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Posted Sep 3, 2013
12:12:06 PM
Most current Uverse receiver set top box and wireless gateway model numbers

 

Hello,

I am currently operating with old Motorola set top boxes and the silver Ewire internet gateway.  Does anyone have the model numbers of the latest and greatest releases of hardware?  I have an HDMI audio issue with my Onkyo receiver when I have the Uverse box set to surround sound, I get audio drop outs on non digital audio channels so I am looking to upgrade and want to make sure I get the latest and greatest.

 

DVR set top?

Wired non-DVR set top?

Wireless Non-DVR set top?

Internet gateway wireless modem?

 

Thank you

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Sep 3, 2013 12:55:22 PM
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IPTV

 

As a reminder, each AT&T service area gets either Motorola equipment or Cisco equipment, but not a mix/match.  If you want to upgrade, you will get the same brand of equipment.

 

1st Generation Motorola Equipment

 

VIP1200 - STB

VIP1216 - DVR, 160 GB

VIP1225 - DVR, 250 GB

 

2nd Generation Motorola Equipment

 

VIP2200 - STB

VIP2250 - DVR, 500 GB

VIP2500 - STB, Wireless  (also requires the use of wireless access point VAP2500)

 

Main improvement is the switch to a faster CPU (Broadcom 7405C vice Sigma Designs 8634).  Also improved HDMI and digital audio sections, and HPNA 3.1.

 

 

1st Generation Cisco Equipment

 

IPN330 - STB

IPN430 - DVR, 160 GB

IPN4320 - DVR, 320 GB

 

2nd Generation Cisco Equipment


ISB7500 - DVR, 500 GB

ISB7005 - STB, Wireless  (also requires the use of wireless access point VEN401-AP)

 

Same improvements as in the Motorola equipment.

 

 

Upcoming Equipment

 

Pace IPH8005 - DVR, 500GB (launches Oct 2013, limited availablility at first, unknown if available in all markets or just some)

 

 

Internet

 

1st Generation Gateways

 

VDSL:

 

2Wire 3800HGV-B

2Wire 3801HGV-B (improved CPU, HPNA, and Ethernet switching)

2Wire i3812V + i38HG (iNID setup, used for pair-bonding)

2Wire 3600HGV (internet and VOIP only, no IPTV, no HPNA)

ADSL2+:

 

2Wire 2701HG-B

Motorola 2210

Motorola NVG510

 

 

2nd Generation Gateways

 

Pace 5031NV (internet and VOIP only, no HPNA, no IPTV.  Has wireless 802.11n, can do both VDSL and ADSL2+)

Motorola NVG589 (Indoor pair-bonding, 802.11n, VDSL only).

 

 

Upgrade and Sizing Policy

 

New customers ordering IPTV with U300 or higher with HD are guaranteed to get a 500GB DVR, but cannot request a particular model.  The particular model the customer will get is dependent on inventory and what is available.

 

Existing customers can request a DVR upgrade, but will be charged $105 one-time upgrade fee.  Upgrading the DVR results in loss of all recorded content, but series recording definitions are preserved.

 

 

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Most current Uverse receiver set top box and wireless gateway model numbers

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Sep 3, 2013 12:55:22 PM
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Expert

IPTV

 

As a reminder, each AT&T service area gets either Motorola equipment or Cisco equipment, but not a mix/match.  If you want to upgrade, you will get the same brand of equipment.

 

1st Generation Motorola Equipment

 

VIP1200 - STB

VIP1216 - DVR, 160 GB

VIP1225 - DVR, 250 GB

 

2nd Generation Motorola Equipment

 

VIP2200 - STB

VIP2250 - DVR, 500 GB

VIP2500 - STB, Wireless  (also requires the use of wireless access point VAP2500)

 

Main improvement is the switch to a faster CPU (Broadcom 7405C vice Sigma Designs 8634).  Also improved HDMI and digital audio sections, and HPNA 3.1.

