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Visitor

Posts: 2

Registered: ‎07-05-2011

DVR lost all of our recorded programs.

‎07-05-2011 10:27:20 AM

Our DVR was automatically rebooted after an AT&T push of some sort. Now our recorded programs are gone. The drive was NOT full so that wasn't the issue. What kind of system doesn't provide some sort of backup? Called AT&T at 800 288-2020 and got the auto messages and the auto guy stepped us through rebooting system. That didn't help so I said AGENT about 3 times and they switched to another group but just keep getting busy signals. We are not happy campers as we switched from Charter because we kept hearing how great Uverse was. Not sure we are going to keep this when our 1 year contract runs out. We lost a LOT of Doctor Who episodes!

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: DVR lost all of our recorded programs.

‎07-06-2011 09:35:36 PM

Sorry to hear about the loss of your recorded programs. If this happens again call ts using one of the number in my sig and request a new dvr.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 2

Registered: ‎07-05-2011

Re: DVR lost all of our recorded programs.

‎07-13-2011 08:52:26 AM

It happened again. AT&T pushed through another update last night around 11:30 pm. We didn't get any error message this time. Everything is gone. I called first thing this morning and they are sending out a new DVR. Tech said all we have to do to install it is to plug it in and turn it on. Does that sound right?

ACE - Master

Posts: 22,517

Topics: 1,283

Kudos: 296

Solutions: 43

Registered: ‎12-10-2007

Re: DVR lost all of our recorded programs.

‎07-13-2011 08:49:40 PM

You will have to call cs and have it provisioned for your address.

Award for Community Excellence (A.C.E.) achiever for 2012*

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