Contributor
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2 Messages
Modem NVG589 Rebooting
Eversince I upgraded to Gigapower, the modem I received (and replaced 3 times) keeps rebooting weekly during the day time. And of course during the times I work and on conference calls, Live Meetings, etc, and I have to reboot becuase I have VPN log in. The last ATT Tech attached a battery pack thinking this would help, but guess what? It didn't help. Has anyone else encountered this problem? I just signed up for Google Fiber just in case I can't get this resolved.
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @ddavila78704 ,
I am so sorry about the issues you are having with your services, but I will be glad to help. I will be sending you a private message to gather more information, so be on the lookout for it.
-David T
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masadler61
Contributor
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3 Messages
9 years ago
My modem has been changed once and they dug up my front yard. I have tried 2 different outlets as well. No help.
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