Hi all!
It seems I have the same problem 
I'm travelling to US next month. I bought prepaid SIM card, activated it and... that's all
When I try to login on paygonline.com I get info that I need to change my password - and that new password was sent by SMS. But I can't reveive this SMS because my account balance is 0, and my account is empty because I can't add money and I can't add money because I can't login and I can't login because I can't receive SMS with new password and... so on!
I'd be happy if I could add money to my account and activate data package (that's why I need this SIM) - before I arrive to US. Is there any way to do this?
Also - I'll be in US after Jun 9 (so after 30 days from today) - is this mean that I can throw away my SIM card and buy new one?
I’d appreciate any help with this
some12 wrote:Hi all!
It seems I have the same problem
I'm travelling to US next month. I bought prepaid SIM card, activated it and... that's all
When I try to login on paygonline.com I get info that I need to change my password - and that new password was sent by SMS. But I can't reveive this SMS because my account balance is 0, and my account is empty because I can't add money and I can't add money because I can't login and I can't login because I can't receive SMS with new password and... so on!
I'd be happy if I could add money to my account and activate data package (that's why I need this SIM) - before I arrive to US. Is there any way to do this?
Also - I'll be in US after Jun 9 (so after 30 days from today) - is this mean that I can throw away my SIM card and buy new one?
I’d appreciate any help with this
Since you don't have access to your on-line GoPhone account, the only way I know to try to add funds would be to purchase a refill card from eBay, etc. and use it to refill via phone. Hopefully someone with more experience using the refill cards can clarify if that will work - I'm not certain if there is anything other than a 1-800 number on them, and I believe you may not be able to call 1-800 numbers from outside the US. (?)
Another thought is to give a "gift" of minutes to yourself. I've never tried it, but I saw someone else mention the option here recently and it looks like it may work well for situations like yours.
Hello!
I've just come back from my US trip and want to share with you all my knowledge about AT&T magic
I've managed to activate and top up while abroad, but still I couldn't add data package or receive PIN number. To add data package you need to be in US.
1) To activate SIM card go here: https://www.wireless.att.com/GoPhoneWeb/goPhoneLan
After activation, write down phone number and first PIN (which in fact is useless).
2) To top up while abroad go here: https://www.myprepaidrefill.com/, select "Add Money/Features".
On page "New Credit/Debit Card" enter card number and provide some US address (I used my hotel address - enter whatever. On next site you need to enter card details (with real address). It worked for me - I don't have US credit card.
3) After steps 1&2 you have working phone but you can't use it abroad (no roaming) also you can't add data package. You can use it after entering US for voice&text.
4) To add data package:
a) go to: https://www.myprepaidrefill.com/MobilityUSWeb/logi
b) call this number: 611
To login to website (a) you need PIN number. If PIN received in step (1) doesn't work or you don't remember your PIN, go here: https://www.paygonline.com/websc/index.jsp and select "Forgot your password?" - after entering phone number new PIN will be send by SMS.
Hints:
1) AT&T has some customer portal: https://www.paygonline.com/websc/index.jsp. I've used it only to change my PIN. I've never managed to login there - after fist login you need to accept terms&rules and provide personal data. There is some problem with this form (data validation checks) and I was unable to successfully enter my non-US personal data
2) AT&T offers 10, 100 and 500 MB data packages; during my 2-week trip I used my phone mainly for Google maps, tripadvisor, web & mail. I bought 500 MB & 100 MB packages. 500 MB for 25 USD is definitely best buy and allows you to focus on tourist attractions
2) To check your balance call *777# - but this way you can't check data packages (and other features like SMS packages); to do this go to this site https://www.paygonline.com/websc/index.jsp, login and select "Account Summary". Unfortunately AT&T informed me that my data package depleted only after it has depleted (!) - so it makes sense to check this site periodically.
Please remember that until you activate data package, AT&T charges data transfer using standard plan rates.
AND LAST BUT NOT LEAST
If you like me have Nexus phone please consider if AT&T is really best choice. AT&T uses some strange frequencies for 3G network which Nexus doesn't support. So there is no way to use 3G on Nexus in AT&T network! It is hard to believe that Google (US company) manufactures phone that doesn't work on AT&T 3G (main US telecommunication company).
Hope that helps,
some12 wrote:Hello!
I've just come back from my US trip and want to share with you all my knowledge about AT&T magic
...........................
2) To check your balance call *777# - but this way you can't check data packages (and other features like SMS packages); to do this go to this site https://www.paygonline.com/websc/index.jsp, login and select "Account Summary". Unfortunately AT&T informed me that my data package depleted only after it has depleted (!) - so it makes sense to check this site periodically.
Please remember that until you activate data package, AT&T charges data transfer using standard plan rates.
AND LAST BUT NOT LEAST
If you like me have Nexus phone please consider if AT&T is really best choice. AT&T uses some strange frequencies for 3G network which Nexus doesn't support. So there is no way to use 3G on Nexus in AT&T network! It is hard to believe that Google (US company) manufactures phone that doesn't work on AT&T 3G (main US telecommunication company).
Hope that helps,
Thank you for your post - hopefully it will help others who are trying to activate/refill from abroad.
Just FYI - you can check your messages and data allotment balances using the * services as well - the numbers are as follows:
*777*3# (Prepaid data allotment remaining)
*777*2# (Prepaid messages allotment remaining)
Also, while most phones manufactured today are quad-band GSM so they include at&t's frequencies, you are correct - most devices don't include all the 3G frequencies for use worldwide. To use a phone with at&t's 3G network, you need to ensure it has the 850/1900 mhz WCDMA frequencies as well as 850/1900 mhz GSM/GPRS.
funkyfunk wrote:
I have the same Problem as other users.
In the registration progress in can`t type the @ in the confirmation email line.
Do anyone have any idea, how i can set the @ in this line? copy paste doesn`t work.
Or it is better to wait with the activation an do it in a at&t shop in manhattan?
Although it is an inconvenience to have to do so, at least imo it's the simplest way to go about it; and you'll likely spend far less time on the total effort in the long run.
