HDMI Sound problems -- my TV or the U-verse STB?

[RCSMG ACE - Expert]

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ApexRon wrote:

I now have a workaround for the crackling sound when I attempt to use Surround Sound, well at least for movies.

I no longer watch movies from ATT. Instead I use my Samsung Blue Ray player to connect to Vudu, Netflix, or Cinemanow and watch a movie through one of those sources, typically Vudu. The movie plays in HD and Dolby Surround Sound perfectly, using the same sound system and cable path that has problems with ATT STB Surround System. Hmmm, do you think it is the ATT STB that has the issue?  Yes the problem is with the stbs.

So the bottom line, movies are no longer an issue with crackling Surround Sound because I don't use ATT for movies. And as an additional bonus, my movies cost a $1 less than the same movie on ATT.

In conclusion, ATT has lost my movie business because they cannot resolve their issue with Surround Sound.

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[T.H.]

It doesn't sound like holding our breath waiting for a fix would be very productive. Was your quote, my quote, holding our breath waiting for a fix would be Fatal!!!. I am having all kinds of problems with my audio"HDTV" and in reading some posts it  sounds like transmission rates could be the cause, The repair techs infromed me that they had to reduce transmission rate to my home "helped some looking back" 

[tavara6]

I saw a post from June of 2010 that ATT was going to resolve this issue, but it appears that ATT has not done anything to date. I have a new Sony Bravia HDTV and had to switch the STB from Surround to Stereo to stop the audio from dropping out.

[mhowery2003]

Has anybody had problems just involving one channel?My tv land channels sound is garbled and att doesn,t seem to have a clue why

[ApexRon]

Sound being garbled with just TV Land sounds like a signal feed issue to ATT from where ever it is sourced; air, microwave, or satellite.

This discussion was started because of garbled Dolby sound using a HDMI cable. Is this your situation; Dolby sound and you are using a HDMI cable? The reason why I asked is because ATT and Cisco resolved my garble issue several months ago with a software fix. Now I only get the occasional sound drop.

[hhamil1015]

Just a note.  I have "choppy Audio" as described in the "self help" menu of att uverse Help Menu.  I used HDMI, Optical, I changed to a new HDMI, New Optical, but to no avail.  When box is set to "SURROUND" from "STEREO" and I am receiving  5.1 Dolby all is good.  However, if there is a commercial, or I go to a channel transmitting a 2 channel sound, the choppy audio returns.  So, I put in a DVD which allowed me to select "2 channel stereo" instead of Dolby and there is NO CHOPPY AUDIO.  Also, when I press the "DISPLAY" BUTTON on the New ONKYO receiver, it shows audio info being received from box.  The words on the screen which show audio "In"  flicker in unison with the CHOPPY AUDIO.  I believe the term is not being able to make a "handshake."    Managers who came to my house act as though this is new and they never heard of this problem.  I keep hoping.......