Reply
Posted Jan 4, 2012
7:24:23 AM
View profile
Blue HD Light

My blue HD light is not on.  Am I recieving HD signal?

0
(0)
  • Rate this reply
View profile
Solved
Jan 4, 2012 8:16:20 AM
0
(0)
ACE - Master
One more thing - When connected HDMI the blue light is only on when the TV is on & set to the STB/HDMI input. Otherwise, it is off

The aspect setting is under menu options system options aspect ratio.

After setting there is a test - make sure you move the cursor to accept the test. If you do not it will not change.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Accepted Solution

Blue HD Light

15,250 views
11 replies
(0) Me too
(0) Me too
Post reply
Replies
(11)
0
(0)
  • Rate this reply
View profile
Solved
Jan 4, 2012 8:00:48 AM
0
(0)
ACE - Guru

Probably not.

 

In order to insure you are actually recieving an HD signal you need ot make sure that your STB is connected either by Component (Red/Blue/Green Analog cables) or HDMI to your TV. 

 

Once this is done go into your menu ->settings -> Display settings (or somehting similar to this. I'm not at home to double check the right path) and make sure that your display resoultion is set at either 720p or 1080i. 

 

Once this is done the blue HD light should be lit up on the front of your STB.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blue HD Light

2 of 12 (15,246 Views)
Solution
0
(0)
  • Rate this reply
View profile
Solved
Jan 4, 2012 8:16:20 AM
0
(0)
ACE - Master
One more thing - When connected HDMI the blue light is only on when the TV is on & set to the STB/HDMI input. Otherwise, it is off

The aspect setting is under menu options system options aspect ratio.

After setting there is a test - make sure you move the cursor to accept the test. If you do not it will not change.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blue HD Light

3 of 12 (15,243 Views)
Solution
0
(0)
  • Rate this reply
View profile
Jan 4, 2012 11:35:50 AM
0
(0)
Contributor

It was the settings in the menu.  Thanks for the help

Re: Blue HD Light

4 of 12 (15,223 Views)
0
(0)
  • Rate this reply
View profile
Feb 21, 2012 7:18:35 AM
0
(0)
Tutor

I had an update last night as I was watching tv. I did the update, the tv restarted and now my blue HD light on my receiver will not go off as it usually does and should when I turn my tv off. I called support and they did tests and rebooted it again and couldn't find out why the hd blue light doesn't go off when the receiver is turned off. I even unplugged it and plugged it back in and restarted it and nothing. Support just told me it was nothing to worry about and that it won't hurt the tv. Has anyone had this issue?

Re: Blue HD Light

5 of 12 (15,047 Views)
0
(0)
  • Rate this reply
View profile
Feb 21, 2012 7:23:27 AM
0
(0)
ACE - Expert

annalily97 wrote:

 

I had an update last night as I was watching tv. I did the update, the tv restarted and now my blue HD light on my receiver will not go off as it usually does and should when I turn my tv off. I called support and they did tests and rebooted it again and couldn't find out why the hd blue light doesn't go off when the receiver is turned off. I even unplugged it and plugged it back in and restarted it and nothing. Support just told me it was nothing to worry about and that it won't hurt the tv. Has anyone had this issue?


Which  U-verse box do you have?

 

What is the new firmware version?  MENU --> Options --> System Options --> System information (TV2 client version)

 

Also, depending on your TV, the blue HD light may or may not go off when the TV and U-verse box are both turned off.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blue HD Light

6 of 12 (15,045 Views)
0
(0)
  • Rate this reply
View profile
Feb 21, 2012 11:09:42 AM
0
(0)
Tutor

I have the Cisco IPN4320 box which I guess was the newest one. I had two others die on me. I couldn't even tell that any updates were made. Everything looked the same. The blue HD light always went off when it was turned off before. I just noticed that with this new update, it doesn't go off. They said in customer service that it wouldn't harm the tv to have it on. I'm just not used to it.

Re: Blue HD Light

7 of 12 (15,028 Views)
0
(0)
  • Rate this reply
View profile
Feb 21, 2012 11:32:46 AM
0
(0)
ACE - Expert
Edited by texasguy37 on Feb 21, 2012 at 11:32:59 AM

annalily97 wrote:

 

I have the Cisco IPN4320 box which I guess was the newest one. I had two others die on me. I couldn't even tell that any updates were made. Everything looked the same. The blue HD light always went off when it was turned off before. I just noticed that with this new update, it doesn't go off. They said in customer service that it wouldn't harm the tv to have it on. I'm just not used to it.


What is the TV2 client version on the U-verse box?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blue HD Light

[ Edited ]
8 of 12 (15,021 Views)
0
(0)
  • Rate this reply
View profile
Feb 22, 2012 7:02:26 AM
0
(0)
Tutor

I was wrong. I do have the Motorola VIP 2250 box and the TV2 client version is 2.1.2344.20. I have noticed that since the blue Hd light has been on, my picture hasn't been freezing up on me.

Re: Blue HD Light

9 of 12 (14,981 Views)
0
(0)
  • Rate this reply
View profile
Feb 22, 2012 7:14:00 AM
0
(0)
ACE - Master

Do you have an HDMI or Component connection?  My observations are:

 

When using component: the blue light seems to stay on all the time.

When using HDMI: the blue light would go off when the TV went off, and would come back on when the TV went back on (and the two devices again negotiated an HD connection)

When using Composite or Coax: no blue light at all.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blue HD Light

10 of 12 (14,978 Views)
0
(0)
  • Rate this reply
View profile
Feb 22, 2012 8:11:38 AM
0
(0)
ACE - Expert
Edited by texasguy37 on Feb 22, 2012 at 8:12:31 AM

annalily97 wrote:

 

I was wrong. I do have the Motorola VIP 2250 box and the TV2 client version is 2.1.2344.20. I have noticed that since the blue Hd light has been on, my picture hasn't been freezing up on me.


Thanks so much for that info!

 

TV2 client version 2.12344.20 is new for the Motorola VIP 2250.  The old version was 2.026496.25.  I just checked my Motorola VIP 2250, and I noticed that I now also have the new firmware update.  The blue HD light now remains on on my box also even thought I use an HDMI cable. It seems that this a  result of the update.  I can live with that!  

 

I'm not sure when I received my update, but it must have been last night.  Hopefully, this will resolve the freezing and rebooting issue that some have reported.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Blue HD Light

[ Edited ]
11 of 12 (14,853 Views)
0
(0)
  • Rate this reply
View profile
Feb 22, 2012 11:15:27 AM
0
(0)
Tutor

I do have both HDMI and Component cables because the service guy told me that sometimes the Component cable might give me a better HD quality picture in my area. Okay so if yours is on too after this update, than I guess I'm not alone so I feel better. Thanks so much for all your help, texasguy37!

Re: Blue HD Light

12 of 12 (14,830 Views)
Share this post
Share this post