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Posted Dec 6, 2011
7:07:28 PM
Confirmed: vip2250 fixes surround sound audio dropouts!

I had a vip1225 hooked up via HDMI to an Onkyo receiver (HT-S8400 to be specific) and I had problems with audio dropouts on surround.  Every few seconds, for a fraction of a second, the audio would drop.  It drove me nuts and I tried everything to fix it.. I tried different (new) HDMI cables, and even a different home theater system!   In the end, I had to keep it on stereo.

 

I went over and over this with UVerse support.  They kept wanting to send me to the paid support line for help configuring my home theater system and out of four techs I spoke to, none ackowledged hearing anything about audio dropouts over HDMI with surround.  In fact, they kept insisting that I plug the HDMI straight to the TV and I kept having to explain my TV is a stereo device, not a surround device so it's not a good test.  They also immediately started jumping on the bandwagen saying surround sound is out of scope.  I saw a couple of posts about the vip2250 fixing this issue but none of the techs would entertain that idea.

 

Finally I pled my case to a very nice agent in billing who had to go WAY out of her way to get me a vip2250.  Hooked it up and sure enough all audio dropout problems are resolved!

Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 6, 2011 7:09:26 PM
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ACE - Expert

If that is the case you just pointed to a solution that a lot of people have been looking for.  I hope you are right.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 6, 2011 7:22:08 PM
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Mentor

Trust me I looked forever for a solution, and I am very tech savvy  :smileyhappy:   

 

What I found was it took me over 3 hours of effort and exhausting every avenue with support.  Normally to get your hands on a vip2250 you have to pay an upgrade fee of $105, but I had to convince them I wasn't after the extra space, I just wanted the newer box because as I correctly surmised, the chipsets in the 2250 are newer and the sound processing does not seem to have the same problems as the older models.  Obviously, YMMV but I am listening to awesome 5.1 stereo now for the first time without dropouts  :smileyhappy: 

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 6, 2011 7:23:56 PM
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ACE - Expert

Very cool. Hopefully others will be able to get that box.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 7, 2011 2:24:19 PM
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ACE - Master

A word of caution: I believe there were several different technical problems lumped into the "surround sound audio dropouts" bucket.  I am glad to hear that the VIP2250 fixes your issue.  It may not fix everyone's, just as the Phase III update fixed it for others, and apparently not for you.

 

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 9, 2011 1:47:43 AM
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Scholar

Motorola VIP1225 and VIP2250, I believe use media processing chipsets from different manufactures - can anybody confirm?

 

I see two Sigma Designs chips on the VIP2250 board - the entertainment network controllers; the symbols match the icon of the front page (it's early morning)

 

the speed of the 2250 box helps...

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 9, 2011 6:19:47 AM
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The main CPU in the VIP2250 is supposed to be the Broadcom 7405C. This is a much faster chip than the Sigma Designs 8634 in the previous STB generation.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 9, 2011 8:35:27 AM
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Mentor

I was under the impression that the reason the 2250 fixes the problem had to do with a different sound processing chipset, rather than a faster overall CPU, but I suppose that could be it too.  If the 2250 DOES have a faster CPU, I can tell you that it doesn't show in the UI.  The menus aren't any faster, starting a recording isn't any faster, on demand isn't any faster loading up, in fact there is no perceivable difference in my experience except that there is more HDD space and that I can FINALLY use surround sound on everything.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 9, 2011 11:04:05 AM
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Expert

If this is the fix, I wonder if ATT will willingly send out these new boxes to customers (who were having dropouts)?

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 9, 2011 3:33:17 PM
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Expert
I was not implying that the faster CPU was the reason for your audio issue being fixed. The previous poster was commenting on the speed of the box, I posted why these boxes are faster.

As far as your audio issue, there could be many reasons why you're no longer having the problem, including changes upstream at AT&T, changes in the TV2 Client firmware, and possible different hardware in the VIP2250.

However, I would not generalize that the VIP2250 fixes the audio dropout problem for everyone. It fixed it for you, in your particular configuration, but that is not necessarily true for everyone. We simply don't have enough data to draw that conclusion.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 9, 2011 5:39:33 PM
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Mentor
Edited by Ender519 on Dec 9, 2011 at 5:41:59 PM

For all I know that could be it, but in any case, I wasn't the first person to note that the vip 2250 fixed that issue.  There were at least a couple others which is why I pursued that solution through AT&T.  Problem is, someone would post "Oh hey it's fixed after I got my vip2250" buried in one of the dozens of audio dropout threads without any context, and I felt this needed more direct attention.

 

I made this thread mostly because it fixed my issue, yes, but I suspect that it will fix others.  The vip2250 is a different design, different size, different internal configuration, and my money says different chipset.

