04-11-2013 11:21:36 AM
I purchased a new GoPhone with a $25 prepaid card from the ATT website. It arrived yesterday. I charged the phone and turned it on to activate it. I then used the instructions on the back of the card to add the $25 amount. My balance shows $0.00, and when I try to enter the card PIN again it tells me the number was already used.
Again, this is a prepaid card mail to me along with the GoPhone I bought from ATT.com
Was there an error in activation and my airtime was lost in the mix somehow? How can I go about resolving this issue.