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Posted Mar 28, 2012
6:02:24 AM
Happy with U-verse; not happy with wireless receivers and hideious phone computer
Edited by chris92071 on Mar 28, 2012 at 6:04:25 AM

Hi, moved over from cable to U-verse. I am very happy when the service works. Picture quality is great, and the whole house DVR an added bonus. I have one "problem" child on the wireless remote. I am on the third replacement in the main area and the symptoms are the same: Watch for a couple hours: solid Then the picture will start to flash black-TV picture-black then eventual solid black. Reboot, start over ... couple of hours: solid (repeat). I have a wireless remote in my bedroom: rock solid. The problem child has no RF interference: no microwave, no cordless phone, RG is in the next room. The wireless transceiver is in plain sight and about 20 feet (no walls -- clear path). Yet, this issue remains. Call 1.800.ATT.2020 and put up with that pathetic, hideous, and painful interface that adds insult to injury that I can look on line. Once AT&T techs come on -- again, great customer service. That computer is a PO S and should be an easier interface to talk with a live human being. As I wrote, I really am impressed when the system works. However, baseball season starts next week. I don't want to have a reboot, nor do I want to reboot prior to a game. Is/are there "hard-wired" receivers? I have asked for them in the past and everything has been replaced: RG, wireless receivers, gateway ... Technician is coming tonight. If this does not solve the issue, I must abandoned and go to either satellite or (gasp) cable. while this is more of a rant; suggestions welcome.

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Mar 28, 2012 6:18:10 PM
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Tech spent last two hours here. Troubleshooted and realized wrong power adapter on DVR. It had enough of a drop, I am told, that could have effected whole house DVR. Stay tuned. Really happy with customer support; not liking the computer interface when calling
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Happy with U-verse; not happy with wireless receivers and hideious phone computer

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Mar 28, 2012 6:15:41 AM
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ACE - Expert

How is the wireless receiver connected to your TV?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 28, 2012 6:22:52 AM
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chris92071 wrote:

Hi, moved over from cable to U-verse. I am very happy when the service works. Picture quality is great, and the whole house DVR an added bonus. I have one "problem" child on the wireless remote. I am on the third replacement in the main area and the symptoms are the same: Watch for a couple hours: solid Then the picture will start to flash black-TV picture-black then eventual solid black. Reboot, start over ... couple of hours: solid (repeat). I have a wireless remote in my bedroom: rock solid. The problem child has no RF interference: no microwave, no cordless phone, RG is in the next room. The wireless transceiver is in plain sight and about 20 feet (no walls -- clear path). Yet, this issue remains. Call 1.800.ATT.2020 and put up with that pathetic, hideous, and painful interface that adds insult to injury that I can look on line. Once AT&T techs come on -- again, great customer service. That computer is a PO S and should be an easier interface to talk with a live human being. As I wrote, I really am impressed when the system works. However, baseball season starts next week. I don't want to have a reboot, nor do I want to reboot prior to a game. Is/are there "hard-wired" receivers? I have asked for them in the past and everything has been replaced: RG, wireless receivers, gateway ... Technician is coming tonight. If this does not solve the issue, I must abandoned and go to either satellite or (gasp) cable. while this is more of a rant; suggestions welcome.



Yes there are "hardwired" receivers (STB). They are fed by either COAX(cable) or CAT5(ethernet) from the RG. They are probably shortcutting a lot of installations now that they have these wireless STBs because they don't have to run any wires.

 

You can check the back of the wireless STB, if it has an Ethernet or COAX connection you might be able to hardwire it yourself temporarily to see if the problem goes away. If it does solve the problem, then you can make the wiring permanent (route the wire through basement or attic, tuck down between baseboard and carpet, etc.) as well as getting the wireless STB swapped out for a standard STB, which should reduce the equipment rental fee by a few bucks a month.

 

 




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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 28, 2012 6:49:40 AM
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HDMI. I have checked the HDMI cable and it's good. Tested it on a blue-ray player, solid through Netflix and Amazon Prime. Never lost a signal.

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Mar 28, 2012 6:51:37 AM
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There is COAX available from the cable days. Yes, I understand AT&T doesn't want to run wires; but I as a customer the three (and today will be the fourth) visits to the house, it would have been less expensive to run or use existing cable. I can run an ethernet to the box, too.

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Mar 28, 2012 7:53:51 AM
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Ask the tech to hard wire it since you have so many issues?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 28, 2012 8:29:43 AM
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Edited by texasguy37 on Mar 28, 2012 at 8:31:02 AM

chris92071 wrote:
HDMI. I have checked the HDMI cable and it's good. Tested it on a blue-ray player, solid through Netflix and Amazon Prime. Never lost a signal.

