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Visitor

Posts: 4

Registered: ‎12-12-2010

Freezing

‎12-12-2010 05:55:12 PM

So I'm getting some occasional freezing. Any advice would be greatly appreciated. Here are some realtime screenshots (no coax):

Visitor

Posts: 2

Registered: ‎12-12-2010

Re: Freezing

‎12-12-2010 06:08:25 PM

i have the same problem. ive had technicians out 4 times and they say its fixed then happens again. im switching back to my old provider i think.

ACE - Geek

Posts: 10,160

Topics: 1,003

Kudos: 153

Solutions: 44

Registered: ‎07-15-2008

Re: Freezing

‎12-12-2010 10:35:33 PM

Post the error table too so we can see any errors on the line causing your problems. Also, is your homerun from NID to RG cat5e (since no coax devices were found)?

Chris

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Visitor

Posts: 4

Registered: ‎12-12-2010

Re: Freezing

[ Edited ]

‎12-13-2010 03:49:28 PM - edited ‎12-13-2010 03:50:52 PM

Here is the error table. As far as the coax question, i don't know. My install appt was for a wednesday and on tuesday i got a call at work saying the guy was coming over to do the outside portion a day early. so i don't know the answer

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Freezing

‎12-13-2010 03:56:14 PM

Do you have any black, round cables at the back of any STBs/DVR/RG?

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Visitor

Posts: 4

Registered: ‎12-12-2010

Re: Freezing

[ Edited ]

‎12-13-2010 04:01:40 PM - edited ‎12-13-2010 04:03:11 PM

I only have one STB and no its not coax but ethernet (thcker telephone wire looking cable, although it IS black )

ACE - Master

Posts: 22,101

Kudos: 376

Registered: ‎07-28-2007

My Device: ♥ U-verse! NOT~AN~EMPLOYEE!

Re: Freezing

‎12-13-2010 04:07:47 PM

OK, then you must be straight Cat5 from the NID.

All Ethernet at the back of your RG as well?

(Didn't mean to imply you didn't know what coax looks like, but we've had that question before.)

Award for Community Excellence (A.C.E.) achiever for 2012*

Warrior

Posts: 418

Registered: ‎02-23-2004

My Device: Galaxy Nexus

Re: Freezing

‎12-13-2010 04:50:13 PM

I'm seeing way more errors on your Error Table tab than I'd like to see on a line such as yours. Your bitloading graph looks to have an indication of a possible bridge tap on the line since I'm seeing a wave-form pattern to the bit-layout.

Please see this thread for details on how to contact David and Matt in the Tier-2 Technical Support Group, otherwise known as the uVerse Technical Support Miracle Workers. They will be able to look at your line and determine if there are any possible issues outside of what the uVerse Real Time app can diagnose.

http://forums.att.com/t5/The-Lounge/my-contact-thread/td-p/2381353

Visitor

Posts: 4

Registered: ‎12-12-2010

Re: Freezing

[ Edited ]

‎12-13-2010 06:45:49 PM - edited ‎12-13-2010 06:50:48 PM

spd2demuny - no worries and yup all ethernet

trparky - ok thank you

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