Reply
Posted Dec 7, 2011
7:08:06 PM
View profile
Closed Captions freezing and then disappearing
Edited by PHOnos on Dec 7, 2011 at 7:28:35 PM

Howdy all-- I am at wits end with my problem. I sent the following to ATT Closed Captioning e-mail and got an autobot reply to use the online tech service. I did so, and they walked me through a "disaster recovery" reset (not using the reset button, but dowloading and flashing the operating system software for the box) with them finally referring me to ATT ICU (what the heck is ICU, Intensive Care Unit?) Any Ideas from forum people appreciated greatly.

 

Hello: I am profoundly deaf and must use closed captioning on my televisions. I have had and currently have a serious and annoying problem with one of the set top boxes (Motorola HD DVR). The closed captioning begins and runs for any where from 1-10 minutes, then freezes (sometimes in mid-sentence) and does not pick up again. The Philips HD TV is connected to the set-top box by means of a HDMI cable. The only way to regain the closed captions are to either switch channels and then switch back to the channel I was watching; or do a quick (7-second) backspace of the program, then captions will be there for the part that was not captioned. It will then run captions for a while, then freeze again. I can record a few minutes of a program and then replay it. However, the recorded closed captions will eventually freeze and disappear even in recorded programs. As I said, I know the captions are being sent by the programmers and by the U-verse system because they are being recorded. I also checked some local channels using my antenna when the U-Verse captions disappear and they are being sent and read by the over-the-air television HDTV tuner.

 

The following have not solved the problem -- - turning on both digital (high definition) and analog (standard definition). - turning captioning to digital off and analog on and vice versa. - re-setting the set-top box. - restarting the set-top top box by disconnecting and reconnecting power. - resenting/restarting U-verse 3800HGV-8 modem. - calling ATT help line and re-performing the above steps several times. - having a service call by ATT U-verse technician, xxxxxx xxxx who again performed the above steps.

 

He then did the following -- - determined that there could be a low signal problem with the Time Warner Cable installation which was used when the system was installed over a year ago. - replaced the RG television cable connected the set top box that was having problems with a direct connection to the modem by means of an Ethernet CAT-5 cable ($55 service installation charge) and replaced the second set top box (Motorola) (which was not having problems) with a Cisco, wireless set top box (which works well) with the Cisco transmitter connected directly to the modem. - returned the next day, when notified that all his work on the system was for naught, and personally saw the problems for himself. He then obtained a new work order from his supervisor and replaced the Motorola HD DVR. We then watched and waited until the same freezing and drop out again. We check the over-the-air signal and found that the captions were being transmitted by the station and could be seen on the U-verse system if the program was re-wound 7-seconds. We both then agreed there was nothing more he could do to solve the problem and that he would report it to ATT. I said I would also report it, which I am doing in this e-mail.

 

I really know little about how the system works, but offer the follow information and suggestions -- - the problem appears to only occur on the one set top box (Motorola VIP1225/297; (Current Serial No. Mxxxxxxxxxxxxxx, bootstrap ROM 1.1027, TV2 Client Version 2.1.2295.10), not on the second SDTV installation using the Cisco box. - because the captioning signal is present on the U-Verse feed, the problem appears to be in the hardware software/firmware in the set top box that uses the signal and is probably present in all boxes of the same Motorola model available to ATT service in this area. With my very limited knowledge of digital electronics, hardware, software/firmware, programming, etc., I suggest it could be a glitch not allowing the used captioning to be dumped and thus loads up the buffer until it can store no more captioning data. I am very anxious to have this problem solved ASAP.

 

Please forward this e-mail to the appropriated department for resolution.

 

Thank you very much, in advance, for your prompt attention to this problem.

 

-PHOnos

 

Edited for easier reading

0
(0)
  • Rate this reply
View profile
Solved
Oct 26, 2012 6:33:11 PM
0
(0)
Scholar
Edited by PHOnos on Oct 26, 2012 at 6:41:16 PM

Well, it is almost Halloween and closed captioning is still working on "live" and recorded programming on both STBs. 