 

I'm not implying it will fix everyone but what I'd like to see is a couple of confirmations from others, and then if it fixes other people with the same general config  (hdmi to receiver + surround sound)  then maybe we have a fix for something that has plagued people for the last.. what.. 3 years?

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 12, 2011 10:40:08 AM
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Scholar

Thanks.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 13, 2011 3:44:24 PM
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Tutor

Have you noticed any difference in operating the vip2250 with the remote control? The reason I ask is that for me the vip1225 seems to have a very narrow IR reception window. If the remote is not pointed almost exactly at the box, the correct IR command will not register. Sometimes it will randomly change channels and last night, it muted the box. It would be great if this problem has been fixed in the vip2250 as well.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 13, 2011 4:43:53 PM
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Mentor

Well I wouldn't know that because I use a URC remote control with an IR blaster now.   But even before that, I never had the problem you are describing with the 1225 and the standard remote.  Sorry

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 13, 2011 5:40:16 PM
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Scholar

Yes, for our household  it's better even with the standard silver remote. My recent Tech visitor related to me his experiences that the silver standard remotes will exhibit the same behavior.

 

The Silver remotes have a wide enough angle that in my living space with a new set of power cells it can turn on two boxes simultaneously in different rooms. I've also had it turn on the other unit while using other functions...

 

We've been given a black standard remote and the user experience is much improved.

 

 


Now these diagnostic questions belong over in the u-verse equipment - remote section of the board, but just to get you in a better direction to ameloirate or fix the problem you are having.

 

Does you VIP1225 box have TV2 Client version 2.1.2295.10 installed, because this update is supposed to have fixed the sluggish remote issues.

 

System information is here: Menu button options>system options , OK button

If it isn't the same version unplug your box, wait ten seconds and plug it in again, that should start an benign update process.

 

 


http://forums.att.com/t5/Remote-Controls/Beyond-frustrated-with-remote-control/m-p/2821405#M454

 

Does the initial post read almost exactly like your problem?

 

 

What type of remote are you using?

 

1) Do you have an HDTV with specials features like the Sharp Aquos, fluorescent lighting nearby?

2) you might try a piece of scotch tape over the IR receiver area to the right of the recording indicator. I'm not sure if it the matte or shiny kind a person is

3) new batteries

3) get a replacement black standard remote (Model S10-S1) or the point anywhere RF learning remote ($60?).

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 14, 2011 7:18:04 AM
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Tutor

I can also confirm that the VIP 2250 completely eliminated dolby digital audio dropouts from my Onkyo TX SR707 receiver. We have two STB's in our home a VIP2250 and VIP1200. Originally, I had the VIP1200 attached to my Onkyo and it suffered the audio dropout  problem unless the Dolby Surround was switched off in the settings.  I switched the boxes and voila, the dropouts are 100% gone.

 

I know that the Onkyo AV receivers are notoriously sensitive to switches in dolby surround to stereo signals. When I had Directv service, I experienced constant clicking noises when the source switched from a Dolby Digital to a 2 channel stereo stream until an Onkyo firmware upgrade eliminated the clicks.

 

Now the only issue I have with the VIP 2250 is intermitent box lock ups that require a reboot. It's hard to troubleshoot because it is not a specific operation that causes it. I have made sure to completely elevate the box to help reduce heat. But hopefully this problem can be remedied with software updates. 

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 17, 2011 8:35:33 PM
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Contributor

I would also like to confirm that the vip2250 has corrected this issue. I have dealt with this issue after upgrading my Onkyo Receiver about a year ago.

 

With the vip1225, Digital Stereo channels would consistantly drop in and out and I would have to use the "Stereo" setting for these channels/recordings. Dolby Digital would take 2-3 seconds to "lock" on and turn back on after fast forwarding a dvr show or unpausing live tv. All of these issues are now corrected after upgrading from the 1225.

 

I have been waiting for a fix for a long time and earlier this week the sound was annoying me and I decided to Google for a fix again. I stumbled onto this thread and immediately called ATT Technical Support. After speaking with them for 30 minutes, they sent me the upgrade box for free with overnight shipping. Today, I can now confirm with all of you and I registered just to post this in hopes more people see this and fix this annoying problem.

I did experience a different issue after installing the new box ( http://forums.att.com/t5/Receivers/VIP-2250-does-not-recognized-built-in-DVR/td-p/2988347 ) and recommend bookmarking this for when you receive your upgraded box.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 18, 2011 10:17:30 AM
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Expert
This is good that we now have at least 3 people who say the VIP2250 fixed their audio dropout problem. However, all of you have Onkyo AV receivers. I would like to see some other people who have audio dropout problems with other brands also post their findings.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 19, 2011 7:29:57 AM
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Teacher
Edited by silversport on Dec 19, 2011 at 7:47:31 AM

sitting here on the phone with AT&T service...technical service and now sales...the runaround...they are currently trying to find out if the Motorola VIP 2250 can be used in my area (suburbs of Chicago, il)...I currently have a Cisco receiver...man this is frustrating...AGAIN! (I have been calling off and on for 4 years with this issue)

 

Bill

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 19, 2011 7:37:38 AM
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Teacher

I am being told they can't request this specific receiver that I get what I get...

