09-17-2012 05:36:33 PM
I recently bought a GoPhone for my wife (to replace a TracFone); and activated it with a short-term refill to allow us to decide if it was going to work out. It did, so I purchased a second refill yesterday. As I expected, the $$ balance accumulated to reflect the refill amount plus the remainder of the first refill. However, to my surprise, the expiration date did not accumulate. The new expiration date is only equivalent to the number of days of the refill (we lost the remaining days of service). Is this really the way it works? I tried to call someone at AT&T, but it appears the only support available for GoPhone is an automated voice response system. Has anyone else run into this issue? Thanks.
09-17-2012 06:01:12 PM
AT&T's return policy has changed effective 10/07/12. You have 14 days to return the device & cxl without a ETF. Policy info HERE.
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