 

About a quarter-mile from us somebody ran into one of the large  ATT installations where the conversion from optical to copper takes place and took out the whole thing.  There is a second installation about a block south of that one that must feed us as we never lost service but had a lot more resets on the Cisco that is no longer wireless but  Cat-5 cabled to the modem.  The enclosure that was taken out was finally replaced with a much larger enclosure and a second new one one was added about 5 feet from this new one.  Everything is working a whole lot better now, including the internet.

 

Guess this CC problem is solved, at least for me.

 

(Edited for speling).

Accepted Solution

Closed Captions freezing and then disappearing

[ Edited ]
2,552 views
109 replies
(0) Me too
(0) Me too
Post reply
Replies
(109)
0
(0)
  • Rate this reply
View profile
Dec 7, 2011 7:11:42 PM
0
(0)
Expert
I know he replaced it once, but since it's on one box and not the other it seems that the box is the problem.

I would call tech support and have them come replace the DVR again It's possible you simply have a bad one.

Re: Closed Captions freezing and then disappearing

2 of 110 (2,549 Views)
0
(0)
  • Rate this reply
View profile
Dec 7, 2011 7:31:38 PM
0
(0)
Scholar
Yea, maybe, but since I flashed the bootup and operating sofware, I think it is a glitch in the current released revision (the same one that was on the old box too). Is there any way to revert back to a previous version?

Re: Closed Captions freezing and then disappearing

3 of 110 (2,541 Views)
0
(0)
  • Rate this reply
View profile
Dec 7, 2011 7:50:35 PM
0
(0)
Expert
Your other box is running the same software version and it doesn't have the problem.

Even though you did a disaster recovery, that would only correct software/firmware faults. I think there might be a hardware problem, thus necessitating a replacement.

Re: Closed Captions freezing and then disappearing

4 of 110 (2,537 Views)
0
(0)
  • Rate this reply
View profile
Dec 7, 2011 8:09:36 PM
0
(0)
ACE - Master
PHOnos - It does sound like the buffer is failing - a physical problem needing equipment replacement as Somejoe says.

Sounds like you have good cooperation from the local folks. If you get to a dead end with them you need to contact David - http://www.uverseusers.com/index.php?option=com_openwiki&Itemid=36&id=david

To keep you going til they can get it working right - You have CC on your TV (because you see it OTA). Digital CC does not come through the HDMI connection. But, analog CC will come through an analog connection.

If you can connect the TV with component cable & set aspect to SD widescreen you can generate CC on your TV.

If you cannot connect component & can connect composite you can use CC in 4:3 aspect.

Not ideal, but hold you over while waiting for a permanent solution.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Closed Captions freezing and then disappearing

5 of 110 (2,532 Views)
0
(0)
  • Rate this reply
View profile
Dec 7, 2011 8:46:19 PM
0
(0)
Mentor

I'm experiencing the same problem.  Started right after the last software update. 

 

I have the Motorola VIP1216/297, Bootstrap ROM version: 1.1027, TV2 Client version: 2.1.2295.10 (RELEASE).

 

In my opinion, it's not  a hardware problem.  It's too much of a coincidence that as soon as they update the software problem, we start to see this CC problem.  Also, as PHOnos mentioned, if you back it up 7 seconds and replay the show where the CC froze, the closed caption will start working.  It's like the CC decoder freezes once in awhile and you either have to back up and replay or channel up/channel down to reset it.

 

Also, I at first thought it was a channel problem.  I kept seeing it on only one channel (KCOP 1013).  Then last night it happen on another channel but not as frequent as the 1013.  Most channels I never see this problem either.  Maybe it's a signal quality thing.

Re: Closed Captions freezing and then disappearing

6 of 110 (2,527 Views)
0
(0)
  • Rate this reply
View profile
Dec 8, 2011 8:30:11 AM
0
(0)
Scholar
Edited by PHOnos on Dec 8, 2011 at 9:00:14 AM

My problem is the worst on KABC-1007, but it occurs on all channels and on all recorded programs.  Now that you mention it, the problem may have started with the last software update.   When was it? 

