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Posted Aug 25, 2013
3:20:15 PM
How many shows can you record at once?

How many shows should I be able to record at once?

All advertising says 4. I'm curious what others are able to do?

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Jul 17, 2014 6:12:03 AM
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Knightgod, your on a 55M profile because of ordering POWER internet. Without POWER you would be on a single pair 32M profile with 24M Max Turbo or less. All IPTV packages have 4 SD streams, distance determines profile... profile determines HD available streams.

The 32 and 55 profile support 4 HD while 25 support 3HD/1SD and 19 supports 2HD/2SD.

In all cases bandwith is shared... IPTV given priority ... each HD streams uses slightly less than 6M.
if 3HD inputs in use being watch or recorded subtract 18 from profile... balance available for internet which may be less than subscribed package. Example 25M profile with Max Plus 18M internet with 3HD in use will only have 5.5 to 7 for internet speed.

http://www.att.com/shop/internet/att-internet-terms-of-service.html#fbid=PlV_YL6yAD-

The speeds identified at http://att.com/speedtiers are Service Capability Speeds, which are the downstream rates at which your line transfers Internet access data between the network interface device at your premises , office or apartment building to the first piece of routing equipment in AT&T’s network.  Service Capability Speeds should not be confused with Throughput Speed, which is the speed at which your modem receives and sends Internet access data (“Throughput Speed”). These speeds may vary and are not guaranteed. Throughput speed depends upon many factors including customer location, destination and traffic on the Internet,  interference with high frequency spectrum on  your telephone line, wiring inside your premises , office or apartment, the capacity or performance of your  devices or modem, the server with which you are communicating, internal network management factors (including Overhead), and the networks you and others are using when communicating. In order to provide a consistently high-quality video service, AT&T Uverse High Speed Internet throughput speeds may be temporarily reduced when a customer is using other U-verse services in a manner that requires high bandwidth. This could occur more often with higher speed Internet access products.  “Overhead” means the various control and signaling data (e.g., transmission control protocol (TCP)) required to achieve the reliable transmission of Internet access data.

repeat... In order to provide a consistently high-quality video service, AT&T Uverse High Speed Internet throughput speeds may be temporarily reduced when a customer is using other U-verse services in a manner that requires high bandwidth. This could occur more often with higher speed Internet access products. 
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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How many shows can you record at once?

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Aug 25, 2013 4:04:34 PM
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ACE - Expert

4, up to 3 HD and 1 SD programs can be recorded at the same time. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 26, 2013 4:13:58 AM
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I can't. I can only record 3 HD then I'm done. How do I get this fixed? I called support and they were of no help at all.

I won't even get into the false advertising part of it. I'm not impressed.

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Aug 26, 2013 5:13:00 AM
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bdgard87 wrote:

I can't. I can only record 3 HD then I'm done. How do I get this fixed? I called support and they were of no help at all.

I won't even get into the false advertising part of it. I'm not impressed.


What is your profile? 

 

Menu>Options>System Options>System Info>System Resources>Streams

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 26, 2013 7:31:11 AM
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Are you also watching live tv channel, if so that is your fourth feed
If recording 4 shows, 3 Hd...the fourth must be lower channel (ie 314 not 1314). If watching live tv must be one of channels being recorded.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 26, 2013 6:36:13 PM
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That page mentions both Ingress and Egress Profile.

Here are the first 3 lines:

Streams:0 SD/4HD (WAN); 1SD/3 HD (Ingress)

Bandwidth cap: 31947200 (WAN); 26960400 (Ingress)

Egress Profile: 20000000, 0 SD/3 HD

 

So...what does that mean?


Thanks for your response!

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Aug 26, 2013 6:44:28 PM
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ACE - Master

bdgard87 wrote:

That page mentions both Ingress and Egress Profile.

Here are the first 3 lines:

Streams:0 SD/4HD (WAN); 1SD/3 HD (Ingress)

Bandwidth cap: 31947200 (WAN); 26960400 (Ingress)

Egress Profile: 20000000, 0 SD/3 HD

 

So...what does that mean?


Thanks for your response!


You've got the max profile and ARE able to record 4 streams at once...3 HD and 1 SD.  That's if you are watching something being recorded and not watching a live program.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Aug 26, 2013 7:06:24 PM
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skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.

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Aug 26, 2013 8:02:54 PM
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ACE - Master
Edited by skeeterintexas on Aug 26, 2013 at 8:41:28 PM

bdgard87 wrote:

skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.


As far as the number of HD streams available/recordable/watchable...it is what it is. I remember when Uverse was brand new and we got 1SD stream and 1HD stream.  In 6 years, I've seen it all.

 

Like they say "One size DOES NOT fit all."  You've got to decide if Uverse is right for you and your situation.

 

Why would one watch SD vs. HD?  There actually ARE some channels that have no HD equivalent:  BBCAmerica, WE, LOGO to name a few. 

 

The only advice I can offer is that you should have your DVR on the LEAST used TV and a STB on your MOST used TV since you can (at least) watch that 4th stream on a STB.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How many shows can you record at once?

