Get Unlimited Talk, Text, & Data for $40/mo. when you sign up for AutoPay. Plus, Mexico & Canada included!
johnnxiv's profile

Tutor

 • 

10 Messages

Tuesday, November 18th, 2014 4:42 AM

Go Phone: Why Am I no longer able to purchase text package using my account balance?

I used to refill my phone $60 at a time, and then I use that balance to purchase a text package for $10. Today, I am no longer to use my account balance. I have to use my credit card. What happened?

Former Community Manager

 • 

10.4K Messages

9 years ago

 

Hi @johnnxiv 

 

You should be able to use your account balance, what kind of plan do you have?

 

Thanks,

Dmitriy

Tutor

 • 

10 Messages

9 years ago

I'm using the GoPhone plan. I refill my sim using my credit card when I'm out of money.

 

I was able to purchase text packages using my balance before, but recently I'm no longer able to use my balance to buy text package. I have pay by my credit card. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.