AT&T Community Forums

Help with a Disturbing Problem

The picture on the TV attached to the DVR will get bigger then go back to normal (1080i). I have checked and rechecked the aspect ratio many times and all is OK there. I have other TV's in the house and they do have this problem but are connected via stb's. My DVR is one of the old ones, 117GB. Anyone have this problem and what was the solution? Thanks in advance.

Joe

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aviewer

Expert

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10.1K Messages

11 years ago

Joe Golden - Yes, it is set at normal. Change it to see if it looks like the problem. It may be changing sporadically due to IR corruption or a bug or hardware failure.

I suppose the cause is moot. If the DVR is doing this call in to ask ythat it be replaced.

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RCSMG

Expert

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23.3K Messages

11 years ago

I have seen that happen when I am looking at the channel guide sometime. Have you called TS and asked them to check your service for errors? You can use the phone number in my sig to reach them.

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aviewer

Expert

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10.1K Messages

11 years ago

Joe Golden - Quite a while ago there were cases of the guide getting bigger. It did go away. But, recently I saw two or three cases. But, it does not last. Any activity & it goes back to normal.

Your description makes me think of the zoom button. Click the enter button (bottom right). Navigate to zoom & see if that is what you are experiencing.

If it happens automatically and lasts, do the zoom button to see what is checked.

Could be IR corruption or a bug.

Are you saying it does or does not happen on the other STBs??

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Joe Golden

Mentor

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59 Messages

11 years ago

It only happens on the DVR, all other STB's are normal. The zoom is set at normal.

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mibrnsurg

Expert

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20.4K Messages

11 years ago

@Joe Golden wrote:

The picture on the TV attached to the DVR will get bigger then go back to normal (1080i). I have checked and rechecked the aspect ratio many times and all is OK there. I have other TV's in the house and they do have this problem but are connected via stb's. My DVR is one of the old ones, 117GB. Anyone have this problem and what was the solution? Thanks in advance.

Joe

I'd do a hard reboot by unplug/plug in power after 30 seconds. This will fix many DVR problems, let us know if it worked. I have had a 1216 for more than 4 years and not seen that happen; although I reboot it every week or two, good luck. 😉

Chris

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