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Aug 26, 2013 8:03:14 PM
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When you sign up for standard service, standard is 4 SDs can you record 4 SD channels at once, if yes no false advertising.
HD streams is an optional upgrade for $10 per month, have you seen any advertising stating you can record 4 HD streams.
If not advertised as 4 HD you assume 4 inputs recorded (standard) to be applied to HD which is not stated or claimed.
Your expectations exceed the claim.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Aug 31, 2013 9:10:18 AM
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bdgard87 wrote:

skeeterintexas, I appreciate your quick response.

As a customer, are you OK with that answer?

I was told when I signed up for the service, I could record 4 shows at once. Period.

All the advertising says, record 4 shows at once. I have not found any small print or disclaimer about 1 having to be SD? If it isn't in small print anywhere, how would one know?

 

My wife is the one who turned on the TV when 3 HD shows were recording (shark week!) and tried to watch another HD channel live and received a message like all HD services are in use. She was not impressed with Uverse....or me for switching.

 

Maybe I'm being way too weird about this, but I have this huge HD TV and I'm paying extra for HD service, so why would I want to watch SD? Who does?

 

Thanks.


You would be able to watch a fourth HD separate channel on any other unit but the DVR when recording only 3 HD

channels.

 

You can record 4 channels, the ads never say 4 HD channels, so you can not complain about the ad from what you inferred to be all HD.  By the way when most of us long timers signed up, we only got 1 or 2 HD streams, rest were SD, ATT added more afterwords. :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How many shows can you record at once?

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Sep 29, 2013 8:47:09 PM
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For me, I have tv with recording in 5 rooms.  When I have maybe 4 recordings, I get an error message and in order for me to view channels, I have to delete recordings.  Why does it do this?  When I took out services, the technician failed to state that I would only be able to record X amount which affected all televisions.  This is crap for the amount of money I am paying per month.

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Sep 29, 2013 8:49:38 PM
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ACE - Expert

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. Response can take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right, in case they replied this way. Good luck :smileywink:

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How many shows can you record at once?

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Sep 29, 2013 8:50:43 PM
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Edited by skeeterintexas on Sep 29, 2013 at 8:53:01 PM

jeayv wrote:

For me, I have tv with recording in 5 rooms.  When I have maybe 4 recordings, I get an error message and in order for me to view channels, I have to delete recordings.  Why does it do this?  When I took out services, the technician failed to state that I would only be able to record X amount which affected all televisions.  This is crap for the amount of money I am paying per month.

 


You have a maximum of 4 streams coming into your house.  Those can either be watched or recorded. 

 

That's why, if you are recording 4 programs, you have no streams left to watch and you have to cancel one.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How many shows can you record at once?

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Oct 3, 2013 6:03:09 PM
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skeeterintexas wrote:

You have a maximum of 4 streams coming into your house.  Those can either be watched or recorded. 

 

That's why, if you are recording 4 programs, you have no streams left to watch and you have to cancel one.


Although, you could watch something already recorded.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 13, 2013 9:08:34 AM
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skeeterintexas wrote:

jeayv wrote:

For me, I have tv with recording in 5 rooms.  When I have maybe 4 recordings, I get an error message and in order for me to view channels, I have to delete recordings.  Why does it do this?  When I took out services, the technician failed to state that I would only be able to record X amount which affected all televisions.  This is crap for the amount of money I am paying per month.

 


You have a maximum of 4 streams coming into your house.  Those can either be watched or recorded. 

 

That's why, if you are recording 4 programs, you have no streams left to watch and you have to cancel one.


I'm confused.  This seems to contradict your earlier post in regards to which tv to set up the DVR to.  I think what he is saying is that regardless of which tv he is watching, if the DVR is recording 4 shows he can not watch live tv.

 

Your earlier post seemed to imply that if you put the DVR on the least used tv that you could watch live tv in his scenario. 

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Oct 13, 2013 9:25:22 AM
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NormChar - It is complicated & also a moving target. The recommend to place the DVR on the least used TV is based on the DVR limitation of three HD & one SD. It is to allow that fourth stream coming into the house to be watched in HD. Perhaps a minor advantage, but, nonetheless, an advantage.

Of course, it requires your fourth stream is HD.

And, it is changing - allowing four HD recordings. I think there is still an advantage because the DVR must serve recordiing & playing, where a standard STB is watching only one channel. Might as well give the DVR a rest from mere watching, when possible.

And, of course , you are correct, once four chans are being recorded, it matters not where the DVR is located. Unless maybe you have it connected cat5 for best efficiency to send you a recording because you are blocked from watching live, while doing all that recording.

As I said - its complicated.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: How many shows can you record at once?

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Oct 13, 2013 9:42:40 AM
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Thanks.  That was my main question.  That if 4 shows are recording it doesn't matter where you place the DVR.

 

However, it also sounds like you are saying that if 3 HD are recording without a 4th SD recording, if you try to watch the DVR tv you can not watch an HD channel?  But if you try to watch a non-dvr receiver you can watch an HD channel?  

