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Visitor

Posts: 11

Registered: ‎11-04-2009

iPhone 5 upgrade -- won't ship

‎10-29-2012 02:15:23 PM

I received the shipping notification for an iPhone 5, but UPS status is stuck at "Ready for UPS"/Label printed. I contacted UPS, but they said they are waiting for AT&T to send them the package. I called AT&T, and the automated phone options bottomed out and sent me to another number. I called THAT number, and couldn't make any further progress (it was a line for activating a new iPhone -- not locating one that hasn't arrived).

Online chat constantly says "unavailable". This order supposedly shipped on Friday!

What can I do? Is there a number I can call and speak to a person?

ACE - Warrior

Posts: 743

Topics: 24

Kudos: 64

Solutions: 24

Registered: ‎03-23-2011

My Device: iPhone 5, HTC One

Re: iPhone 5 upgrade -- won't ship

‎10-31-2012 07:30:25 AM

Hi there!

If you currently have an AT&T wireless phone, you can dial 611 and there should be an option for something along the lines of "for everything else, press (0-9)". You can also call from a landline phone at 1(800)331-0500.

Alternatively, I would recommend that you send a Private Message to ATTCustomerCare is part of the AT&T customer service team, They may be able to resolve your Issue. You can expect a reply via return PM between the hours of 7am-10pm CST.

AT&T customer care can also be found online through these channels.

Twitter

FaceBook

Youtube

~ Evandela ~

Award for Community Excellence (A.C.E.) achiever for 2012*

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Posted from Apple iPhone

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