Can you try replacing the HDMI cable with component cables to see if the disconnection issue continues?

 

Also, what brand of TV is the wireless receiver connected to?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 28, 2012 8:51:35 AM
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Hi Texas Guy, I can do composite as requested. The technician wil be over this afternoon at 4 p.m. Pacific.

 

I have a Samsung 43" 1080p plasma TV 450.

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Mar 28, 2012 8:58:05 AM
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BeeBeeSA asked: ~Ask the tech to hard wire it since you have so many issues?~

I have been since the install in February! I have requested it to be "hard wired" but was told the wireless is the best option. The wireless in my bedroom has been flawless. While that points to RF interference, there is "nothing" that can cause interference around the receiver: no microwave, cordless phone, the RG, nor neighbor's house. I am on a big lot and next door is about 75 foot to the house.

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Mar 28, 2012 9:02:21 AM
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chris92071 wrote:

 

Hi Texas Guy, I can do composite as requested. The technician wil be over this afternoon at 4 p.m. Pacific.

 

I have a Samsung 43" 1080p plasma TV 450.


If that is an HDTV, you will want to do component  cables (red, green, blue) as opposed to composite (red, white, yellow).  The component cables will transmit an HD picture.  The composite cables will not.

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Mar 28, 2012 9:04:01 AM
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chris92071 wrote:
BeeBeeSA asked: ~Ask the tech to hard wire it since you have so many issues?~

I have been since the install in February! I have requested it to be "hard wired" but was told the wireless is the best option. The wireless in my bedroom has been flawless. While that points to RF interference, there is "nothing" that can cause interference around the receiver: no microwave, cordless phone, the RG, nor neighbor's house. I am on a big lot and next door is about 75 foot to the house.

Is the TV in your bedroom also a Samsung?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 28, 2012 9:04:38 AM
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chris92071 wrote:
BeeBeeSA asked: ~Ask the tech to hard wire it since you have so many issues?~

I have been since the install in February! I have requested it to be "hard wired" but was told the wireless is the best option. The wireless in my bedroom has been flawless. While that points to RF interference, there is "nothing" that can cause interference around the receiver: no microwave, cordless phone, the RG, nor neighbor's house. I am on a big lot and next door is about 75 foot to the house.


Yep for the installer!!  I would not let him/her leave until it is connected via hardwire.  They might try to pull the "I'm going to have to charge you" routine but you can always call customer service and request a refund due to your issues.  Tell CS this corrected your problem with "their" equipment.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 28, 2012 10:16:33 AM
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Roger that on the component cables.

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Mar 28, 2012 10:18:32 AM
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Edited by chris92071 on Mar 28, 2012 at 10:22:53 AM

Not a Samsung, it is a Vizio; and in both cases in non-U-verse modes (Roku for Amazon and Netflix) they have not had an issue. The bedroom wireless receiver has not dropped a picture from day one. The ration to watching on the Samsung is about the same. Meaning 50 percent on the Samsung and 50 percent on the Vizio.

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Mar 28, 2012 10:26:27 AM
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Edited by texasguy37 on Mar 28, 2012 at 10:27:07 AM

Thanks for the info.  There was a reason that I asked about the brand of TV.  Some have reported issues with the wireless receivers.  When I ask about the brand of TV, Samsung is frequently mentioned.  I wonder if there is a compatibility issue with some brands of TV and the Cisco wireless receiver.

 

I read on the U-verse Facebook page that there are some known issues with the wireless receiver and that a firmware update is being developed.  No ETA was given for the release of the update.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Mar 28, 2012 12:34:37 PM
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Is that same issue with component (the three color) you described on the Samsung? With the brand identified, that makes the most sense.

 

Oh yes, if you have any extra steak knives .... I could use some. Thanks.

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Mar 28, 2012 1:55:13 PM
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Are you running the audio through the HDMI to the TV or separately (toslink) to an audio receiver? If it's the latter, does the audio drop when the picture does?

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                               neon_sign.jpg

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Happy with U-verse; not happy with wireless receivers and hideious phone computer

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Mar 28, 2012 4:08:06 PM
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Yes. Audio drops via toslink.

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Mar 28, 2012 6:18:10 PM
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Tech spent last two hours here. Troubleshooted and realized wrong power adapter on DVR. It had enough of a drop, I am told, that could have effected whole house DVR. Stay tuned. Really happy with customer support; not liking the computer interface when calling

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Mar 29, 2012 9:21:37 AM
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Edited by chris92071 on Mar 29, 2012 at 9:22:18 AM
One addition. Have a hard wired receiver. No noted issues. With the power box and receiver no noted issues. I hope all installs are easier than this. Service has been great; but frustrating getting it right.

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