 

 

1st Generation Cisco Equipment

 

IPN330 - STB

IPN430 - DVR, 160 GB

IPN4320 - DVR, 320 GB

 

2nd Generation Cisco Equipment


ISB7500 - DVR, 500 GB

ISB7005 - STB, Wireless  (also requires the use of wireless access point VEN401-AP)

 

Same improvements as in the Motorola equipment.

 

 

Upcoming Equipment

 

Pace IPH8005 - DVR, 500GB (launches Oct 2013, limited availablility at first, unknown if available in all markets or just some)

 

 

Internet

 

1st Generation Gateways

 

VDSL:

 

2Wire 3800HGV-B

2Wire 3801HGV-B (improved CPU, HPNA, and Ethernet switching)

2Wire i3812V + i38HG (iNID setup, used for pair-bonding)

2Wire 3600HGV (internet and VOIP only, no IPTV, no HPNA)

ADSL2+:

 

2Wire 2701HG-B

Motorola 2210

Motorola NVG510

 

 

2nd Generation Gateways

 

Pace 5031NV (internet and VOIP only, no HPNA, no IPTV.  Has wireless 802.11n, can do both VDSL and ADSL2+)

Motorola NVG589 (Indoor pair-bonding, 802.11n, VDSL only).

 

 

Upgrade and Sizing Policy

 

New customers ordering IPTV with U300 or higher with HD are guaranteed to get a 500GB DVR, but cannot request a particular model.  The particular model the customer will get is dependent on inventory and what is available.

 

Existing customers can request a DVR upgrade, but will be charged $105 one-time upgrade fee.  Upgrading the DVR results in loss of all recorded content, but series recording definitions are preserved.

 

 

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Nov 12, 2013 5:57:54 AM
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Voyager

Does anybody know if the new equipment has rolled out yet?  I'm still on the first-gen equipment (1200,1216, 2Wire3800), and I'd like to upgrade, as well.  I also have the audio drop-outs and the high-pitched whine.  I don't want to swap out for 2nd-gen if 3rd-gen is right around the corner.  I'm in Dallas.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Nov 12, 2013 7:22:20 PM
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Employee
Mondeca, the only known new (soon to be released DVR) has the same capacity as current 2nd.
As your currently Moto 1216, the DVR would be a billable upgrade.
The 3800 RG are still being used and best if under 1000 feet, between 1000-2000 may use 3800 or 3801 RG, recommend 3801 over 2000 feet especially if low SN margin. The 589 is currently bonded installs, would need to upgrade to power tier for internet.
Non dvr receiver still primary 1200, some limited 2200, but most stock on trucks is 1200 as more are opting for wireless receiver ($49 one time charge), monthly fees stay same.

What has high pitch whine, DVR?.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Nov 13, 2013 5:19:49 AM
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Voyager

Yes, it's the DVR that has the whine.

 

Is the new DVR the Pace one listed above?  How is it different from the 2nd-gen Motorola?

 

Thank you for the information.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Nov 13, 2013 5:52:08 AM
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Employee
Your in Motorola region, if call and request a different DVR for service issue your current 1216 would be replaced with either another 1216 or 1225. If desire the newer 2250 would be a DVR upgrade billable, moving from 160GB to 500GB, four times more HD recording space, with faster reaction time and better picture quality.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Nov 14, 2013 7:49:10 AM
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Community Support


Hello mondeca,

I can help you replace your DVR that is making high pitch sounds or whining. I have sent you a private message to discuss your account and setup an order to ship it to you.

SadathCS
ATTU-verseCare

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Nov 21, 2013 3:21:08 PM
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Which is the latest WAP?  VEN401 or VAP2500?

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Nov 21, 2013 6:24:22 PM
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Employee
The VAP2500 is newer from Motorola 3x3 5ghz.