 

New development -- I have only been watching HD channels using only the SD captioning turned on (HD captioning off) which used to work fine.  I disabled most of the SD channels that duplicate their feed in HD.  Last night I switched to SD KABC-7 and the captioning did not freeze and disappear?.  Now watching KABC-7 HD (local OTA) using the TV tuner.  But as I'm paying the "HD Technology Fee" and problem occurs on all channels this is not a permanent fix.

 

As the Cisco box is wireless (and, I am told supports HDMI) I am going to move it temporarily down to the HD TV and see what that give me.  After that, I will have my wife (who can hear on the phone) call the ICU (whatever that is?).  Stay tuned.

 

Edit - added info.

 

Re: Closed Captions freezing and then disappearing

[ Edited ]
7 of 110 (2,510 Views)
0
(0)
  • Rate this reply
View profile
Dec 8, 2011 2:49:39 PM
0
(0)
Scholar
Edited by PHOnos on Dec 8, 2011 at 2:57:48 PM

SomeJoe7777 wrote:
Your other box is running the same software version and it doesn't have the problem.

Even though you did a disaster recovery, that would only correct software/firmware faults. I think there might be a hardware problem, thus necessitating a replacement.

Joe you may be correct about the replacement but, I have the Cisco wireless STB now running on the HD TV and it is not running the same software version.  It is running TV2 2.0.1047.45 and the ROM Boot is 2.1222.  (not bootstrap ROM 1.1027, TV2 Client Version 2.1.2295.10).

 

Watching the Food Channel HD for about 30 minutes and hasn't lost the captioning yet.  I have the HD caption set to off and the SD set on.  The real test will come after 16:00 PST when the news on KABC-HD starts.

 

I cannot believe how fast this Cisco STB started up and immediately started responding correctly to remote button commands.  The DVR needs about 4-5 minutes before it responds correctly (if at all).

 

Edit to add:   bootstrap ROM 1.1027, TV2 Client Version 2.1.2295.10

Re: Closed Captions freezing and then disappearing

[ Edited ]
8 of 110 (2,488 Views)
0
(0)
  • Rate this reply
View profile
Dec 8, 2011 4:48:21 PM
0
(0)
Expert
Well, the new Cisco wireless units, the Cisco ISB7500 (wired high capacity DVR) and the Motorola VIP2250 (wired high capacity DVR) all use a newer processor that is significantly faster.

However, they should eventually be running the same software version, it may take them a while to update. Maybe after your Cisco updates to the same TV2 client (2.1.2295.10), you'll see if the same problem occurs.

At least switching your boxes around has worked around the problem for now.

Re: Closed Captions freezing and then disappearing

9 of 110 (2,474 Views)
0
(0)
  • Rate this reply
View profile
Dec 8, 2011 6:44:34 PM
0
(0)
Scholar
Edited by PHOnos on Dec 8, 2011 at 6:48:49 PM

SomeJoe7777 wrote:
Well, the new Cisco wireless units, the Cisco ISB7500 (wired high capacity DVR) and the Motorola VIP2250 (wired high capacity DVR) all use a newer processor that is significantly faster.

While watching the Food Channel with my wife (well she was) I got to thinking if maybe the processor in the DVR was to slow to keep up with all the data HD requires and the best thing to ignore was the captioning?

 


SomeJoe7777 wrote:

However, they should eventually be running the same software version, it may take them a while to update. Maybe after your Cisco updates to the same TV2 client (2.1.2295.10), you'll see if the same problem occurs.


 

At that point Time Warner (sucks) will get a new customer, I guess.

 


SomeJoe7777 wrote:

At least switching your boxes around has worked around the problem for now.

Yep, it is now 18:45 PST and the CC is still running on the HD TV.  I guess if we replace the SD in the bedroom with a HD we'll have to have another service call to ATT.

 

Totally out-of-thread, my son lives in a Verizon service area -- his FIOS works very well and has a CC button on the remote to turn it on and off.  Why didn't ATT complete the upgrade to total fiber all the way to the customer's home as Verizon is doing?


