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Tutor

Posts: 4

Registered: ‎03-30-2012

Lost phone & SIM, can I still keep same number?

‎03-30-2012 10:25:02 PM

I recently lost my phone and SIM along with it with pretty much no hope of finding it again. I just bought a new phone & SIM, is it possible to keep my same phone number? Or should I cancel my Go Phone account (using my BB Bold 9900) and just set up a new account with my new phone? Not sure how this works.

Employee

Posts: 2,376

Registered: ‎10-27-2010

My Device: Samsung Galaxy S II Skyrocket

Re: Lost phone & SIM, can I still keep same number?

‎03-30-2012 11:06:18 PM

just go buy a new phone, grab a new SIM and you'll be able to keep your number

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Tutor

Posts: 4

Registered: ‎03-30-2012

Re: Lost phone & SIM, can I still keep same number?

‎04-01-2012 01:31:30 AM

Even if I am just using Pay As You Go plan with a regular 3G/4G capable SIM (Not GoPhone branded SIM)? Once my phone and SIM arrive in the mail, how do I make it so I still have my same number once I activate my new SIM with my new phone? Is there anything I have to do?

Employee

Posts: 374

Registered: ‎08-30-2011

My Device: andriod!

Re: Lost phone & SIM, can I still keep same number?

‎04-01-2012 05:01:24 AM

You just call att and explain that you lost your phone and sim and need to activate a new one for your same number. As long as the gophone account is active no worries. ( and by active, I mean not cancelled, if you suspended it for lost/stolen, which you should do if you don't have device or sim, but suspended for lost/stolen is okay)

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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