgrade and want to make sure I get the latest and greatest.
DVR set top?
Wired non-DVR set top?
Wireless Non-DVR set top?
Internet gateway wireless modem?
Solved! Go to Solution.
09-03-2013 12:55:22 PM
As a reminder, each AT&T service area gets either Motorola equipment or Cisco equipment, but not a mix/match. If you want to upgrade, you will get the same brand of equipment.
1st Generation Motorola Equipment
VIP1200 - STB
VIP1216 - DVR, 160 GB
VIP1225 - DVR, 250 GB
2nd Generation Motorola Equipment
VIP2200 - STB
VIP2250 - DVR, 500 GB
VIP2500 - STB, Wireless (also requires the use of wireless access point VAP2500)
Main improvement is the switch to a faster CPU (Broadcom 7405C vice Sigma Designs 8634). Also improved HDMI and digital audio sections, and HPNA 3.1.
1st Generation Cisco Equipment
IPN330 - STB
IPN430 - DVR, 160 GB
IPN4320 - DVR, 320 GB
2nd Generation Cisco Equipment
ISB7500 - DVR, 500 GB
ISB7005 - STB, Wireless (also requires the use of wireless access point VEN401-AP)
Same improvements as in the Motorola equipment.
Pace IPH8005 - DVR, 500GB (launches Oct 2013, limited availablility at first, unknown if available in all markets or just some)
1st Generation Gateways
2Wire 3801HGV-B (improved CPU, HPNA, and Ethernet switching)
2Wire i3812V + i38HG (iNID setup, used for pair-bonding)
2Wire 3600HGV (internet and VOIP only, no IPTV, no HPNA)
2nd Generation Gateways
Pace 5031NV (internet and VOIP only, no HPNA, no IPTV. Has wireless 802.11n, can do both VDSL and ADSL2+)
Motorola NVG589 (Indoor pair-bonding, 802.11n, VDSL only).
Upgrade and Sizing Policy
New customers ordering IPTV with U300 or higher with HD are guaranteed to get a 500GB DVR, but cannot request a particular model. The particular model the customer will get is dependent on inventory and what is available.
Existing customers can request a DVR upgrade, but will be charged $105 one-time upgrade fee. Upgrading the DVR results in loss of all recorded content, but series recording definitions are preserved.
11-12-2013 05:57:54 AM
Does anybody know if the new equipment has rolled out yet? I'm still on the first-gen equipment (1200,1216, 2Wire3800), and I'd like to upgrade, as well. I also have the audio drop-outs and the high-pitched whine. I don't want to swap out for 2nd-gen if 3rd-gen is right around the corner. I'm in Dallas.
11-12-2013 07:22:20 PM
As your currently Moto 1216, the DVR would be a billable upgrade.
The 3800 RG are still being used and best if under 1000 feet, between 1000-2000 may use 3800 or 3801 RG, recommend 3801 over 2000 feet especially if low SN margin. The 589 is currently bonded installs, would need to upgrade to power tier for internet.
Non dvr receiver still primary 1200, some limited 2200, but most stock on trucks is 1200 as more are opting for wireless receiver ($49 one time charge), monthly fees stay same.
What has high pitch whine, DVR?.
11-13-2013 05:19:49 AM
Yes, it's the DVR that has the whine.
Is the new DVR the Pace one listed above? How is it different from the 2nd-gen Motorola?
Thank you for the information.
11-13-2013 05:52:08 AM
11-14-2013 07:49:10 AM
I can help you replace your DVR that is making high pitch sounds or whining. I have sent you a private message to discuss your account and setup an order to ship it to you.
11-21-2013 06:24:22 PM
The VEN401 is Cisco 2x2 5gz
Both work well in proper situations remember wireless is distance limited, more and thicker objects have to pass through less signal strength and distance, drywall versus cinder block, 30 feet through kitchen refrigerator or 60 feet down hallway which do you think will provide better?