I will report back should I get the VIP 2250 AND it fixes my issues 

I have Panasonic Home Theater and Plasma Television...

 

Bill

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 19, 2011 7:40:37 AM
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Teacher

I am at 1 hour and 12 minutes right now and on my 4th "technician" although she is making the most headway with my problems...she tells me the Cisco receiver is known for this issue and it should be replaced with the Motorola,,,keeping fingers crossed

 

Bill

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 19, 2011 7:52:43 AM
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Teacher

my service technician (what a thinng to spring on her for a Monday ) said she cannot specifically get me a Motorola VIP 2250 but she can request it in the notes field...then my order will go to shipping and they will send me what they send me...

 

I will keep you all apprised on what transpires and/or if this fixes the issues on a non Onkyo recievered Home Theater and the digital audio drop off...

 

Bill

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 19, 2011 2:04:58 PM
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Mentor

For whatever it's worth, I tested surround sound via HDMI from vip2250 on my friends's Yamaha and it works  :smileyhappy:   Of course, I didn't test that receiver with the vip1225 so I can't really say it's a "fix".

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 19, 2011 2:08:06 PM
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Silversport -  it is important to note that support cannot directly order you a vip2250 unless you pay an upcharge.  Otherwise your order goes to a warehouse where I'm betting the person shoving DVR's into boxes couldn't possibly care less about you wanting a 2250 than he already doesn't.  You would need to speak to billing to get anywhere with that if you don't receive the 2250 as a replacement.  Billing has the power to order you a 2250 as an upgrade and then nix the upgrade charge, in effect giving you a fix for your problem.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 19, 2011 3:01:35 PM
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Teacher

thank you for that...I believe that is what they are trying to do...I was told that my teck would check to see exactly what receiver they were sedning out (after making the information known in the note field) and if it was not the VIP 2250 she would cancel it so it isn't sent and call me.

 

I received no call so as I mentioned before...fingers crossed...:smileywink:

 

Bill

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 20, 2011 10:57:16 AM
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Scholar

gpeaslee wrote:

Have you noticed any difference in operating the vip2250 with the remote control? The reason I ask is that for me the vip1225 seems to have a very narrow IR reception window. If the remote is not pointed almost exactly at the box, the correct IR command will not register. Sometimes it will randomly change channels and last night, it muted the box. It would be great if this problem has been fixed in the vip2250 as well.


Yes, the 2250 has very much improved the receiver's IR port from the 1225 model - at least in my case.

 

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 20, 2011 11:04:09 AM
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Scholar

SomeJoe7777 wrote:
This is good that we now have at least 3 people who say the VIP2250 fixed their audio dropout problem. However, all of you have Onkyo AV receivers. I would like to see some other people who have audio dropout problems with other brands also post their findings.

Mine seems to be fixed as well with the 2250, but I also have an Onkyo receiver.  However, something new I'm seeing with the 2250 is an HDMI error message that briefly shows on screen when I start my AV setup.  It then quickly disappears and I have no problem.  I have HDMI out from the 2250 going into my receiver, and then to the TV.  Everything starts up automatically with a Logitech remote.

 

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 20, 2011 12:20:07 PM
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Teacher

well I won't be able to report if it works for me as yet since they sent ma a Cisco ISB 7500...over an hour and a half and more assurances than I have ever heard from AT&T and they STILL sent out the wrong box...

 

Bill

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 20, 2011 2:45:08 PM
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Expert
Edited by SomeJoe7777 on Dec 20, 2011 at 2:45:31 PM

The Cisco ISB 7500 is just Cisco's version of the VIP2250. It also has the 2nd generation electronics just like the VIP2250, including the Broadcom CPU and other support chips.

You should try the Cisco ISB7500 and see if it fixes your issue.

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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Dec 20, 2011 3:03:08 PM
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Teacher
Edited by silversport on Dec 20, 2011 at 3:03:59 PM

SomeJoe7777 wrote:

The Cisco ISB 7500 is just Cisco's version of the VIP2250. It also has the 2nd generation electronics just like the VIP2250, including the Broadcom CPU and other support chips.

You should try the Cisco ISB7500 and see if it fixes your issue.



SomeJoe7777,

 

Thank you...I will...I have to wait until after 8PM to hook it up according to the included paperwork...I'll report back in any event...(I had hoped this was a similar machine)

 

Bill

Re: Confirmed: vip2250 fixes surround sound audio dropouts!

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