The VEN401 is Cisco 2x2 5gz

Both work well in proper situations remember wireless is distance limited, more and thicker objects have to pass through less signal strength and distance, drywall versus cinder block, 30 feet through kitchen refrigerator or 60 feet down hallway which do you think will provide better?
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Apr 30, 2014 9:15:38 AM
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I just spoke to Tech Support(Eddie) to ask about swapping out crappy Motorola receivers for the Cisco ones.  He checked with his manager.  He/She told Eddie that it wasn't possible.  I asked for the manager to come to the phone and explain it to me.  That manager refused.  Why wouldn't AT&T want it's customers to have the best possible equipment for the customer to use?  I have had Uverse since 2009 and I have been through 4 of these Motorola boxes.  They are total junk just like everything else that Motorola makes. What is the next step that I can pursue.  I wouls like a regional manager or someone to call me and tell me what the deal is  Can you help with that?

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Apr 30, 2014 11:57:45 AM
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Employee
Type of equipment is market specific, not mixed.
In a Motorola market such as Milwaukee only Motorola used while Madison, Wi is a Cisco market less than 90 miles away.

the newer motorolas are 2250 (500g) DVR and 2200 receivers, the 2250 are common the 2200 receivers are rare as most equipment swaps are DVRs.

Have seen techs swap out good 2250s when box just needed a factory reset with new software update.

Cisco equipment has same issues as Motorola, both likely from same asian manufactor facility with same Mircosoft (Ericisson) Media Room software running window CE, I believe.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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May 6, 2014 6:44:29 AM
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You know, I've. Been a customer for at least 4 years. As, soon as,you were, available in my area. I got the phone ,U300, TV,package and high speed internet. it was fine for six months, until the price change. I pay $227 monthly for services I never use. No one help's me, they just want money. I, can't get a new receiver, unless,i pay $105, even tho mine is obsolete! If a tech comes to my home when there is a problem in the, line it'll be $99. The only people that get ANYTHING are NEW customers. What about us? The folks who diligently pay that $200+ Bill every month?? We get to watch, all the Uverse. Commercials about wireless TV BUT it, giant,z say we'll pay more, money. I am no, longer u in contract and I think I am going too switch companies they co!!!!st less,i don't have to have a phone to get my discovery I'D STATION AND THAT'S,all I wantI don't want movies I don't care about on car and Showtime I don't watch them but I'm forced to have them in order to get the programs that I want like this country ID so my bill continues to be over $200 for a phone that I never use shows that I never what and at this point I think it's time for a change I don't know about you but how to think that sure that we get through U verse is very good maybe they're too big maybe they are too busy but and I'm really bummed I think I'm going to switch I just need that wifi high speed internet and a few shows that I like and for my definition and there's so many other places like that company that has the hopper and all those other ones that are cheaper and your promotion / 12 months instead of 6 maybe I'm not supposed to write all this I don't know I haven't mention any names but I'm just I'm really thinking about it

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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May 7, 2014 5:26:40 PM
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SomeJoe7777 wrote:

IPTV

 

As a reminder, each AT&T service area gets either Motorola equipment or Cisco equipment, but not a mix/match.  If you want to upgrade, you will get the same brand of equipment.

 

1st Generation Motorola Equipment

 

VIP1200 - STB

VIP1216 - DVR, 160 GB

VIP1225 - DVR, 250 GB

 

2nd Generation Motorola Equipment

 

VIP2200 - STB

VIP2250 - DVR, 500 GB

VIP2500 - STB, Wireless  (also requires the use of wireless access point VAP2500)

 

Main improvement is the switch to a faster CPU (Broadcom 7405C vice Sigma Designs 8634).  Also improved HDMI and digital audio sections, and HPNA 3.1.

 

 

1st Generation Cisco Equipment

 

IPN330 - STB

IPN430 - DVR, 160 GB

IPN4320 - DVR, 320 GB

 

2nd Generation Cisco Equipment


ISB7500 - DVR, 500 GB

ISB7005 - STB, Wireless  (also requires the use of wireless access point VEN401-AP)

 

Same improvements as in the Motorola equipment.