Edited for clarity

Re: Closed Captions freezing and then disappearing

[ Edited ]
10 of 110 (2,467 Views)
0
(0)
  • Rate this reply
View profile
Dec 9, 2011 9:15:50 AM
0
(0)
Scholar

SomeJoe7777 wrote:
I know he replaced it once, but since it's on one box and not the other it seems that the box is the problem.

I would call tech support and have them come replace the DVR again It's possible you simply have a bad one.

One more time you are correct.

 

The CC is running on the HDTV just peachy-keen using the Cisco.

 

But, the DVR worked for 2-3 hours on the SDTV and then had the "red X" on screen, tried a "disaster recovery" reboot and it froze in the middle of the download, and went to "red X" of death.  Tried reboot again, worked, watched TV for about 20 minutes, picture froze, decided to go bed, turned off TV (cannot turn off DVR) and started recover again.  When I woke up this morning turned on TV, "red X" is back.

 

Tech scheduled to be here 1200-1600 PST with another DVR.

 

Last chance before Time-Warner Cable (sucks) returns.

Re: Closed Captions freezing and then disappearing

11 of 110 (2,150 Views)
0
(0)
  • Rate this reply
View profile
Dec 9, 2011 11:06:35 AM
0
(0)
Expert

Fingers crossed. :smileywink:

Re: Closed Captions freezing and then disappearing

12 of 110 (2,140 Views)
0
(0)
  • Rate this reply
View profile
Dec 9, 2011 2:41:45 PM
0
(0)
Scholar

Thanks for crossing your fingers, spd2demum, it worked.

 

Hard drive had failed completely in box replaced two weeks ago.  I know, I know I should have listened to you folks but it is like pulling teeth to get ATT to send another tech to come out since one was here for two days and didn't solve the closed captioning problem (and I was P.O.'ed at the folks in Mumbai).

 

It appears the closed captioning problem was both of the former Motorola 1225 STB's.  So far the DVR has not lost captioning on HD channels (at least when they are running on SDTV connected to box by standard video and audio cables).

 

We shall see. Stand by.

 

-TWC (sucks)

Re: Closed Captions freezing and then disappearing

13 of 110 (2,136 Views)
0
(0)
  • Rate this reply
View profile
Dec 9, 2011 4:21:29 PM
0
(0)
Master

Thanks for the update PHOnos and glad your closed caption problems are fixed with the new DVR. :smileyhappy:

 

Re: Closed Captions freezing and then disappearing

14 of 110 (2,130 Views)
0
(0)
  • Rate this reply
View profile
Dec 9, 2011 7:12:51 PM
0
(0)
Scholar
Edited by PHOnos on Dec 9, 2011 at 7:20:21 PM

Well, the new DVR has lost the captions on HD channels just like before.  It has got to be the last ATT TV2 software update, I guess.  So I guess I leave it on the SDTV until the next update and see what happens then.  As I said before, the wireless Cisco running a different revision of TV2 does not lose the captioning on the HD channels.

 

After Christmas and New Years are over, I'll call TWC(sucks).

 

FWIW - The tech who was here today said the new 2250 Motorola DVRs are not available to them in SoCal.  According to him, the only way to get one is to somehow convince ATT you can install the system yourself and have them send you the hardware.  Only sales -- not service has access.

 

Edit:  Corrected 2250

Re: Closed Captions freezing and then disappearing

[ Edited ]
15 of 110 (2,123 Views)
0
(0)
  • Rate this reply
View profile
Dec 9, 2011 10:14:36 PM
0
(0)
Expert

Sorry to hear that it didn't work. 

 

I could not get the larger HDD one in my area (though apparently they're handing them out like candy in Dallas).  With the old model, I'm getting CC on HD just fine.  I have always had problems with the big 3 networks, though, and just attributed that to being their problem, not UV's.

