PUK Code--Where is it?

[f50]

I locked myself out of my GoPhone and have 2 remaining attempts to unlock the phone with the PUK Code.  I know it is 8 digits.  I have the SIM card and SIM Card Certificate (credit card size).  I fell into a crack in the system...

On the SIM Card Certificate, I have the SKU, UPC, and ICCID numbers.  Then I have something above where the sim card was, that says "RS#: _ _ - _ _ _ _"  (I am not going to give the numbers out).  On the bottom right, I have "GOP MS T _ _ _ _   _ _ _ _ D"  I tried those numbers, but they didn't work.  I also have the IMEI Number, And the S/N number.  I even have the owners manual for my phone.  None of these things have the PUK Code.

I tried to log on online with my 10-digit number and 4-digit password, but it says "The system could not log you on. Please enter your password and try again."  I tried to access it through email, but that did not work.  I called 1-800-331-0500 (Customer Service), I went through the prompts, then they asked for my PIN Code, and I entered it (correctly) but they said it did not match my records.  I know my pin, which is _ _ _ _.......How did I fall into this crack???

I cannot talk to a real person, for some reason...I pay a lot of money on my phone and now I am blocked from using it for accidentally changing my PIN? 

So my final questions are:

• Where is the PUK Code located in my starter pack.

• What is a number I can call to actually speak to a human being.

• Why can't I log onto my online account.

• Why doesn't my PIN work when I call 1-800-331-0500.

Please help -- and thank you.

[parker027]

Call that number again ( 1-800-331-0500) call it from like a house phone and just go through the prompts to get to a live person doesn't matter which dept bc they'll get you where you need to go anyway. They may be able to give you the 2nd PUK code but if you've entered it too many times you'll have to buy a whole new SIM card.

[f50]

But since I have a GoPhone, should I call a different number? Or not?  And when I do call, how do I get to an actual person? 

[jamileh]

Hi f50, 

Since you're not able to log into your account online, would you please send me a private message with your name, account info, phone number and the best time to contact you? I will have someone contact you directly to assist with this issue. 

Thanks, 

~jam

[jamileh]

Woohoo, issue resolved.

Glad to see you back up and running f50!

[Wild Banchi ACE - Professor]

I see that my advice here is unnecessary, f50.

[sldick96]

I just came home from Radio Shack with my activated LG Neon phone. Turned it off, turned it on, and it is asking me for a PUK code. Nothing works...not 0000, not 1234, nothing.

I want to puke because now I don't even have a phone!!!!! Please help. This is brand new - not even 30 minutes old and I'm locked out??????? Thanks.

[Wild Banchi ACE - Professor]

You will need to call customer service at 1-800-331-0500 to get the PUK code.

[myraauble]

I need my puk code, but I need my pin code to access anything. I don't even know my pin because it kept saying it was wrong when I used the last four digits of my number, even though that's what my instructions were. So now I have no idea what my pin code is and I don't know what in the world to do!

[wilcre ACE - Expert]

You are gonna want to go to a corporate AT&T store and get a new simcard, because if you guess at the PUK code too many times it kills the simcard and you will need a new one, the PUK code is only asked for by the phone when you guess at the pin code too many times and if you get the PUK code wrong too many times the simcard is useless at that point and has to be replaced, if the simcard is not yet dead a call to customer care should be done to get the PUK code for the simcard. http://www.wireless.att.com/find-a-store