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Oct 13, 2013 9:45:48 AM
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NormChar wrote:

Thanks.  That was my main question.  That if 4 shows are recording it doesn't matter where you place the DVR.

 

However, it also sounds like you are saying that if 3 HD are recording without a 4th SD recording, if you try to watch the DVR tv you can not watch an HD channel?  But if you try to watch a non-dvr receiver you can watch an HD channel?  


EXACTLY!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 17, 2014 3:44:17 AM
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see a tech told me on my original 4 i had enough bandwidth that i could get more streams its the software they said on the stb and the dvr not capable of handing more then 4 streams at once 

 

   Line 1 Line 2  Downstream Upstream Downstream Upstream
Line StateUpUp
Downstream Sync Rate (kbps)2761527615
Upstream Sync Rate (kbps)30403040
Downstream Max Attainable Rate (kbps)6373663332
Upstream Max Attainable Rate (kbps)1242812668
ModulationVDSL2VDSL2
Data PathInterleavedInterleaved
SN Margin (dB)24.826.824.627.1
Line Attenuation (dB)22.416.022.615.1
Output Power(dBm)14.5-5.414.5-5.8
Errored Seconds0000
Loss of Signal0000
Loss of Frame0000
FEC Errors23710041
CRC Errors0000

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Jul 17, 2014 3:49:41 AM
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Stream limit remains at a maximum 4.  Depending on your profile, you could be limited to 3.

 

Do you know what your profile is?  Menu>Options>System Options>System Info>System Resources.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Jul 17, 2014 6:12:03 AM
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Knightgod, your on a 55M profile because of ordering POWER internet. Without POWER you would be on a single pair 32M profile with 24M Max Turbo or less. All IPTV packages have 4 SD streams, distance determines profile... profile determines HD available streams.

The 32 and 55 profile support 4 HD while 25 support 3HD/1SD and 19 supports 2HD/2SD.

In all cases bandwith is shared... IPTV given priority ... each HD streams uses slightly less than 6M.
if 3HD inputs in use being watch or recorded subtract 18 from profile... balance available for internet which may be less than subscribed package. Example 25M profile with Max Plus 18M internet with 3HD in use will only have 5.5 to 7 for internet speed.

http://www.att.com/shop/internet/att-internet-terms-of-service.html#fbid=PlV_YL6yAD-

The speeds identified at http://att.com/speedtiers are Service Capability Speeds, which are the downstream rates at which your line transfers Internet access data between the network interface device at your premises , office or apartment building to the first piece of routing equipment in AT&T’s network.  Service Capability Speeds should not be confused with Throughput Speed, which is the speed at which your modem receives and sends Internet access data (“Throughput Speed”). These speeds may vary and are not guaranteed. Throughput speed depends upon many factors including customer location, destination and traffic on the Internet,  interference with high frequency spectrum on  your telephone line, wiring inside your premises , office or apartment, the capacity or performance of your  devices or modem, the server with which you are communicating, internal network management factors (including Overhead), and the networks you and others are using when communicating. In order to provide a consistently high-quality video service, AT&T Uverse High Speed Internet throughput speeds may be temporarily reduced when a customer is using other U-verse services in a manner that requires high bandwidth. This could occur more often with higher speed Internet access products.  “Overhead” means the various control and signaling data (e.g., transmission control protocol (TCP)) required to achieve the reliable transmission of Internet access data.

repeat... In order to provide a consistently high-quality video service, AT&T Uverse High Speed Internet throughput speeds may be temporarily reduced when a customer is using other U-verse services in a manner that requires high bandwidth. This could occur more often with higher speed Internet access products. 
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Sep 1, 2014 8:32:08 AM
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Thanks for explaining this.

I've gotten a better understanding how it all works now.

 

We recently signed up for U-Verse and we will only be having SD programming so let's hope my wife's viewing habits doesn't interupt my surfing habits.

 

I'm sure if I must I can switch my internet back to a dedicated line for more $$.

Also the price is fair, considering we currently have DirecTV and our monthly bill is ~$100 a month for 1 DVR reciever with standard definetion and no additional packages like HBO besides the local channel lineup.

So I'm sure U-Verse will be able to beat my current provider by a long shot, well, hoping at least.

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Sep 1, 2014 8:58:25 AM
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mszapalac - With only two viewers, straight viewing is not going to cause any conflict. You could each watch two at the same time.

 

It is recording that eats up multiple channels at the same time. I do think it is unusual to have the whole schedule used up with recording activity. More likely there is one or two hours of congestion per week.

 

Also, recordings need to be watched, If a person has a heavy recording schedule,, they watch those recordings, instead of live. So, that frees up a channel to be recorded.

 

Bottom line is you will not have conflict unless your wifes viewing habits include a heavy recording schedule. Even then it would be sporadic & you could coordinate your activities at that those few times. One option is to record in the middle of the night when a show is repeated late at nite.

 

I do not follow you internet reference. There should be no relatationship between TV and internet.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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