 

Re: Closed Captions freezing and then disappearing

16 of 110 (2,100 Views)
0
(0)
  • Rate this reply
View profile
Dec 9, 2011 11:09:30 PM
0
(0)
Master

Bummer, and I should have known better to say glad you found a fix before you tried the HD channels. Probably just a coincidence your DVR went out/failed at the same time the latest upgrade started causing your closed caption problems. Slobeavis has been around the closed captioning problems for a while, said he thought it was a software problem with the latest upgrade, and believe he must be right.

 

I was really disappointed the latest U-verse upgrade did not include an easier access to closed captions, let alone causing additional problems for the deaf and/or hard of hearing. Unbelievable.

 

Here's a couple things I'd do PHOnos. First contact David as has been already mentioned before. Send him an email starting with "Troubles w/UVerse.." in the link. Someone from his team of excellent Tier 2 agents should contact you next week. Social Media are often the first employees who will be aware of these type problems and escalate them up the hierarchy.

 

I'd also contact sales and talk them into shipping you the VIP2250 as a replacement DVR even if it's not available yet in your area. This may be a temporary fix but you never know. I realize you wife will need to talk to them but have her stress you depend on closed captioning for your TV communications and can't understand the U-verse TV programming without them. I'd also ask that they waive the typical $105 upgrade fee for the 2250 since how cruel to offer you closed captioning and then take it away. If you can move the different set top boxes/DVR's around the house surely you can install a new DVR since good cabling is already in place. It's all worth a try.

 

As SomeJoe already pointed out eventually all U-verse boxes will eventually be running the same TV client (2.1.2295.10) software version. So it may be temporary fix if you get the 2250.

 

You may also want to contact "Closed Caption Contact Information" at the below link. AT&T U-verse TV contacts are listed towards the bottom. Some of these same contacts also listed on the last page of your U-verse bill.

 

http://www.att.com/gen/general?pid=10219

 

While this may seem like a lot of work you said you don't want to leave U-verse and go to TW. Don't hold your breath waiting for another large upgrade to fix this problem since they are few and far between. But they can push out smaller upgrades if they know there are problems and develop a fix. In addition to helping yourself you may also help others who have hearing disabilities and subscribe to U-verse TV service.

 

Good luck, keep us posted, and I'm starting to screen different HD channels to see if I'm seeing the same closed caption freezing/cut-off problems.

 

Re: Closed Captions freezing and then disappearing

17 of 110 (2,094 Views)
0
(0)
  • Rate this reply
View profile
Dec 10, 2011 9:44:52 AM
0
(0)
Scholar
Edited by PHOnos on Dec 10, 2011 at 9:59:17 AM
I will try and contact David, as you say.  The e-mail address at the bottom of the U-V bill is the one I have sent 3 e-mails to and, for the last 2-weeks only received  autobot replys to go to the chat help. 
Uniblurb3 wrote:

Good luck, keep us posted, and I'm starting to screen different HD channels to see if I'm seeing the same closed caption freezing/cut-off problems.

 


I really appreciate that.  Maybe some others folk, as a favor to me, would, when they are not actually watching TV (I know it is a P in the A because it covers up part of the picture)  they would turn on the standard CC on their DVR running the same TV2 revision and let it run for 3-hours (or whatever, longer is better for it to show up).  If they would do this on their local ABC station HD channel during a long local newscast (this is when I was able to show techs that captioning was being booadcast OTA) so much the better, and then report their results here.  Really would be appreciated here.  Also even better again if they are in the area that receives the programming guide updates from IRV2 (I think it is that -- ATT Irvine, CA operations)

 

Edited to add last thought.

 

-TWC(sucks)

Re: Closed Captions freezing and then disappearing

[ Edited ]
18 of 110 (2,082 Views)
0
(0)
  • Rate this reply
View profile
Dec 10, 2011 2:50:32 PM
0
(0)
Expert
Edited by spd2demun on Dec 10, 2011 at 2:51:02 PM

I keep CC on all the time and haven't noticed it disappearing today.  I'm catching up on Recodings now (Premiums).

 

As stated before, my disappearing act happens mostly on the big 3 networks; they're all running football right now and I don't do sports. :smileyhappy:

 

Will keep an eye out for you with the programs I do watch today.

