Tutor
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10 Messages
Go Phone: Why Am I no longer able to purchase text package using my account balance?
I used to refill my phone $60 at a time, and then I use that balance to purchase a text package for $10. Today, I am no longer to use my account balance. I have to use my credit card. What happened?
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hi @johnnxiv
You should be able to use your account balance, what kind of plan do you have?
Thanks,
Dmitriy
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johnnxiv
Tutor
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10 Messages
9 years ago
I'm using the GoPhone plan. I refill my sim using my credit card when I'm out of money.
I was able to purchase text packages using my balance before, but recently I'm no longer able to use my balance to buy text package. I have pay by my credit card.
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