 

 

 

 

 


I am really curious abou this because I currently have the Motorola VIP 2250, but then I have 2 wireless boxes and a WAP, but Cisco ISB7005.  So, did someone make a mistake at AT&T?  I'm confused now.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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May 7, 2014 5:52:13 PM
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Expert
I believe there are a very few areas that may have both types of equipment available, or may have switched from one type to the other. This is not the case for most of the U-Verse footprint, though.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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May 14, 2014 6:30:54 PM
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Mentor
Edited by rdljr on May 15, 2014 at 10:07:38 AM

SomeJoe7777 wrote:
I believe there are a very few areas that may have both types of equipment available, or may have switched from one type to the other. This is not the case for most of the U-Verse footprint, though.



I am 99% positive there is only one WIFI box, the Cisco ISB7005

Re: Most current Uverse receiver set top box and wireless gateway model numbers

[ Edited ]
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May 15, 2014 2:16:23 PM
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Edited by SomeJoe7777 on May 15, 2014 at 2:16:47 PM

Supposedly, the Motorola wireless STB is the VIP2500, but I have not seen any reports that anyone has one. In the case where the VIP2500 is not available, then indeed there may be predominantly Motorola areas that also happen to use the Cisco ISB7005 for the wireless STB role.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

[ Edited ]
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May 21, 2014 4:04:06 PM
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Mentor
I saw a VIP2500 manual online

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Jun 1, 2014 2:06:08 PM
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Mentor

Niecytuk, you typed all that on a phone?  Impressive.  Here's the deal.  All cable TV/phone/Internet/cell phone providers work the same way.  They want new customers, so they offer deals to switch.  I had Dish for years.  They never gave me anything.  When DVR's came out, I didn't have one, and they wouldn't give me one, even though they were part of the then-current new customer package.  Uverse had not reached my area yet, so I called Comcast and got a deal with a DVR.  Within a couple months I was getting "We want you back" letters with deals.  I eventually did go back because Comcast was such a terrible service.

 

Later Uverse came into my neighborhood, and they were offering deals.  I signed up and left Dish again.  I've been with Uverse about four years now--U200 TV and 20Mb Internet.  I've been getting "We want you back" letters from Dish for about the last three years.  Lately, I get one about every two weeks.

 

Here's a suggestion, Niecetuk.  Call and get a firm quote from Dish and then call AT&T Customer Service.  You need to be prepared to actually move, when you call, just in case.  However, you being a long time customer, once you get past the first CSR, I'll bet you'll get something offered to you to stay, because once you get someone above the first call level, you'll have someone whose job is to retain customers.

 

I could be wrong, but the worst they can do is say no.  And if Dish has a good deal, then good for you.  Dish has the best onscreen program guides.  Direct TV is almost as good.  Both are better than we have with Uverse.  Comcast is the worst.

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Oct 18, 2014 5:21:06 PM
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I have been a directv customer for eight years now and pay $185 a month just for tv.  They also tend to ignore you unless you are new or threaten to leave.  Now that ATT bought them, I hate to imagine what will happen with pricing.

 

Is the 500 gig the biggest dvr ATT offers?  I currently have three dvr's in my home and they are all near capacity.  I can't imagine fitting everything on only one dvr (which is all ATT says I am allowed).  Do any of you find yourselves running out of room on your dvr a lot?

 

Thanks.

 

Scott

 

Re: Most current Uverse receiver set top box and wireless gateway model numbers

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Oct 18, 2014 5:29:49 PM
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ACE - Master

The U-verse DVR is not a good device to buid a library. It is adequate for short term storage for time shift viewing. Sooner or later it will fail & stored recordings will be lost. If you want tobuild a library, choose a didfferent device and a backup storage.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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