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Visitor

Posts: 11

Registered: ‎02-28-2010

How do I find my PUK code?

‎02-28-2010 05:49:31 PM

I already tried to make an at&t account to find it but I couldn't, and then I called customer service but when I asked for my PUK code to unlock my phone they asked for my phone number. Then when I told the person my phone numer, he said that that phone number didnt match the name I gave him or the address so he couldn't give me my PUK number. I don't know why they don't match and I'm really consfused! I NEED THIS NUMBER! I can't unlock my phone!!! I already tried calling all the numbers possible that are on this site but it they just kept transferring me to Gophone machines and that didn't help at all. Please help!!!

ACE - Champion

Posts: 14,124

Topics: 162

Kudos: 34

Solutions: 185

Registered: ‎02-04-2004

My Device: 6131

Re: How do I find my PUK code?

‎02-28-2010 11:35:33 PM

tiredaspie wrote:
I already tried to make an at&t account to find it but I couldn't, and then I called customer service but when I asked for my PUK code to unlock my phone they asked for my phone number. Then when I told the person my phone numer, he said that that phone number didnt match the name I gave him or the address so he couldn't give me my PUK number. I don't know why they don't match and I'm really consfused! I NEED THIS NUMBER! I can't unlock my phone!!! I already tried calling all the numbers possible that are on this site but it they just kept transferring me to Gophone machines and that didn't help at all. Please help!!!

The only way to obtain the PUK for prepaid accounts is through customer service. Since it is a security feature you have to verify the ownership of the account. If you have a way to prove your ownership you can take it to an AT&T store and they'll give you the code or you can get a new SIM there.

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Visitor

Posts: 11

Registered: ‎02-28-2010

Re: How do I find my PUK code?

‎03-01-2010 02:09:09 PM

Thank s for your help . I called customer service again and now they were able to give me my code to unlock my phone.

ACE - Champion

Posts: 14,124

Topics: 162

Kudos: 34

Solutions: 185

Registered: ‎02-04-2004

My Device: 6131

Re: How do I find my PUK code?

‎03-01-2010 02:38:21 PM

tiredaspie wrote:
Thank s for your help . I called customer service again and now they were able to give me my code to unlock my phone.

Glad to hear you got it resolved!

Award for Community Excellence (A.C.E.) achiever for 2012*

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