12-12-2010 10:35:33 PM
Post the error table too so we can see any errors on the line causing your problems. Also, is your homerun from NID to RG cat5e (since no coax devices were found)?
Please NO SD stretch-o-vision or 480 SD HD Channels
1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
12-13-2010 03:49:28 PM - edited 12-13-2010 03:50:52 PM
Here is the error table. As far as the coax question, i don't know. My install appt was for a wednesday and on tuesday i got a call at work saying the guy was coming over to do the outside portion a day early. so i don't know the answer
12-13-2010 03:56:14 PM
Do you have any black, round cables at the back of any STBs/DVR/RG?
12-13-2010 04:07:47 PM
OK, then you must be straight Cat5 from the NID.
All Ethernet at the back of your RG as well?
(Didn't mean to imply you didn't know what coax looks like, but we've had that question before.)
12-13-2010 04:50:13 PM
I'm seeing way more errors on your Error Table tab than I'd like to see on a line such as yours. Your bitloading graph looks to have an indication of a possible bridge tap on the line since I'm seeing a wave-form pattern to the bit-layout.
Please see this thread for details on how to contact David and Matt in the Tier-2 Technical Support Group, otherwise known as the uVerse Technical Support Miracle Workers. They will be able to look at your line and determine if there are any possible issues outside of what the uVerse Real Time app can diagnose.