Poll: Tried the smartphone on-screen mobile care yet? [ Edited ]

[ilikewireless ACE - Professor]

If you dial 611 with EDGE or 3G cellular data turned on, you may get the on-screen AT&T Mobile Care. For clarification, I have attached 3 snapshots       

[wdsnls]

Snapshots do not display. Please give more information on your findings for this application. I have two phones and it will not work on either. AT&T Customer Support is of no help.

[ilikewireless ACE - Professor]

[wdsnls]

My phones have never shown the third screen. The second screen appears sometimes and the progress bar never fully loads. Usually I get a screen with the same colors as your third screen with the following message: "This application will be available shortly. Please try again later." You can only hit the menu button and select exit.

When I bought my first phone and spending hours with customer service, I was told the phone was defective and they would replace it. The only problem was it would be replaced with a refurbished phone. No to that! A few months later, my wife purchased the same phone and the same problem existed with AT&T MobileCare. I would still like it to work but I am not replacing two phones that otherwise are problem free.

[ilikewireless ACE - Professor]

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wdsnls wrote:

My phones have never shown the third screen. The second screen appears sometimes and the progress bar never fully loads. Usually I get a screen with the same colors as your third screen with the following message: "This application will be available shortly. Please try again later." You can only hit the menu button and select exit.

When I bought my first phone and spending hours with customer service, I was told the phone was defective and they would replace it. The only problem was it would be replaced with a refurbished phone. No to that! A few months later, my wife purchased the same phone and the same problem existed with AT&T MobileCare. I would still like it to work but I am not replacing two phones that otherwise are problem free.

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I don't know yet what the issue is. Have you agreed to the terms of service of the Mobile Care App? The other possibility is that the App may not have been fully deployed yet. Aside from this morning, how long ago did you try to get the third screen to load? If it does not load, try again at a later time or on a different day, as the system may not be avaialiable 24/7.

[Wild Banchi ACE - Master]

That's cool that those on-screen menus you were talking about earlier show up like that. No more IVR system who can only understand you half the time!

[wdsnls]

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ilikewireless wrote:

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wdsnls wrote:

My phones have never shown the third screen. The second screen appears sometimes and the progress bar never fully loads. Usually I get a screen with the same colors as your third screen with the following message: "This application will be available shortly. Please try again later." You can only hit the menu button and select exit.

When I bought my first phone and spending hours with customer service, I was told the phone was defective and they would replace it. The only problem was it would be replaced with a refurbished phone. No to that! A few months later, my wife purchased the same phone and the same problem existed with AT&T MobileCare. I would still like it to work but I am not replacing two phones that otherwise are problem free.

---

I don't know yet what the issue is. Have you agreed to the terms of service of the Mobile Care App? The other possibility is that the App may not have been fully deployed yet. Aside from this morning, how long ago did you try to get the third screen to load? If it does not load, try again at a later time or on a different day, as the system may not be avaialiable 24/7.

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I never saw an option to agree to the TOS for either phone. I have been attempting to make this app work on my phone since August 2011 and my wife's for a month. I have tried repeatedly during that time period, sometimes up to thirty minutes.

[ilikewireless ACE - Professor]

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wdsnls wrote:

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ilikewireless wrote:

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wdsnls wrote:

My phones have never shown the third screen. The second screen appears sometimes and the progress bar never fully loads. Usually I get a screen with the same colors as your third screen with the following message: "This application will be available shortly. Please try again later." You can only hit the menu button and select exit.

When I bought my first phone and spending hours with customer service, I was told the phone was defective and they would replace it. The only problem was it would be replaced with a refurbished phone. No to that! A few months later, my wife purchased the same phone and the same problem existed with AT&T MobileCare. I would still like it to work but I am not replacing two phones that otherwise are problem free.

---

I don't know yet what the issue is. Have you agreed to the terms of service of the Mobile Care App? The other possibility is that the App may not have been fully deployed yet. Aside from this morning, how long ago did you try to get the third screen to load? If it does not load, try again at a later time or on a different day, as the system may not be avaialiable 24/7.

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I never saw an option to agree to the TOS for either phone. I have been attempting to make this app work on my phone since August 2011 and my wife's for a month. I have tried repeatedly during that time period, sometimes up to thirty minutes.

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The Mobile Care App on my phone has a version number of 1.4.0.118199. I found the version number by opening the App without dialing 611. What is the version number on yours?

[wdsnls]

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ilikewireless wrote:

The Mobile Care App on my phone has a version number of 1.4.0.118199. I found the version number by opening the App without dialing 611. What is the version number on yours?

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Both phones (LG Thrive) have version 2.7.2.107862. Versions were found via settings/applications.

[hnzw_rui]

This was actually working for me this weekend but now, I just get the "This application may not be available" message. I'm also on the latest version of the Mobile Care app (2.7.2.107862).

On a side note, anyone here made a refill recently? I'm loading a $100 refill card to my Nexus S and I'd rather not encounter any issues (which seems to be aplenty this past weekend).

[ilikewireless ACE - Professor]

I refilled my data last Saturday. I did not refill the main account.

[ilikewireless ACE - Professor]

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Wild Banchi wrote:
That's cool that those on-screen menus you were talking about earlier show up like that. No more IVR system who can only understand you half the time!

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WB, I think so too.

[wdsnls]

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hnzw_rui wrote:

This was actually working for me this weekend but now, I just get the "This application may not be available" message. I'm also on the latest version of the Mobile Care app (2.7.2.107862).

On a side note, anyone here made a refill recently? I'm loading a $100 refill card to my Nexus S and I'd rather not encounter any issues (which seems to be aplenty this past weekend).

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When you had the app work, did you have either wifi or 3G turned on? I am also wondering if this latest version is the problem?

[ilikewireless ACE - Professor]

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wdsnls wrote:

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ilikewireless wrote:

The Mobile Care App on my phone has a version number of 1.4.0.118199. I found the version number by opening the App without dialing 611. What is the version number on yours?

---

Both phones (LG Thrive) have version 2.7.2.107862. Versions were found via settings/applications.

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Hnzw-rui wrote:

This was actually working for me this weekend but now, I just get the "This application may not be available" message. I'm also on the latest version of the Mobile Care app (2.7.2.107862).

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Does your newer version of the Mobile App come with the LG Thrive or did you install the upgrade yourself?

[wdsnls]

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ilikewireless wrote:

Does your newer version of the Mobile App come with the LG Thrive or did you install the upgrade yourself?

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Both phones came with the newer version installed.

[hnzw_rui]

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wdsnls wrote:

When you had the app work, did you have either wifi or 3G turned on? I am also wondering if this latest version is the problem?

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Definitely needs 3G data. In fact, I did have wi-fi enabled but the app still used 3G data. When I used it, though, it felt glitchy. I remember I was trying to buy a 10MB data package but I ended up disabling 3G data and calling 611 since I was having issues adding it from the app. Come to think about it, I forget which phone I was using at the time. Will have to test it again on my mom's and my dad's Thrive as I'm just getting the "will be available shortly" message on mine.

[hnzw_rui]

Just tried it again. Works on my dad's Thrive (which is probably what I was playing with this weekend) but doesn't work on mine (available shortly message). Both phones have the same version of the Mobile Care app (2.7.2.107862). Will test my mom's phone when she gets home. My guess, AT&T's only doing a limited rollout at this point until they iron out all the bugs.