Re: Closed Captions freezing and then disappearing

[ Edited ]
19 of 110 (2,068 Views)
0
(0)
  • Rate this reply
View profile
Dec 10, 2011 5:14:22 PM
0
(0)
Master

PHOnos wrote:
I will try and contact David, as you say.  The e-mail address at the bottom of the U-V bill is the one I have sent 3 e-mails to and, for the last 2-weeks only received  autobot replys to go to the chat help. 
Uniblurb3 wrote:

Good luck, keep us posted, and I'm starting to screen different HD channels to see if I'm seeing the same closed caption freezing/cut-off problems.

 


I really appreciate that.  Maybe some others folk, as a favor to me, would, when they are not actually watching TV (I know it is a P in the A because it covers up part of the picture)  they would turn on the standard CC on their DVR running the same TV2 revision and let it run for 3-hours (or whatever, longer is better for it to show up).  If they would do this on their local ABC station HD channel during a long local newscast (this is when I was able to show techs that captioning was being booadcast OTA) so much the better, and then report their results here.  Really would be appreciated here.  Also even better again if they are in the area that receives the programming guide updates from IRV2 (I think it is that -- ATT Irvine, CA operations)

 

Edited to add last thought.

 

-TWC(sucks)


 

That's terrible if the U-verse closed captioning email tech support sites auto-direct you to go to a chat session for CC problems. The chat reps are some of the misinformed reps in the whole system, read totally from a script, and wouldn't have a clue to the problems you're experiencing.

 

I kind of figured when they pulled the CC complaints from Washington, DC, and sure didn't want them going to their "home" headquarters in Dallas, they would strand them in the middle of the country (St. Louis, MO) to be not addressed or ignored. Nothing against St. Louis, just can't understand why they placed the CC complaint center there.

 

I'll continue to screen the HD channels/DVR recording and let you know what I find. Haven't noticed any freezing/cut-off's yet.

 

Spd is a good one for noticing/screening for CC problems like that. :smileywink:

 

Re: Closed Captions freezing and then disappearing

20 of 110 (2,059 Views)
0
(0)
  • Rate this reply
View profile
Dec 10, 2011 5:17:27 PM
0
(0)
Expert

Are you saying I'm a nit-picker, Uni, LOL!  Thanks for the vote of confidence. :smileywink: 

 

Have been watching Premiums now for over an hour, CC has been staying in place.

Re: Closed Captions freezing and then disappearing

21 of 110 (2,040 Views)
0
(0)
  • Rate this reply
View profile
Dec 10, 2011 5:47:21 PM
0
(0)
Master

Matter of fact, yes! LOL, but you also have an attention to detail/errors. :smileywink:

 

Re: Closed Captions freezing and then disappearing

22 of 110 (2,035 Views)
0
(0)
  • Rate this reply
View profile
Dec 10, 2011 5:53:18 PM
0
(0)
Scholar
Edited by PHOnos on Dec 10, 2011 at 5:59:40 PM

slobeavis wrote:

I'm experiencing the same problem.  Started right after the last software update. 

 

I have the Motorola VIP1216/297, Bootstrap ROM version: 1.1027, TV2 Client version: 2.1.2295.10 (RELEASE).

 

In my opinion, it's not  a hardware problem.  It's too much of a coincidence that as soon as they update the software problem, we start to see this CC problem.  Also, as PHOnos mentioned, if you back it up 7 seconds and replay the show where the CC froze, the closed caption will start working.  It's like the CC decoder freezes once in awhile and you either have to back up and replay or channel up/channel down to reset it.

 

Also, I at first thought it was a channel problem.  I kept seeing it on only one channel (KCOP 1013).  Then last night it happen on another channel but not as frequent as the 1013.  Most channels I never see this problem either.  Maybe it's a signal quality thing.


Hmmmmm!   Maybe the problem only exists in the L.A.-Orange County, CA service area.  I'm glad you saw it on "My" KCOP HD 1013 which transmits in 720p.  I was beginning to think it had something to do with signals originating as 1040i (Disney owned, ie ABC).  Although I've seen it quite often on KNXT HD 1002 CBS (720p) for this SoCal area.

Re: Closed Captions freezing and then disappearing

[ Edited ]
23 of 110 (2,034 Views)
0
(0)
  • Rate this reply
View profile
Dec 11, 2011 6:01:25 AM
0
(0)
Scholar
I'm getting senile; CBS-2 in LA hasn't been KNXT in several years. It's KCBS-2.

Re: Closed Captions freezing and then disappearing

24 of 110 (2,025 Views)
0
(0)
  • Rate this reply
View profile
Dec 11, 2011 5:35:46 PM
0
(0)
Expert

But that's still a Network channel, right?   Networks are where I see the problem here (not to mention they're the ones that freeze up the most).

 

A while back, there was the same deal with CC on VoD; I don't know if that has been resolved since I don't do that much VoD.

Re: Closed Captions freezing and then disappearing

25 of 110 (2,012 Views)
0
(0)
  • Rate this reply
View profile
Dec 11, 2011 9:56:59 PM
0
(0)
Master

spd2demun wrote:

 

A while back, there was the same deal with CC on VoD; I don't know if that has been resolved since I don't do that much VoD.


 

Yes, that CC issue on VoD was resolved. As a matter of fact that thread was just updated today. :smileywink:

 

http://forums.att.com/t5/Features-and-How-To/CC-on-VOD-after-1-HR/m-p/2992501#M21134

 

Re: Closed Captions freezing and then disappearing

26 of 110 (2,018 Views)
0
(0)
  • Rate this reply
View profile
Dec 12, 2011 12:10:38 AM
0
(0)
Expert

Thanks for the update. :smileyhappy:

Re: Closed Captions freezing and then disappearing

27 of 110 (2,019 Views)
0
(0)
  • Rate this reply
View profile
Dec 13, 2011 11:45:51 AM
0
(0)
Scholar

Since I have the DVR now connected to the SD TV using component cables, I decided to turn off the CC on the ATT receiver and turn it on on the TV.  I also tried it with both running on SD CC.  Not only does the CC fail after 10-20 minutes on HD channels (10xx) and not pick up, it also fails to send the CC to the TV at the same time and does not pick up until channel is changed or back step 7 seconds.  Changing channels on the TV turner, of course, has no effect.

 

So . . . . . ?.

 

-PHOnos

Re: Closed Captions freezing and then disappearing

28 of 110 (2,004 Views)
0
(0)
  • Rate this reply
View profile
Dec 13, 2011 12:37:38 PM
0
(0)
Master

PHOnos wrote:

Since I have the DVR now connected to the SD TV using component cables, I decided to turn off the CC on the ATT receiver and turn it on on the TV.  I also tried it with both running on SD CC.  Not only does the CC fail after 10-20 minutes on HD channels (10xx) and not pick up, it also fails to send the CC to the TV at the same time and does not pick up until channel is changed or back step 7 seconds.  Changing channels on the TV turner, of course, has no effect.

 

So . . . . . ?.

 

-PHOnos



So you are using component cables (Red, Green, Blue) for video rather than composite cables (Yellow for video, Red & White for audio)?

 

CC's are not supported in using component cables for pass-through (CC on box turned to off) with HD programming. Read the 3rd post by SomeJoe in the below thread from UU.

 

http://www.uverseusers.com/index.php?option=com_smf&Itemid=2&topic=17078.0

 

I'm not quite sure why you are getting closed captions for a while and then they are shut down. I wouldn't think you would be getting them at all with using component cables for CC pass-through on the HD channels.

 

Re: Closed Captions freezing and then disappearing

29 of 110 (1,994 Views)
0
(0)
  • Rate this reply
View profile
Dec 13, 2011 1:30:03 PM
0
(0)
Scholar

Thanks UB --

 

Senility kicked in again, using red, white, yellow composite video and audio cables.

 

-P

Re: Closed Captions freezing and then disappearing

30 of 110 (1,988 Views)
Share this post
Share this post